Need Help Activating Microsoft Office

I have purchased an Acer One with Microsoft Home and Student Office already installed on it. I have a valid product code key, spoke to Microsoft and they assured me I can use this key. I tried using Microsoft activation phone center but you have to have to have to have the activation wizard to use it. This is an automated call center and I have no idea where to find the activation wizard. The call center suggested using the weg site. I did this this, I found it too confusing to understand, The trial verdion inststslled has an activste button but it doesn't work. Does any one have any suggestions how I can avtivate office, Thanks for your help.
Deester

 

Perhaps this link might help you locate the Activation Wizard. Best wishes--after years of tinkering with alternatives, I do believe that MS Office is the best available, but I absolutely hate the way they make it so hard to update/activate their products.

http://support.microsoft.com/kb/293151

This link might also be of some assistance:
http://support.microsoft.com/kb/927921

 

Paul,
Thanks for your suggestions. This is the website I was trying to use and found so confusing. I can find none of the functions that are referenced and I'm at a loss as to what to do.I wish I could just insert my disk but om the Acer, that's not an option.

Dee

 

Alright. If the problem is that you just aren't sure what to do, I might be able to be of some assistance (I just activated Office 2007 last night). If there is a technical glitch in your software, then you'll probably have to end up calling Acer. The computer OEMs typically handle support for the software that they sell to folks like you and me with the computer (at least, that's what I've always been told when I got programs at the same time I purchased the computer).

Let's work with a quote from one of the articles I linked to:

Click the Microsoft Office Button , and then click Program Name Options.
Click Resources, and then click Activate.


Can you actually start the program? When you get any of the Office programs going, click on the Office button on the upper left corner. Then, towards teh bottom right, will be (depending on which program you have opened up) Word Options, Excel Options, etc. Click on that button.

In the new window, on the left, click on Resources. Then, in the right pane, click on Activate.


Can you get to this point? If not, please explain what happens and what you are able to do.

 

I have copied what I see when I try to access Office, I cannot get any thing to open. I went through the search mode and got nothing.
Here is what I see.

Microsoft® Office Home & Student 2007


What can I do with my Microsoft® Office Home & Student 2007?

I have already purchased a license. Click here to enter your product key if you already have one.


Click here to purchase your product key at Microsoft Office Online.

Don't know which product key to purchase? Click Here.


Click here to try Microsoft® Office Home & Student 2007.
Please return to the store where you purchased your PC and buy the perpetual license key.
HELP
Microsoft® Office has been installed on your personal computer by the manufacturer or authorized reseller. The software requires activation and can be activated as either a free 60-day trial or a full product version.
Try Microsoft Office
To try Microsoft Office free for 60 days, click on the "Try Now" button. Please provide your e-mail address and click on the "Submit" button to request a trial activation key online. Click on Step 2 to launch Microsoft Office and enter the trial activation key. Then follow the additional steps to complete the activation process. Note that Step 1 must be completed to access Step 2. Please refer to the "Privacy Statement" to learn how Microsoft handles your information. We recommend that you select the additional benefits to request an e-mail with the trial activation key for your records.
Activate or Buy Microsoft Office
To activate a perpetual license for the Microsoft Office software, click on the "Activate Now" button. Locate the product key that came with on your purchased software package or, if you purchased electronically online, in your confirmation e-mail. Enter the full product activation key. Then follow the additional steps to complete the activation process. Note that the Microsoft Office suite you purchased must match the available conversion options of the preinstalled software. To see which options are available Click Here.
To buy the software, you are encouraged to revisit the location of your PC purchase or click on the "Buy Now" button to buy online.
Learn More Online
Additional information is available online regarding the preinstalled software on your PC.
E-Mail address
If you do not have an e-mail account you can create one in Microsoft Live Id.
Contact Us
If you require additional assistance, select Contact Us for available support options.
HELP PRIVACY STATEMENT TERMS OF USE CONTACT US
I have put in a Email address and received a temporary code but it will not open the program.
Thanks for your help,
Dee




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I'm not sure I can be of any assistance to you--sorry. My suggestion would be to wait a day or two for folks here to tell you what you need to do--there are some smart cookies in this forum. In the meantime, I'd call Acer as they will be obligated to support that product--yes I know its software not hardware. Barring that, I'd just locate the program and the CD FIRST, then uninstall Office 2007 in the Programs section of the Control Panel, and then re-install it. But before doing that, I'd see if there isn't an easier option first--see if someone else can take you through what you need to do.

 

My big problem is Acer has no CD capibilities or I would have already used my disk. I will see what I can do with Acer, I already know Microsoft is not going to be of any help. Anyone else with any ideas, I'm receptive.
Thanks for your help Paul

Dee

 

OK, If you reset your license key ..it might work...down are the seteps how to delete the DigitalProductID & ProductID from registry (as copied from another site): *do this if you have your genuine key*



1.Close all Microsoft Office programs.
2.Click on Start button, then click on Run.
3.Type “regedit” (without quotes) in the Run text box, and click OK or press Enter.
4.Locate and then click the following subkey:
HKEY_LOCAL_MACHINE \Software\Microsoft\Office\12.0\Registration

Inside, you will find another subkey that resembles the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Registration\{30120000-0011-0000-0000-0000000FF1CE}

5.Optional: Backup this registry branch by exporting the Registration subkey to a file, just in case the new product key does not work and you have to restore back the old product key. To export the registry, right click on the Registration subkey and click on Export, and follow the on-screen prompt to enter a file name for the registry file and choose a location to store it.
6.Under the Registration subkey, there may be several Globally Unique Identifiers (GUID) subkey that contain a combination of alphanumeric characters. Each GUID is specific to a program that is installed on your computer.
If you find additional subkeys that reference Microsoft 12.0 registration, then click and open each GUID subkey to view and identify the Office product version by the ProductName registry entry in the right pane. For example:

ProductName=Microsoft Office Professional Plus 2007

7.After you find the GUID subkey that contains your Office product or program which you want to remove the existing product license key or registration details, delete the following registry entries by right clicking on the registry entry in the GUID subkey, click Delete, and then click Yes:
• DigitalProductID
• ProductID

8.Exit Registry Editor.
9.Run or open an Office application program, such as Microsoft Word or Excel or Outlook. Office 2007 will prompt you to enter a new 25-character product key.
10.Type in the valid and genuine product key, and then click OK.
11.Then when prompted to choose your preferred type of Microsoft Office 2007 installation, press on “Install Now”.
12.Microsoft Office 2007 will be updated with new product CD key or volume license key, and ready for activation (if it’s a non-VLK serial) or use.
Note: If you’re having problem with your new Office 2007 product key, simply double click on the backup registry .reg file created at the optional step above to restore the registry settings of the Registration subkey so that the original value can be imported back to the registry.

 

OK now I see what you meant by "no cd capabilities." It didn't register that a new computer wouldn't have an optical drive.... anyways, another option is simply to d/l the Office 2007 Home and Student from MS' site. This might help if you can't get the cd files onto a usb drive. They offer 60-day trials. That's more than enough time to type in those good ol' 25-digit serial numbers.

http://office.microsoft.com/search/...01884151033&Origin=HH102849911033&CTT=5&CTT=5

 

I tried to click to enter my product code key, here it is,

Dee

 

Don't take this personally, but would you please edit your post and remove the product registration number?

That could be used by others....

In fact, MS does invalidate keys that are used by hackers/crackers whatever they're called so believe me its in your best interest not to have the info floating around

 

I don't see where my quick reply went through. I tried to click to give my product code key but it didn't work.

Nicoloe at Microsoft told I could use on 3 computers, I've used it on one.

Dee

 

Dee, again, please delete the serial numbers. The info would do nobody here any good, and they could be used to pirate software. Thanks for your understanding.

 

I don't know how to get it out of what has already printed, I'm too trusting. Can you do that or tell me how, which ever is quicker.
Thanks for the alert.
Dee

 

It was an online trial version when I purchased the computer and I purchased the disk at that time to install. I wasn't thinking at that time about not being able to use the disk and the salesperson didn't remind me. It has an activate button for those with a key but I can't get it to function.
Dee

 

I really like Pete's suggestion of copying the disk to a usb stick but this is beyond my knowledge base, I had tried this earlier, trying to copy directly from one computer to another with the flash drive but it didn't work. Can someone help me with this? I appreciate all the help I've received.
Dee