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Can't Find Dump File / Path

Discussion in 'Windows XP' started by natcolley, 2009/02/28.

  1. 2009/02/28
    natcolley

    natcolley Well-Known Member Thread Starter

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    I saved the crash report. It says the dump file is at C:\DOCUME~1\TICKET~1\LOCALS~1\Temp\WER64f0.dir00\Mini012909-01.dmp. But once I get down to \temp\, there is no file or folder named WER64f0 or anything close it it. And there are other files in there older than this crash report, so the folder should not have been accidentally erased. So where is it? Is there some other place or hidden file I should be looking for? thx
     
    natcolley,
    #1
  2. 2009/02/28
    PeteC

    PeteC SuperGeek Staff

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    Search the drive for *.tmp and include Hidden Files and Folders.
     
    PeteC,
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  4. 2009/02/28
    natcolley

    natcolley Well-Known Member Thread Starter

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    Thanks Pete.
    *.tmp didn't work, but *.dmp did. There is a subfolder under C:/Windows called minidump where all these things are, which is fine, but why does the crash report give me a different path that leads to a dead end?!?!?!?!?!?!?!?
     
    natcolley,
    #3
  5. 2009/02/28
    PeteC

    PeteC SuperGeek Staff

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    My bad - a typo :(

    Dump files are generally saved to the location you noted or %SystemRoot%\MEMORY.DMP for kernel dumps.

    From here .....
    I don't know why your minidump ended up in a Temporary folder which may well have been just that - temporary.

    Do you recall what crashed - by the sounds of it it did not result in a BSOD.
     
    PeteC,
    #4
  6. 2009/02/28
    natcolley

    natcolley Well-Known Member Thread Starter

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    It's a Dell driver that my former tech rep suggested I install. And yes, I did get a bsod, two in fact.
     
    natcolley,
    #5
  7. 2009/03/01
    PeteC

    PeteC SuperGeek Staff

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    Check that the computer is set to give a dump on BSOD - my standard response so pick the bits you need ....

    Set up the computer so that it does not automatically restart on system failure .....

    Control Panel > System > Advanced > Startup and Recovery > Settings ....

    Under System failure uncheck 'Automatically restart' and under Write debugging information select 'Kernel memory dump' from the dropdown list and OK out.

    The computer will now show the BSOD in the event of a System failure giving details of the Stop message and the contents of the memory will be dumped to disk.

    Run the dump data through our Dump Data Collection Tool and post the log here (copy/paste).

    Unfortunately these logs require expert knowledge to analyze and there are only a few members (who occasionally visit WindowsBBS.com) that have the depth of knowledge necessary. Other members can make observations and suggestions as to how you might proceed toward finding the cause ....
     
    PeteC,
    #6

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