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New Computer Freezes and Restarts: Stop Error

Discussion in 'Windows XP' started by teddybeckham, 2008/10/17.

  1. 2008/10/17
    teddybeckham

    teddybeckham Inactive Thread Starter

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    Ive jz got my new computer about 3 weeks ago, and ive installed the Warcraft 3 game in order to play the game Dota (defence of the ancients) 1 day after ive installed it.
    Everytime whenever im playing this game, the computer will freeze in mid-game and immediately brings me to a blue screen, and restarts itself.
    when i check into the even viewer for system error ive got this...

    Error code 1000008e, parameter1 c0000005, parameter2 b77be03e, parameter3 b56be70c, parameter4 00000000.


    Details
    Product: Windows Operating System
    ID: 1003
    Source: System Error
    Version: 5.2
    Symbolic Name: ER_KRNLCRASH_LOG
    Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.

    Explanation
    A blue screen (Stop error) was reported. The message contains details about the error. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.


    User Action
    No user action is required.


    i went to disable the "automatically restart" box in "Startup and recovery ", and when this blue screen error happens again, i got to copy the error codes or some sort...
    at first it was talking about drivers and disc adapters and such....
    and nex the error codes:
    STOP :0x0000008E 10xC0000005, 0xB77BE03E, 0xB56BE70C, 0x0000
    Address B77BE03E base at B775B000 DateStamp H642f3b3
    (something something ): RtkHDAud.sys

    i searched for this RtkHDAud.sys in my computer and ive found 2 files with these names one i found it in my C:windows\system32\drivers and another in C:program files\realtek\install shield. both with the same modified date and time the date and time when my new pc had jz finished its installation.
    Should i delete them? they seem to be the working part of the computer im afraid if ive deleted them it will "cripple" my pc.

    and anyway after this error and my pc restart, a windows will pop up saying "The system has recovered from a serious error." bla bla blak....
    and at the end there " To see what data this error report contains, click here" so when i click that, another windows pop up, saying there are..
    "Error signature :
    BCCode : 1000008e BCP1 : C0000005 BCP2 : B77BE03E BCP3 : B56BE70C
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

    and at the end there, there is tht "To view technical information about the error report, click here. "

    so another small box pops up named error report contents, saying "The following files will be included in this error report:
    C:\DOCUME~1\TEDDYH~1\LOCALS~1\Temp\WERb336.dir00\Mini101808-01.dmp
    C:\DOCUME~1\TEDDYH~1\LOCALS~1\Temp\WERb336.dir00\sysdata.xml "

    What should i do???? please help me~~~~~~~~~~~~~~~~:confused:



    P.S. when using my old pc to play this game, never had i encountered this problem. as well as when im playing other games with my new current pc. HELP PLEASE........ this is reli frustrating i cant complete my game like this.
     
  2. 2008/10/18
    mattman

    mattman Inactive Alumni

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    The file referred to is part of the Realtek audio drivers

    Try uninstalling the Realtek listing in Control Panel -> Add or Remove Programs. Look for updated drivers at the system manufacturer's website. I suggest you get any updated drivers for the motherboard chipset and install those first, then any updated drivers for the Realtek audio.

    Matt
     

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  4. 2008/10/18
    teddybeckham

    teddybeckham Inactive Thread Starter

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    matt, im doing it them rite now.. hope it works but thanks so much anyway!!!
     

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