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Pointing device driver not connecting

Discussion in 'Windows XP' started by deester, 2008/09/22.

  1. 2008/09/22
    deester

    deester Inactive Alumni Thread Starter

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    I have a laptop and a wireless mouse, no blue tooth. My mouse is a Logitech laser. My computer is giving me an error message, pointing device driver not connecting. Can someone help me with this?
    Thank you,
    Dee
     
    deester,
    #1
  2. 2008/09/22
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Does the mouse have a new battery and have you pressed the "sync" type buttons on the mouse/reveiver?
     
    Steve R Jones,
    #2


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  4. 2008/09/22
    deester

    deester Inactive Alumni Thread Starter

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    Thanks Steve for replying, I don't know where the sync button is. I do have a new battery. I'm now using a different mouse with the same issue. I don't remember how I fixed it the last time but I know I went under systems in control panel.
    Dee
     
    deester,
    #3
  5. 2008/09/22
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    If the mouse is cordless then it and the receiver will have a SYNC or CONNECT type button on the bottom.
     
    Steve R Jones,
    #4
  6. 2008/09/22
    deester

    deester Inactive Alumni Thread Starter

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    I pressed everything on the bottom of the mouse that resembled a button. No luck.
    Thanks for your help,
    Dee
     
    deester,
    #5
  7. 2008/09/25
    Arie

    Arie Administrator Administrator Staff

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    Check that the driver is loaded. Check Control Panel > Mouse. Hardware tab & see if it says Device Status: The device is working properly.
     
    Arie,
    #6
  8. 2008/09/25
    deester

    deester Inactive Alumni Thread Starter

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    Thanks Arie for responding. I have done that. I have unistalled and reinstalled as was instructed in the Windows troubleshooter.
    Dee
     
    deester,
    #7
  9. 2008/09/25
    deester

    deester Inactive Alumni Thread Starter

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    I need to clarify that I have nothing to my computer since I have asked for help. I did the trouble shoot when I initially found the problem.

    Dee
     
    deester,
    #8
  10. 2008/09/26
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Have you tried a different mouse?
     
    Steve R Jones,
    #9
  11. 2008/09/26
    deester

    deester Inactive Alumni Thread Starter

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    Thanks Steve for responding, Yes, I have tried a another external mouse plus the touch pad.
    When this happened recently. I can't remember how I corrected it. but it was simple.
    Dee
     
    deester,
    #10
  12. 2008/09/26
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    One more question-> Does your mouse and or touchpad actually work? Or is the mouse not working cause of the error issue?
     
    Steve R Jones,
    #11
  13. 2008/09/26
    deester

    deester Inactive Alumni Thread Starter

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    Both the mouse and the touchpad work. The issue I have. i can't disable the touchpad. Having the touch active causes me to have a lot of problems when I'm typing. Right now I have a piece of cardboard taped over it.The cardboard tends to get in my way.
    Thanks for your help,
    Dee
     
    deester,
    #12
  14. 2008/09/26
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    That sounds like really really important information...In that your goal is Only to disable the touchpad:confused:

    Does the software for the touchpad show up in Add/Remove Programs.

    And mentioning the make and model number of the lappy might help.

    Is there anyting else important you can think of that will be helpfull.
     
    Steve R Jones,
    #13
  15. 2008/09/26
    deester

    deester Inactive Alumni Thread Starter

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    The snyaptics pointing device driver is present is the add/remove . This is important for so many other reasons as is it is the settings for the pointer and control pad. I use it a lot. After some research I found that I corrected it last time with a uninstall and reinstall, that didn't work this time.
    Thanks for your help Steve.
    Dee
     
    deester,
    #14
  16. 2008/09/28
    deester

    deester Inactive Alumni Thread Starter

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    Need to repory that I got my issue resolved after much trial and error. FYI. I had to unistall everything relating to my touchpad. Went to Dell and download all new drivers. this corrected the issue.
    Thanks all for your help.
    Dee
     
    deester,
    #15
  17. 2008/09/29
    Arie

    Arie Administrator Administrator Staff

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    Glad you got it solved, thanks for posting back.
     
    Arie,
    #16

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