Strange problem / No problem at all

Hi,

I believe what I write next might sounds nonsense or strange. I still believe that "Limited or no connectivity" problem is not from my PC, but I was wondering and I have decided to ask you guys.

I have laptop and desktop at home. 2 weeks ago, I was using the internet and scanning my laptop at the same time using AVG free edition. The internet become slow and then the message "Limited or no connectivity" problem.

Later I had warning from AVG that svchost under _restore system volume information is trying to run. I moved it to virus vault.


I live in student housing and my house mates have internet, and it seems that I am the only one complaining (more than 100 connection in the area).

I have called my ISP 10 times and last time they asked me to turn my PC on and give them the MAC ID.

They failed to fix the problem in the last 2 weeks and they decided to report to housing company.

now the interesting information which makes me doubt that the fault from my side that:

1- neither the laptop or the desktop are working - no internet
2- my laptop works fine at my house mate room - no problem
3- My desktop has no anti-virus software and no firewall
4- changed the cables


I have my susbect that that someone disconnected me from the main switch.

I do not have excellent networking knowledge but I know little!

 

Yeah.. I have winXP at both laptop and desktop

 

What device are you using to connect to the internet? Router or modem? Name and model of this device would be helpful.

 

I am using regular realtek ethernet card. I don't know the specification or the model number now.


Ethernet card -> Direct connection to the socket!

 

So internet is being presented to your accommodation as a straight Ethernet connection and the Internet connection is therefore out of your control.

You state that you use two computers (a desktop and a laptop). How do you connect each to the socket? Do you unplug one and plug in another, or is there a device that you connect both computers to and then you plug the device into the socket?

Do other people use your socket and if so can they connect to the internet?

 

Thanks


I do not use any switch or device to connect both the laptop and desktop to internet. I just unplug the cable!

No one else uses my socket.

I an quite sure that the problem is out of my hand. Yesterday, I have tried Ubuntu live cd and failed to connect to the internet!

However, the useless people at ISP and maintenance company tried to convince me that the problem is from my side, thats why I started to wonder if anything wrong happened during scanning my laptop with AVG!

 

It could be a cable fault if you use the same cable each time. I'd change the cable if I were you. If that doesn't fix the problem I would tend to agree with your assessment that the problem is upstream of your socket. Who maintains the cabling within your building?

BTW, a cable router (not ADSL) would allow you to connect all your computers to the internet at the same time. You may even find a small cheap switch would do the same in your environment!