Solved essential services do not load at startup

[Resolved] essential services do not load at startup

I accidently cut off power to my computer when it was "saving settings" during shutdown. Now when I start my computer, I find that many essential services are not loaded (The Task Manager "Services" tab shows only a few services). For instance: I cannot copy or paste files. The Windows Explorer Seach does not work. I lost all network connections. The Control Panel "Add Hardware" function does not work. The "Help and Support" and "System Restore" does not work. Any help in solving this problem is greatly appreciated.

 

Welcome to WindowsBBS jharry

Download driver_service_info and run it.
Press S then Enter for a Services report.
Press B then Enter for both.
When prompted, press N then Enter to skip LoadOrderGroup info.
Copy the contents of the log that opens and paste it in a reply here.

 

Thanks for your advice. Following is the content of the log. Since my computer's internet connections are dead, I have to use a public computer to communicate with windowsbbs. I appologize for the late response to your help.

~~~ Service Information report ~~~


~~~ svchost Export ~~~

HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost
HTTPFilter REG_MULTI_SZ
HTTPFilter
LocalService REG_MULTI_SZ
Alerter
WebClient
LmHosts
RemoteRegistry
upnphost
SSDPSRV
NetworkService REG_MULTI_SZ
DnsCache
netsvcs REG_MULTI_SZ
6to4
AppMgmt
AudioSrv
Browser
CryptSvc
DMServer
DHCP
ERSvc
EventSystem
FastUserSwitchingCompatibility
HidServ
Ias
Iprip
Irmon
LanmanServer
LanmanWorkstation
Messenger
Netman
Nla
Ntmssvc
NWCWorkstation
Nwsapagent
Rasauto
Rasman
Remoteaccess
Schedule
Seclogon
SENS
Sharedaccess
SRService
Tapisrv
Themes
TrkWks
W32Time
WZCSVC
Wmi
WmdmPmSp
winmgmt
wscsvc
xmlprov
BITS
wuauserv
ShellHWDetection
helpsvc
WmdmPmSN
napagent
hkmsvc
DcomLaunch REG_MULTI_SZ
DcomLaunch
TermService
rpcss REG_MULTI_SZ
RpcSs
imgsvc REG_MULTI_SZ
StiSvc
termsvcs REG_MULTI_SZ
TermService
eapsvcs REG_MULTI_SZ
eaphost
dot3svc REG_MULTI_SZ
dot3svc
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\DComLaunch
CoInitializeSecurityParam REG_DWORD 0x1
DefaultRpcStackSize REG_DWORD 0x8
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\dot3svc
AuthenticationCapabilities REG_DWORD 0x3020
CoInitializeSecurityParam REG_DWORD 0x1
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\eapsvcs
AuthenticationCapabilities REG_DWORD 0x3020
CoInitializeSecurityParam REG_DWORD 0x1
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\HTTPFilter
CoInitializeSecurityParam REG_DWORD 0x1
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\LocalService
CoInitializeSecurityParam REG_DWORD 0x1
AuthenticationCapabilities REG_DWORD 0x2000
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\netsvcs
CoInitializeSecurityParam REG_DWORD 0x1
AuthenticationCapabilities REG_DWORD 0x3020
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\PCHealth
CoInitializeSecurityParam REG_DWORD 0x2
AuthenticationCapabilities REG_DWORD 0x40
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost\termsvcs
CoInitializeSecurityParam REG_DWORD 0x1
DefaultRpcStackSize REG_DWORD 0x8

~~~End of Report~~~

 

Did you try start run - type in "msconfig" select startup - select all. and see what happens. you will also see what you have as startup before you do the select all.

 

Here are the items in the "Startup" tab of "msconfig ". All of them were selected.
uvpl C:\Program Files\Ulead Systems\Ulead VideoStudio 11\uvPL.exe
uvpl C:\Program Files\Ulead Systems\Ulead VideoStudio 10\uvPL.exe
SynTPLpr C:\Program Files\Synaptics\SnTP\SynTPLpr.exe
SynTPEnh C:\Program Files\Synaptics\SnTP\SynTPEnh.exe
SSBkgdupdate C:\Program Files\Common Files\Scansoft Shared\SSBkgdupdate\SSBkgdupdate.exe -Embedding -boot
SOUNDMAN SOUNDMAN.EXE
qttask C:\program Files\QuickTime\qttask.exe -atboottime
OpwareSE4 C:\Program Files\Scansoft\OmniPageSE4.0\OpwareSE4.exe
NeroCheck C:\Program Files\Common Fies\Nero\Lib\NeroCheck.exe
mcagent C:\Program Files\McAfee.com\Agent\mcagent.exe\runkey
issch C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe -start
isuspm C:\PROGRA~1\COOMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
ifrmwrk C:\Program Files\Intel\Wireless\Bin\ifrmwrk.exe /tf Intel PROSet/Wireless
IMSCMIG C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload
EOUWiz C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
AGRSMMSG AGRSMMSG.exe
Reader_sl C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
cftmon C:\Windows\system32\ctfmon.exe
MSMSGS C:\Program Files\Messenger\MSMSGS.exe /background


Here are the items in the "Services" tab of "msconfig ". All of them were selected, but most were "stopped ". Normaly, there were a lot more items in the "Services" tab, but they are not showing up.

Capture Device Service Stopped
EvtEng Stopped
InstallDriver Table Manager Stopped
McAfee Services Running
McAfee Networl Agent Stopped
McAfee Scanner Stopped
McAfee Proxy Service Running
McAfee Real-time Scaner Running
McAfee SystemGuards Start Pending
McAfee Personal Firewall Service Running
Office Source Engine Stopped
OwnershipProtocol Stopped
RegSrvc Stopped
Spectrum24 Event Monitor Stopped
Ulead Burning Helper Running

 

Please open the Task Manager and tell me how many svchost.exe processes you have.

 

There are none.

 

Please see if you have the file svchost.exe located in C:\Windows\system32 and C:\Windows\system32\dllcache
The dllcache folder is a hidden folder. It's most easily accessed by typing that path in the Start>Run dialog then hitting Enter.
If not present in either location, please open a command window and enter the following command.

dir %Systemdrive%\svchost.exe /a h /s >>check.txt

Please make note of the spacing between characters .. it is important to enter it correctly.
When it completes, type the following and hit Enter.

notepad check.txt

I need to see the contents of check.txt

 

The file svchost.exe was found in C:\Windows\system32 but not in C:\Windows\system32\dllcache (I checked the "show hidden files" box in "folder options" to unhide the dllcache folder, but there was no svchost.exe file in that folder)

Following are the contents of check.txt

Volume in drive C has no label.
Volume Serial Number is 1093-57E3

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 PM 14,336 svchost.exe
1 File(s) 14,336 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 AM 14,336 svchost.exe
1 File(s) 14,336 bytes

Directory of C:\WINDOWS\system32

04/14/2008 05:42 AM 14,336 svchost.exe
1 File(s) 14,336 bytes

 

Please enter the following command into a command window.

copy C:\WINDOWS\ServicePackFiles\i386 C:\WINDOWS\system32\dllcache

Check the dllcache now. If svchost is present, rename the copy in C:\Windows\system32 to svchost.old
Now press the F5 key to refresh and see if svchost.exe was replaced with a copy from the dllcache. If successful, reboot and let me know if there's any change.

 

I followed your instructions. But when I pressed the F5 key in the command window, the previous command ren svchost.exe svchost.old showed up and I got a file not found response. There was no svchost.exe in the C:\windows\system32 folder. I exited the command window and pressed the F5 key while in the desktop. There was still no svchost.exe in the C:\windows\system32 folder. Then I rebooted. There was no change. Did I do something wrong in the press F5 step?

 

Is there an svchost.exe in the C:\windows\system32 folder now?

 

There is only a svchost.old file in the C:\windows\system32 folder.

 

That suggests there is not an svchost.exe file in the system32\dllcache folder. Please check.
If necessary, just copy svchost.exe from the C:\WINDOWS\ServicePackFiles\i386 folder to both system32 and dllcache. Reboot and see if there's any change. If no change, check to see if both copies are still in place.

 

There was a svchost.exe file in the dllcache folder. I copied this file to the system32 folder. Then rebooted. There was no change. Both the system32 and dllcache folders still have the svchost.exe file intact.

 

Assuming you are using an XP machine, copy the svchost.exe file from that machine to the dllcache folder, after first renaming the existing file. Now place a copy in the system32 folder as well. Reboot and see if there's any change.

 

The public computer that I'm using to communicate with you is a Windows 2000 machine. The svchost.exe on my Windows XP machine has a time stamp of 04/14/2008, which came from a Windows XP SP3 package I downloaded from Microsoft. It doesn't look like this svchost.exe has been corrupted.

 

Click Start>Run and type services.msc then hit Enter.
If unable to do that, right click My Computer and select Manage, then double click the Services entry in the left pane.
Locate Remote Procedure Call (RPC) service in the list and verify if it is running. If not, right click and select Start.
Let me know what you find there please.

 

The "extended" tab of the "services" window is empty. The "standard" tab has a few entries, but no "RPC" entry.

 

Please open the registry editor by clicking Start>Run and typing regedit then hit Enter.
Expand the tree to the following key.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

Expand and count how many subkeys you have under the Services key.