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Random crashes, no problems running memtest

Discussion in 'Windows XP' started by mattk311, 2009/01/10.

  1. 2009/01/10
    mattk311

    mattk311 Inactive Thread Starter

    Joined:
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    Hi -

    I'm running an AMD Athlon 64 processor on a ECS motherboard. I keep getting random crashes after I put in new RAM.

    Now I know what you're all saying. It's got to be the RAM. Well I've run several successful runs of MemTest every time I run the computer, so I'm trying other things to rule out.

    The thing that specifically caught my attention was "This error was reported by the CPU via Interrupt 18 ". I've heard this is a USB issue, so I disconnected some potentially offensive USB things.

    Do you know of any other problem this might be?

    Thanks in advance.


    Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini010909-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp.080413-2111
    Machine Name:
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x80553fc0
    Debug session time: Fri Jan 9 02:27:59.031 2009 (GMT-7)
    System Uptime: 0 days 19:22:06.593
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 9C, {0, 80546df0, c4514000, 833}

    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    Followup: MachineOwner
    ---------

    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
    x86 Processors
    If the processor has ONLY MCE feature available (For example Intel
    Pentium), the parameters are:
    1 - Low 32 bits of P5_MC_TYPE MSR
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of P5_MC_ADDR MSR
    4 - Low 32 bits of P5_MC_ADDR MSR
    If the processor also has MCA feature available (For example Intel
    Pentium Pro), the parameters are:
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
    1 - Bugcheck Type
    1 - MCA_ASSERT
    2 - MCA_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
    3 - MCA_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
    4 - MCA_FATAL
    FW reported a fatal MCA.
    5 - MCA_NONFATAL
    SAL reported a recoverable MCA and we don't support currently
    support recovery or SAL generated an MCA and then couldn't
    produce an error record.
    0xB - INIT_ASSERT
    0xC - INIT_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
    0xD - INIT_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
    0xE - INIT_FATAL
    Not used.
    2 - Address of log
    3 - Size of log
    4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 00000000
    Arg2: 80546df0
    Arg3: c4514000
    Arg4: 00000833

    Debugging Details:
    ------------------

    NOTE: This is a hardware error. This error was reported by the CPU
    via Interrupt 18. This analysis will provide more information about
    the specific error. Please contact the manufacturer for additional
    information about this error and troubleshooting assistance.

    This error is documented in the following publication:

    - Bios and Kernel Developers Guid for AMD Athlon(r) 64 and AMD Opteron(r) Processors
    Bit Mask:

    MA Model Specific MCA
    O ID Other Information Error Code Error Code
    VV SDP ___________|____________ _______|_______ _______|______
    AEUECRC| | | |
    LRCNVVC| | | |
    ^^^^^^^| | | |
    6 5 4 3 2 1
    3210987654321098765432109876543210987654321098765432109876543210
    ----------------------------------------------------------------
    1100010001010001010000000000000000000000000000000000100000110011


    VAL - MCi_STATUS register is valid
    Indicates that the information contained within the IA32_MCi_STATUS
    register is valid. When this flag is set, the processor follows the
    rules given for the OVER flag in the IA32_MCi_STATUS register when
    overwriting previously valid entries. The processor sets the VAL
    flag and software is responsible for clearing it.

    OVER - Error Overflow
    Indicates that a machine check error occurred while the results of a
    previous error were still in the error-reporting register bank (that
    is, the VAL bit was already set in the IA32_MCi_STATUS register).
    the processor sets the OVER flag and software is responsible for
    clearing it. Enabled errors are written over disabled errors, and
    uncorrected errors are written over corrected errors. Uncorrected
    errors are not written over previous valid uncorrected errors.

    ADDRV - IA32_MCi_ADDR register valid
    Indicates that the IA32_MCi_ADDR register contains the address where
    the error occurred.

    BUSCONNERR - Bus and Interconnect Error BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
    These errors match the format 0000 1PPT RRRR IILL



    Concatenated Error Code:
    --------------------------
    _VAL_OVER_ADDRV_BUSCONNERR_33

    This error code can be reported back to the manufacturer.
    They may be able to provide additional information based upon
    this error. All questions regarding STOP 0x9C should be
    directed to the hardware manufacturer.

    BUGCHECK_STR: 0x9C_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    PROCESS_NAME: avgscanx.exe

    LAST_CONTROL_TRANSFER: from 806d58db to 804f8cb5

    STACK_TEXT:
    80546dc8 806d58db 0000009c 00000000 80546df0 nt!KeBugCheckEx+0x1b
    80546ef4 806d0c2e 80042000 00000000 00000000 hal!HalpMcaExceptionHandler+0xdd
    80546ef4 00000000 80042000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x46


    STACK_COMMAND: kb

    SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: Unknown_Module

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x9C_AuthenticAMD_ANALYSIS_INCONCLUSIVE

    BUCKET_ID: 0x9C_AuthenticAMD_ANALYSIS_INCONCLUSIVE

    Followup: MachineOwner
    --------
     
  2. 2009/01/10
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
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    389
    Welcome to WindowsBBS :)

    Please be aware .....
    Again be aware ....
    If the computer does not crash with the old RAM logic suggests that it is a RAM problem - are you sure that the RAM is compatible - check for compatability using the Memory Selector at Crucial.com or one of the other major manufacturer's.

    Test the ram physically .....

    The only satisfactory way of testing RAM is to test the installed RAM in various configurations. If you have a single module swap it around the slots. If you have a pair of modules run each one singly, swapping between slots; then run them in pairs swapping between pairs of slots. If you have 2 sets of matched modules do not get them mixed up.

    The only other hint in your log (no CODE tags please :)) is that avgscanx.exe was running at the time of the crash.
     

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  4. 2009/01/10
    mwg

    mwg Inactive

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    I read somewhere a while ago that some AMD computers has a problem with SP3 and it shoudln't be installed on.
    I do know that same problem exists in some AMD regarding a virus. restarts for no apperant reason every 1-2 hours or so.
    I suggest you check for both.
    I'll try and find that article for you.

    here's the one for sp3 issues
    http://msinfluentials.com/blogs/jes...ed-computer-boot-after-installing-xp-sp3.aspx
     
    Last edited: 2009/01/10
    mwg,
    #3

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