Random Freezes in Windows XP No BSOD

Hello all,

I'm new to the forum.

I've just done a clean install of spanking new Windows XP SP3 after a hard drive catastrophic failure. New hard drive installed, of course.

Windows XP freezes randomly when running CA Antivirus about 1/3 of the way through full scan. I've also experienced random freezes while doing a CD or DVD burn. System works fine for light duties.

I've run the Western Digital diagnostics from DOS and all three installed drives are passed without errors.

I've also run the Windows Memory diagnostic and MemTest86 with no errors reported. I installed a new Crucial 1 GB stick with the HD. Crucial's website memory finder matched it up as compatible with my MSI 6380E MOBO.

I've checked drives and cables. I've also re-seated PCI cards and switched around the memory stick in connectors.

CA Antivirus runs without a glitch in safe mode.

There is no BSOD and no memory dump files are logged.

I'd appreciate any input. Thanks

Michael

 

Thanks PeteC, it was a CA antivirus driver problem. I've been running it so long long on my laptop and this PC I couldn't conceive that it was the difficulty.

 

Pete C, it looks like I spoke too soon. Today I booted up the desktop and went into Windows Media Player to burn a CD. After setting up one or two mp3s to burn the system foze without BSOD or reboot.

I then tried buring the CD with CDBurner XP with the same result i.e. after setting up one or two files to burn the system froze.

I then went into DVD burning software (Clone DVD 2) and successfully burned two DVDs without a problem. Odd.

I have uninstalled CA Antivirus and replaced it with AVIRA AV. I ran Avira and it did a full scan. However an hour later I tried to do another full scan and it froze the system,

Very frustrating, ideas? Thanks.

 

I'll download SIW and report results.

With the utility supplied with the MSI MOBO, the following on Voltages and temps:

48C (CPU) 29 (sys)

VCore-1.71

3.3V-3.39

+5V- 4.97

+12V-12.18

CPU Fan; 1 SYS Fan and 2 PSU fans running Ok

Enermax 350 W PS not acting unusual to naked eye.

I ran the WD diagnostics from DOS the other day with no errors reported. I'll give it another run.

Thanks.

 

Are you getting any Machine Check messages in Event Viewer ?

 

Random Freezes

Thanks for the input. This AM booted up and ran AVira AV without incident. Running SIW in the background.

I had uninstalled all burning software except Windows Media Player 11.

Next I attempted to burn a CD using WMP. Once again WMP set up one or two MP3s and then the system froze in place--no BSOD or reboot.

The following showed on the SIW sensor log at time of freeze:

Voltages

CPU V Core 1.73V 1.73 1.74

Aux 3.41 3.38 3.41

+3.3V 2.98 2.94 2.99

+5V 5.46 5.40 5.48

+12V 1.76 1.70 1.82


Temps

Sys Temp 26c 25 26

CPU Temp 43 42 43


The following from Event Viewer this AM:

Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 111
Date: 2/20/2009
Time: 11:47:12 AM
User: N/A
Computer: BREATNAC
Description:
RSM could not load media in drive Drive 0 of library Kingston DataTraveler 2.0 USB Device.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 00 00 ....

Event Type: Error
Event Source: Print
Event Category: None
Event ID: 19
Date: 2/20/2009
Time: 11:24:47 AM
User: NT AUTHORITY\SYSTEM
Computer: BREATNAC
Description:
Sharing printer failed + 1722, Printer HP DeskJet 840C/841C/842C/843C share name HPDeskJe.

Event Type: Error
Event Source: Print
Event Category: None
Event ID: 19
Date: 2/20/2009
Time: 11:14:16 AM
User: NT AUTHORITY\SYSTEM
Computer: BREATNAC
Description:
Sharing printer failed + 1722, Printer HP DeskJet 840C/841C/842C/843C share name HPDeskJe.


Event Type: Error
Event Source: Print
Event Category: None
Event ID: 19
Date: 2/20/2009
Time: 10:10:31 AM
User: NT AUTHORITY\SYSTEM
Computer: BREATNAC
Description:
Sharing printer failed + 1722, Printer HP DeskJet 840C/841C/842C/843C share name HPDeskJe.



Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 2/20/2009
Time: 9:52:47 AM
User: N/A
Computer: BREATNAC
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.




Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 2/20/2009
Time: 9:52:47 AM
User: N/A
Computer: BREATNAC
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)


Event Type: Error
Event Source: Print
Event Category: None
Event ID: 19
Date: 2/19/2009
Time: 9:37:49 PM
User: NT AUTHORITY\SYSTEM
Computer: BREATNAC
Description:
Sharing printer failed + 1722, Printer HP DeskJet 840C/841C/842C/843C share name HPDeskJe.





Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 2/18/2009
Time: 9:57:14 AM
User: N/A
Computer: BREATNAC
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 2/18/2009
Time: 9:56:43 AM
User: N/A
Computer: BREATNAC
Description:
The NVIDIA Display Driver Service service hung on starting.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 2/17/2009
Time: 11:12:00 PM
User: NT AUTHORITY\SYSTEM
Computer: BREATNAC
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments " " in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 2/16/2009
Time: 11:16:38 PM
User: N/A
Computer: BREATNAC
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

 

Thanks for the continued assistance. Following from SIW Fri PM.


Voltages & Temps when Running Normally

CPU V Core 1.74V 1.73 1.74

Aux 3.39 3.38 3.41

+3.3V 2.98 2.94 2.98

+5V 5.43 5.40 5.48

+12V 1.82 1.76 1.82


Temps

Sys Temp 27c 27 28

CPU Temp 44 44 46


Voltages & Temps At Freeze

CPU V Core 1.74V 1.71 1.74

Aux 3.39 3.38 3.41

+3.3V 2.98 2.94 2.99

+5V 5.43 5.40 5.48

+12V 1.76 1.70 1.82


Temps

Sys Temp 28c 27 28

CPU Temp 45 44 46

 

Personally, I think the SIW may not be reading the 12V rail correctly, you wouldn't expect the computer to run at all on 1-2 Volts. I would believe the MSI utility. You should check for updated chipset drivers, that may allow SIW to read it correctly and it may actually solve the problem.

If you haven't updated the drivers, especially if you have installed SP3, I would check at MSI for updated ones (and the graphics adapter manufacturer).

Have you cleaned the dust out of the case recently (and checked the air intake vents)?

Matt

 

System Temperature seems quite good (my MSI AMD system says 38*C ), but my CPU temp is 19*C (although I just started it up).

Check for dust under the CPU fan, blocking the heatsink fins (don't remove the heatsink from over the chip).

 

It's an older board and I have latest bios and drivers from MSI. Also latest Nvidia drivers for the FX5200.

Gave it a good compressed air cleaning after recent hard drive failure and vents free and clear. I'll give it another.

Below are +12V numbers from Speedfan utility:

Running normally: 12.34

At Freeze: 12.34


MSI utility shows it as:

Normal: 12.18

At freeze 12.18

Thanks.

 

Rolled back Windows Media 11 to WMP 9. Seems to have solved difficulty. Keeping fingers crossed.