Question for ETrust ezAntivirus users

I'm using version 5.4.2.0 of the program. The website says that 5.4.10.0 is the latest version. Is it absolutely necessary to download a new version of the program, or is it OK to keep my current version as long as I keep my virus sigs updated?

 

Hi shadowhawk,

My eTrust version is also 5.4.2.0 which I installed a few months ago when IPE ran out. I downloaded a later version, 5.4.10.1 last month which I never installed, that supposedly had only minor changes. Here is an excerpt from from a grc newsgroup post I saved at the time:

By the way, to download the newer version, I used the link from my copy of eTrust's "welcome" e-mail, which said,
"Your copy of eTrust EZ Antivirus can be downloaded at your convenience,
using the following link: ftp://ftp.ca.com/pub/myeTrust/apps/EZAntivirus.exe

=====================================
Right now, the ETrust FTP site at ftp://ftp.ca.com/pub/myeTrust/apps/ shows
EZAntivirus.exe 7757 KB 08/19/2002 8:26:00 AM so I guess a newer version is out. A week ago, I was checking the FTP site and it still showed EZAntivirus.exe 4349 KB 05/22/2002 12:13:00 PM (I happened to have that information in a sent e-mail)

I don't know anything about this latest version but my current version seems fine to me so I guess I'll leave well enough alone. It's not necessary to have the latest program version as long as your virus signature files are up-to-date.

 

Exactly. If/when the current version does get so obsolete that it can't be updated anymore, I'm sure they'll email us saying a new version's available, or perhaps the Autodownload will tell us so.

 

Hi again,

Just wanted to let you know that I edited my post to add an excerpt from a grc newsgroup post I had saved. The newsgroup post was on the news.grc.com news server:
Subject: Re: How does ETtrust compare with IPE
Date: Fri, 14 Jun 2002 22:20:57 -0500
From: "marti"
Newsgroups: grc.security.software

 

Just wanted to post the reply I received to the e-mail I sent eTrust about the new EZ Antivirus program version 6.0 that is now available from their download site.

Subject: RE: EZ AV - 6.0 info
Date: Tue, 27 Aug 2002 16:38:46 -0400
From: "z_My eTrust Support" <MyeTrustSupport@ca.com>
To: (snip)

Hello,

Thank you for contacting my-eTrust support. (snip)

The new features in EZ Antivirus version 6.0 are:

An easier to use interface.
Fully automatic signature download features.
The option to set scheduled scans.
Extensive Help files.

The system requirements are no different. To obtain this upgrade you can follow the
procedure below to log on to your account and use the Download Now button.

You can find all of your license information online.

Steps to view Order History and License Information:

1. Go to http://www.my-eTrust.com

2. Click on Member Login at the top-right of the screen.

3. Login using your registered email address and the password you chose when you purchased.

4. The next screen will show your Order History.

4a. This is also where you will find a Download Now button to obtain the latest version of the software.

======the following was included as a "relevant" document=========
ID: 700
Relevance:
Title: BETA 6.0 Licensing Installation
Summary: I installed the BETA product and it's asking me for a license. What do I do?
Problem: BETA, 6.0, license, installation, install, ez antivirus, pe
Resolution:
During installation the software will look for the existing copy of EZ Antivirus 5.3.x or above on your computer. If the existing license is not found your license field will be blank. In your BETA Welcome email we requested that you install this software as an upgrade to the original product, this would circumvent this issue.
If your license information was not found, you will need to manually enter your license. You can find your license information online by following the directions below.
Steps to view Order History and License Information:

1.Go to http://www.my-eTrust.com
2.Click on Member Login at the top-right of the screen.
3.Login using your registered email address and the password you chose when you purchased.
4.The next screen will show your Order History.
5.To view specific licensing information (details) of each order, click on the product name.
6.Don't forget to Log Out of your account before surfing the Internet.

===========================
from
http://www2.my-etrust.com/products/virUpdates/6_0

Signature Updates for eTrust EZ Antivirus:
Version 6.0

Please note that eTrust EZ Antivirus version 6.0 is automatically set up to check for the latest signature file every 24 hours. If you are having trouble with your current scheduled download or if you need assistance setting up another schedule, Ask Sammy!

To download the 6.0 signature file manually from this site, click on Update It next to your Operating System.
Operating System-------Description---------Date Created
Windows 95, 98 and ME Signature File #4054 08/26/2002
Windows NT, 2000 and XP Signature File #4054 08/26/2002

 

I downloaded the new version of Etrust ezAntivirus 6 and so have 3 friends. It wrecked havoc with our computer. I'm using a HP and the others use Dells. Error messages everywhere and would shut the browser down. I went in and removed the new version and reloaded the older version and everythings fine now. I have all my downloads in a download folder that I created in my documents and thankfully the old version was still there or I'd be up a creek so to speak.

 

I'm so sorry I didn't post a followup. The problems with eTrust's EZantivirus version 6.0 have been discussed on another forum and there are a number of threads about the poroblems on the news://news.grc.com/grc.security.software newsgroup.

Being conservative about installing new software I didn't upgrade but instead looked at what was being said and was very disappointed in whatI was reading. Unfortunately, I've also read that signature updates for version 5 might be phased out. This was copied from another forum:

I might be looking for another antivirus program with an "autoprotect" feature when my current subscription expires. I already use F-prot for Dos for "on demand" scanning.

 

EZAntivirus UPDATE

ftp://ftpez.ca.com/pub/myeTrust/apps/ has the latest 6.0.xxx versions of EZantivirus. I got version 6.0.125 yesterday:
EZAntivirus.exe 7428 KB 10/21/2002 since it looks like there may not be any more signature updates for 5.xx
The last one at ftp://ftp.ca.com/pub/myeTrust/sigs/ is dated 10-18 -02**

I've been reading the news://news.grc.com/grc.security.software newsgroup where there are a number of eTrust posts and it looks like version 125 is good (it was the .123 version that was giving people grief) and that it's ok to install over the 5.4.x.x versions. I'm going to wait it out a bit longer though.

**EDIT: there's a new signature update at ftp://ftp.ca.com/pub/myeTrust/sigs/

File: aup_2303.exe 919 KB 10/24/2002 1:52:00 PM

More here: http://discussions.virtualdr.com/showthread.php?s=&postid=567916#post567916

 

Well maybe I'll upgrade this weekend. I dunno right now. Should I upgrade over my existing one, or uninstall it first?

 

I'm gong to stick with 5.4.2 for now but when the time comes to upgrade and if I decide to stick with eTrust, I'm leaning towards installing on top of 5.4.2 since that's how eTrust says to do it .
==================copy/paste=============
Upgrade to EZ Antivirus Version 6.0
Document ID: 739
Modify Date: Aug 20 2002


Summary:

How to download, install and maintain the eTrust EZ Antivirus version 6.0 product.

Resolution:

eTrust EZ Antivirus version 6.0 is now Generally Available(GA). In this document, you will find instructions on how to download, install and maintain this new version.

DOWNLOAD:
Your copy of eTrust EZ Antivirus version 6.0 can be downloaded at your convenience, using the link within your Order History. To view your Order History, click here.
When you click on Download Now, the download process will be automatically initiated. The approximate size of the download image is 7.6 MB.
The download process involves two easy steps:

The first screen will ask if you wish to "Run this program from the current location" or "Save to disk ", select "Save to disk ".
(Note: Internet Explorer 6.0 or Windows XP users; you will see a dialog box which reads: "You are about to download the file: EZAntivirus.exe from LOCATION. Would you like to open the file or save it to your computer?" Please click "SAVE ".)
The second screen will ask where you wish to save the program on your hard drive. Select "Save In: Desktop" and click "Save ". (Note: This program will not fit on a floppy disk. This is why we prefer you save the program on your desktop for the time being.)
INSTALL:

*Do not uninstall your current (5.3.x or above) version of eTrust EZ Antivirus. This GA release should be installed as an upgrade to your existing software.


Please follow these steps to install the product:


1. After the download of the product is complete, you may initiate the installation and product setup by simply clicking "Open" on the screen. If this is not an option or you do not wish to begin the installation at that time, you can initiate the setup by locating and double-clicking on the file that you downloaded on your Windows Desktop. That action will automatically start the product setup/installation process.


2. During product setup/installation, your license key will automatically be inserted into the new products registration. Please be sure not to edit that information. Note: If your license key is not automatically entered, please insert your current license information that is available within your Order History on our website. Click here to view your license information.


3. After inserting your License information, the installation will complete and you will be asked to reboot your machine.
(snip)
================================

I also found the following document showing what was fixed in version 6.0.125

=============copy/paste================

What's New in eTrust EZ Antivirus 6.0.125?
Document ID: 869
Modify Date: Oct 14 2002


Summary:

I see that there is a new version of EZ Antivirus: 6.0 . What is the difference between the old version of EZ Antivirus and the new version?


Resolution:


What's New in eTrust EZ Antivirus 6.0.125

Issues Resolved:

Specified File Extensions scanning:
Problem: When choosing eTrust EZ Antivirus>Scanner>Realtime Monitor Options>Selection>Specified Extensions Only, the realtime scan would not detect viruses. (Issue: 12246719)
Resolution: Version 6.0.125 of eTrust EZ Antivirus provides a fix to this issue.

Scandisk / defrag restarting:
Problem: System scandisk or defragmentation does not complete when eTrust EZ Antivirus version 6.0.123 is installed and running. Realtime monitor interferes with the scan/defrag process. (Issue #: 12142749)
Resolution: Version 6.0.125 of eTrust EZ Antivirus provides a fix to this issue.

Error -105 during Scan:
Problem: Receive error code (-105) when scanning a removable drive that doesn't have a boot sector (IE: cd-rw drive or empty floppy drive). May also occur when drives are added or removed. ERROR TEXT: Boot Sector (x): - An error has occurred (-105). (Issue #'s: 12184766, 12205655, 12167961)
Resolution: Version 6.0.125 of eTrust EZ Antivirus provides a fix to this issue.

Real player on Windows ME:
Problem: After install of EZ Antivirus 6.0.123 on Windows ME, RealPlayer or RealOne Player will not run. (Issue #: 12194293)
Resolution: Version 6.0.125 of eTrust EZ Antivirus provides a fix to this issue.

VMM VXD Errors:
Problem: After install and reboot, Fatal Exception error occurs in module VXD (VMM). (Issue #: 12177166)
Resolution: Version 6.0.125 of eTrust EZ Antivirus provides a fix to this issue. Depending on your computer configuration, this fix may or may not resolve the VMM VXD issue. If you are still receiving this error, please contact support.

Features/Technology Added:

Delay signature download 5 minutes after start up. This will reduce issues with eTrust EZ Antivirus signature download conflicting with OS boot process and/or other software loading. (Issue #: 12211481)

Features/Technology Removed:
Incremental scan option. (Issue #: 12190632)
Realtime scan option. Removed Incoming Only scan option since it can cause security issues when this option is the only protection used.

 

I decided to install 6.0. So far no crashes (knocks on wood), but I noticed it created an AUTOEXEC.BAT file with the following lines in it:

SET AVENGINE=C:\PROGRA~1\COMPUT~1\ETRUST~1\SCANEN~1
PATH=C:\PROGRA~1\COMPUT~1\ETRUST~1\SCANEN~1;C:\PROGRA~1\COMPUT~1\ETRUST~1\ETRUST~1
SET INOCULAN=C:\PROGRA~1\COMPUT~1\ETRUST~1\ETRUST~1

Do I need this to run when my machine starts up, or is this just for DOS mode? Is it OK to get rid of this, as I haven't used AUTOEXEC.BAT for a while?

 

I do periodic downloads/updates

With all the viruses around -- I was just attacked by Vetmon95 -- what the H***? you must update your viruses

 

shadowhawk

I know nuttin for nohow about EZ Trust.

But I can't help but wonder if part of that is not to check ( and protect ) the boot sector and check some of the Windows system files at boot up.

NAV does this but it only has one line added.

But I also do not see and actuall Command Line. All seems to be SET or PATH

C:\PROGRA~1\NORTON~1\NAVDX.EXE /startup

The above is the command line in my Autoexec. But I am using Win98SE. ME may ( would ) not allow it.

As a suggestion. I would shut off the starting logo and allow the Autoexec process to be viewed. That may give you a clue also.

And last but not least. Some programs that do add stuff to the Autoexec do not work properly with out it. I see several SET commands which help to keep things going in the right direction.

BillyBob

 

I do periodic downloads/updates

Sal_gal

What do you mean by periodic ?

AV update checking should be a DAILY routine.

Do you have AV software running FULL TIME and checking your e-mail as it is being d/led ?

I know that there are some that do think checking e-mail as it is being downloaded is nonsense, but it is getting to the point that some Viruses DO NOT need to be Actually opened. They open themselves as soon as they hit the machine.

I also suggest getting, installing and REGISTERING MailWasher. Use it to check E-mail on the server WITHOUT d/ling it. If it even suggests a Virus it can be DELETED OFF OF THE SERVER .

Protecting ourselves is not fun & games. We can no longer cut corners. It is now a FULL TIME job and DAILY routine.

At least that is my opinion.

BillyBob