explorer problem

IEXPLORE caused a general protection fault
in module USER.EXE at 000a:00002730.
Registers:
EAX=000383b4 CS=177f EIP=00002730 EFLGS=00000286
EBX=00030308 SS=42f7 ESP=0000884a EBP=0064885e
ECX=00031b78 DS=5e97 ESI=000083b4 FS=641f
EDX=84580000 ES=08cf EDI=00031b20 GS=0000
Bytes at CS:EIP:
66 83 7c 75 00 74 53 9a ba 05 a7 17 8b d8 8e c2
Stack dump:
000688dc 88dc0064 88780157 1b201d5e 83b40003 0cdf8870 00000000 09340000 09040030 888c42f7 17b710d0 00000000 09340000 09040030 00640006 000088dc

whenever i open my internet explorer, i get the above error message. please help me if any one can. I would appreciate your help.
email ravikris@yahoo.com

 

Hi ravikris
Welcome to the boards! Can you give us a few system specs? What O/S.....what version of IE are you running? When did this start happening?

Daizy

 

Run an AV scan and then run Ad-Aware.

If that doesn't fix it, follow the steps described in this article (the referenced error message is not the same - but those steps can nonetheless help to resolve this issue too).

If the problem still persists, update your video drivers.

 

My system config. is as follows:
Pentium III with 256mb RAM, 450 Mhz speed
O/S windows 98...

 

Hi again
I'm not sure if you saw Brett's posting on a possible solution.....as it appears you were typing about the same time? So....just incase....I'm bumping this back up.
Let us know how you make out.

Daizy

 

thanks for your message..
I did follow your advice and Brett's advice.
None of them worked out well. The problem still persists. I couldn't open "my computer ", "control panel ", "windows explorer ", etc.
But the operating system is working fine. I went and open the my computer properties of each device, everything looks fine. No conflicts. no error messages. i did reinstall the o/s again. It doesn't help any way. If you could help me, that would be great. you may meet me online in yahoo messanger..
ravikris@yahoo.com

 

Hi again
Just to clarify.........you did download and run ad-aware?

Daizy

 

i did downloaded the ADWARE program ...nothing was found...
but still the same situation..thanks for your quick response.

 

You could try updating your user.exe and user32.dll. Go here and get the 1394 Storage Supplement [242975.exe]. If you get the Mapped Drives Update [260067.exe], only those two files will be updated.

 

i did download the those windows update patches.
The situation is same as before, no improvement.
thanks for quick response.
any other way i can fix it??????????

 

You're still getting the exact same error message?

Try booting into safe mode and see if it still happens.

If it still does:
Restart in Safe mode again, use the System Configuration Utility tool (Msconfig.exe) to minimize conflicts that may be causing the problem:


Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
On the Tools menu, click System Configuration Utility.
On the General tab, click Selective Startup, and then click to clear the following check boxes:
Process Config.sys File
Process Autoexec.bat File
Process Winstart.bat File (if available)
Process System.ini File
Process Win.ini File
Load Startup Group Items
Click OK, and then restart your computer normally when you are prompted. After you restart and test your computer, if you still do not receive the error message, continue with the next steps.
Run the System Configuration Utility tool, click to select one item in the Selective Startup box, click OK, and then restart your computer and test.
Continue this process until all of the items in the Selective Startup box are selected. If you select an item and your issue reoccurs, click the tab of the corresponding item in Selective Startup, clear half of the check boxes, click OK, and then restart your computer. Continue this process until you narrow down the setting that is causing your problem.
If you can restart your computer successfully when all items are checked, run the System Configuration Utility tool, click to select Normal Startup, click OK, and then restart your computer.


Daizy

More here

 

windows explorer problem

i did uncheck the selective startup one by one, but no result.
The error is same. any thing else , i should try it out.
thanks in advance,