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MS Office Doc's [freeze when opening from OE or Office]

Discussion in 'Other PC Software' started by honeyb, 2008/10/17.

  1. 2008/10/17
    honeyb

    honeyb Inactive Thread Starter

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    Hello,

    When I receive emails (Outlook Express) that have Word or Excel attachements, and i try opening them my Outlook express freezes.:mad:
    I find also when double clicking when in My Documents on a Word or Excel doc. it also freezes.
    I have tried repairing Windows XP and Uninstalling/Re-installing MS Office but this problem still persists.:confused:
    Does anyone know what is the issue?

    Thanks
    B
     
    honeyb,
    #1
  2. 2008/10/17
    PeteC

    PeteC SuperGeek Staff

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    honetb - Welcome to WindowsBBS :)

    I don't think you have a problem with OE, but with Office which OE calls when attempting to open a .doc.

    Many problems with Word can be resolved by replacing Normal.dot which can be corrupted, but as the problem exist in Excel as well this may not be the cause.

    Anyway try a replacement ....

    Search (including hidden files and folders) for normal.dot and delete it (Word must be closed). Open Word - normal.dot will be recreated - and test.
     
    PeteC,
    #2


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  4. 2008/10/17
    honeyb

    honeyb Inactive Thread Starter

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    thank you for that...
    but i have tried to find that file, but I can't!
    I have searched in the hidden files and folders but nothing!
    maybe I'm doing something wrong!
     
    honeyb,
    #3
  5. 2008/10/17
    PeteC

    PeteC SuperGeek Staff

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    File location is ....

    C:\Documents and Settings\Username\Application Data\Microsoft\Templates\Normal.dot

    You will need to enable 'Show hidden files & folders' under Tools > Folder Options > View in Windows Explorer.
     
    PeteC,
    #4
  6. 2008/10/17
    honeyb

    honeyb Inactive Thread Starter

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    ok i have deleted it,
    but the problem still persists
     
    honeyb,
    #5
  7. 2008/10/17
    Bilb0

    Bilb0 Inactive

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    What happens if you just open Word or Excel from the Start Menu?

    Is this something that just recently started happening?
    Can you associate anything with the time this started? Install a new app, or anything like that?

    You could try a clean boot and see if it still happens.
    http://support.microsoft.com/kb/310353/en-us
     
    Bilb0,
    #6
    PeteC likes this.
  8. 2008/10/17
    honeyb

    honeyb Inactive Thread Starter

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    i am able to open word and excel from the start menu
    and when open i can from the program open the relavent doc
    its just when i try opening an attachement or opening the file from my doc's i.e. double clicking on it.
    it has only recently started doing this
     
    honeyb,
    #7
  9. 2008/10/17
    PeteC

    PeteC SuperGeek Staff

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    Recently as of last Tuesday when MS issued a number of patches for Office?

    If you right click on a .doc or .xls file > Open does it open or freeze up?
     
    PeteC,
    #8
  10. 2008/10/17
    honeyb

    honeyb Inactive Thread Starter

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    the clean boot worked..
    yay me hahaha
    thank you guys for all your help!
     
    honeyb,
    #9
  11. 2008/10/17
    PeteC

    PeteC SuperGeek Staff

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    And now when you do a normal boot all is well?
     
    PeteC,
    #10
  12. 2008/10/17
    honeyb

    honeyb Inactive Thread Starter

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    yep
    i did a system restore
    so everything seems to be cool
    hope it stays that way
    i do get a slight delay when opening my attachments, but the do open unlike before it froze!
     
    honeyb,
    #11
  13. 2008/10/17
    PeteC

    PeteC SuperGeek Staff

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    Excellent news :)
     
    PeteC,
    #12

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