Inactive [INACTIVE]Redirected from google search

Somewhere along the line, I picked up that nasty little virus that likes to redirect me to random webpages from my google search results. I am very confused, though, because it will redirect me for a little while and then it will just stop. I use firefox as my web browser, if that makes a difference. I read a few of the other threads on the board and ran Hijackthis like they suggested. I included my log in this message. Any help will be extremely appreciated! Thank You!



Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 22:04:00, on 12/1/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\rpcnet.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\SSCstudent\Desktop\HijackThis_61608.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.salemstate.edu/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {38BF827A-D7C5-46E1-A9A2-47B1B5BB5438} - (no file)
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe "
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Home%20Sweet%20Home/Images/stg_drm.ocx
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://zone.msn.com/bingame/rtlw/default/ReflexiveWebGameLoader.cab
O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) - http://zone.msn.com/bingame/pppp/default/PiratePoppers.1.0.0.39.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145478196250
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} (CPlayFirstddfotgControl Object) - http://zone.msn.com/bingame/fotg/default/ddfotg.1.0.0.37.cab
O16 - DPF: {C86FF4B0-AA1D-46D4-8612-025FB86583C7} (AstoundLauncher Control) - http://zone.msn.com/bingame/jobo/default/AstoundLauncher.cab#version=1,0,0,10
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Home%20Sweet%20Home/Images/armhelper.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/bingame/feed/default/SproutLauncher.cab
O16 - DPF: {FC4CAF5F-91BD-4DD9-ADC1-F3C737E37BC4} (CPlayFirstSweetopiaControl Object) - http://zone.msn.com/bingame/swet/default/Sweetopia.1.0.0.46.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Procedure Call (RPC) Net (Rpcnet) - Absolute Software Corp. - C:\WINDOWS\system32\rpcnet.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 9382 bytes

 

Welcome to the Windows BBS Forums.

We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

While we are working on your HijackThis log, please:

1. Reply to this thread; do not start another!
2. Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
3. Do not run any other tool until instructed to do so!
4. Let me know if any of the links do not work or if any of the tools do not work.
5. Tell me about problems or symptoms that occur during the fix.
6. Do not run any other programs or open any other windows while doing a fix.
7. Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.

Thanks.

 

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.salemstate.edu/

O23 - Service: Remote Procedure Call (RPC) Net (Rpcnet) - Absolute Software Corp. - C:\WINDOWS\system32\rpcnet.exe

rpcnet.exe

Is this your computer or does it belong to Salem State College? The above information indicates to me that it may belong to Salem State College. Please clarify. Thanks.

 

Hello and thank you for replying to me. I am a student at Salem State, so the school's page is my homepage. rpcnet came with the laptop when I bought it. If I remember correctly, the IT department told me it was part of a Lo-Jack system. I hope that helps!

 

Yes. Thanks.

I ask because I do not help in cleaning business or corporate computers for several reasons:

• There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware.
• Any infection could jump terminals in a computer network.
• There may also be legal issues regarding any loss of business data that I do not wish to deal with.

 

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

I noticed that your Java Runtime Environment is out of date.

Older versions have vulnerabilities that malware can use to infect your system.

Please follow these steps to remove the older versions of Java Runtime Environment..

• Close any programs you may have running, ESPECIALLY your web browser
• Click Start > Control Panel.
• Click Add/Remove Programs.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove all versions of Java.
• Reboot your computer after all Java components are removed.

Please download the latest Java Runtime Environment.

• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 10. The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
• Click the Download button to the right. When a new window opens, you will see
  NOTE: This page offers files for different platforms - please be sure to download the proper file(s) for your platform.
  Required: You must accept the license agreement to download the product.
• Click to place a check mark by Accept License Agreement.
• Make the selection corresponding to your computer platform. For Windows, click on Windows Offline Installation, Multi-languagelink to download. Save it to your desktop.
• On your desktop, double-click on jre-6u10-windows-i586-p.exe to install the newest version.

After you have installed the Java software on your computer, you must restart your browser. You can verify that Java Runtime Environment (RTE) has been installed correctly by clicking on the Verify Installation button on the Welcome To Java and Verify Installation page.

Step 3

In Normal Mode, run an online malware check from at least two and preferably three (one may catch something that another one may not) of the following sites
BitDefender
Computer Associates Online Virus Scan
Kaspersky Online Virus Scanner
McAfee FreeScan
Panda's ActiveScan
Trend Microâ„¢ HouseCall
Windows Live Safety Center Free Online Scan
WindowSecurity.com TrojanScan
When you have completed the scans, if you get a report of files that cannot be cleaned / deleted, make a note of the file location of anything that cannot be cleaned / deleted. Please edit the log(s) and remove:

• items listed as "Object is locked skipped "
• items reported that are in a quarantine folder

Please post the edited list in your next reply.

Step 4

Please download Spybot-S&D©® and install Spybot-S&D©® .

1. Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
2. Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
3. Click the button "Search for Updates ".
4. If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates ".
5. If you encounter any error messages while downloading the updates, manually download them from here.
6. Click on "Immunize ". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
7. Click the button "Check for Problems ".
8. When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
9. Make certain there is a check mark beside all of the RED entries ONLY.
10. Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
11. REBOOT to complete the scan and clear memory.

Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 5

1. If you have the latest version of Ad-Aware which is Ad-Aware 2008 Free, please run a scan and fix what it finds. Ensure that your settings are the same as listed below. If you do not have the latest version of Ad-Aware 2008 Free, please download Ad-Aware 2008 Free to your desktop. The Ad-Aware 2008 Free installation file will be aaw2008.msi or aaw2008.exe.
2. Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
3. When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware 2008 Free will be installed.
4. When the Ad-Aware 2008 Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware 2008 Free.
5. The Status screen will appear. You will see four sections.
   • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
   • Update Status section
   • System Scan section
   • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
6. In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
7. In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
8. In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
9. When the scan finishes, the Critical Objects tab window appears.
10. Under Scan Results, you will see the list of Critical Objects that Ad-Aware 2008 Free found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects ").
11. Click Remove.
12. If no Critical Objects are found, click the Privacy Objects tab.
13. If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects "). Select Add to ignore or Remove..
14. Click Remove.
15. If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware 2008 Free scan.
16. Click Finish.
17. The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
18. You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware 2008 Free.

Step 6

I recommend using Spyware Blaster.

• Please download SpywareBlaster and save it to your desktop.
• Double click on it to install the program.
• Follow the prompts and choose the default locations when installing the program.
• When the program is installed, it will place an icon on your desktop.
• Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
• Click on the Next button to proceed to the second page of the tutorial.
• If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
• At the next screen, click Finish.
• At the next screen, Protection Status, click Enable All Protection.
• Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.

Step 7

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.

1. Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
2. Double-click on Download_mbam-setup.exe to install the application.
3. When the installation begins, follow the prompts and do not make any changes to default settings.
4. When installation has finished, make sure you leave both of these checked:
   • Update Malwarebytes' Anti-Malware
   • Launch Malwarebytes' Anti-Malware
5. Click Finish.
6. MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
7. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
8. Double-click on mbam-rules.exe to install.
9. On the Scanner tab, make sure the Perform Quick Scan option is selected.
10. Click on the Scan button.
11. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
12. The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
13. When the scan is finished, a message box will say "The scan completed successfully.
14. At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
15. Make sure that everything is checked, and click Remove Selected.
16. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
17. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
18. Copy and paste the contents of that report in your next reply and exit MBAM.
19. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

b]Step 8[/b]

1. Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
2. Install it and double-click the icon on your desktop to run it.
3. It will ask if you want to update the program definitions, click Yes.
4. Under Configuration and Preferences, click the Preferences button.
5. Click the Scanning Control tab.
6. Under Scanner Options, make sure the following are checked:
   • Close browsers before scanning.
   • Scan for tracking cookies.
   • Terminate memory threats before quarantining.
   • Please leave the others unchecked.
7. Click the Close button to leave the control center screen.
8. On the main screen, under Scan for Harmful Software, click Scan your computer.
9. On the left, check C:\Fixed Drive.
10. On the right, under Complete Scan, choose Perform Complete Scan.
11. Click Next to start the scan. Please be patient while it scans your computer.
12. After the scan is complete, a summary box will appear. Click OK.
13. Make sure everything in the white box has a check next to it, then click Next.
14. It will quarantine what it found and if it asks if you want to reboot, click Yes.
15. To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
16. Please paste that information with a new HijackThis log.

Step 9

1. Please download the ATF-Cleaner by Atribune.
2. Double-click ATF-Cleaner.exe to run the program.
3. Check the boxes to the left of:
   • Windows Temp
   • Current User Temp
   • All Users Temp
   • Temporary Internet Files
   • Prefetch (Windows XP) only
   • Java Cache
4. The rest are optional - if you want to remove them all, check Select All.
5. Click the Empty Selected button.
6. When you get the Done Cleaning message, click OK.
7. Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
8. Click Exit on the Main menu to close the program.

Do not run it yet.

Step 10

1. According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).
   • Physically remove the cable for your broadband Internet service "Always On" Connection from your computer.
   • Turn your modem off.
   • Disconnect your modem cable from your computer.
2. Turn the device off for Hand-held wireless connections.
3. Exit all processes and items in your System tray.

Now we will address the HijackThis fixes.

Step 11

Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: (no name) - {38BF827A-D7C5-46E1-A9A2-47B1B5BB5438} - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 12

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow_Computer_Check_here_first_it_may_not_be_malware.
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 13

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 14

Please run HijackThis in Normal Mode and post:

1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
2. the log from MalwareBytes
3. the log from SUPERAntiSpyware
4. a new HijackThis log

Please advise me of any problems you still have.