Secondary drive 1 not found

I'm trying to fix a friend's computer. Got great help with one of the issues, but I'm back with what seems to be the main one...

When I boot up the pc, I get an error message "Secondary drive 1 not found. Strike the F1 key to continue, F2 to run the setup utility." If I hit F1, the pc boots up, but the main problem, the cd drives are no longer working. There is still a D: drive, but it won't play any cds. The other drive isn't even acknowledged.

I did a google search on this and found some good links, but can't seem to get one to work for me. This link looks like it might work:

http://www.theeldergeek.com/restore_missing_cd_or_dvd_drive.htm

However, then I get into Reg edit, it opens a window, and I don't know what to do from there.

Also, I blew all the dust out of the inside. I actually unhooked every connection and reconnected it in case it was a loose cable, which doesn't seem to be the case.

Thanks in advance for assistance!

Noel

 

Noel

Question: is there a second internal HD in this computer?

Unplug all USB external devices including printers! Leave disconected until we fix!

Then reboot!

Tell me about the drives in My Computer (Explorer).

Then tell me about those in Administrative Tools-Computer Management-Disk Management.

Bedtime shortly may be morning before I get back.

Mike

 

Mike,

Thanks for the reply.

There is only one hard drive on this pc.

I have nothing plugged into the USB ports.

In my computer, there is the C: drive (hard drive) and the D: Drive (DVD). If I click on D:, it will say "please insert a disk into drive D:" even though there is one in there. I've tried multiple discs, nothing works. There is also another drive (burner), which I assume was E:, but the computer doesn't even acknowledge it's existence. there are also a few my documents folders, and that's it.

Administrative Tools-Computer Management-Disk Management:

I have 3 things:

No Letter (Volume): Partition (Layout): Basic (Type): FAT (File System): Healthy (EISA Configuration) (Status): 31 MB (Capacity): 24 MB (Free Space): 77% (% Free): No (Fault Tolerance): o% (Overhead)

No Letter (Volume): Partition (Layout): Basic (Type): FAT32 (File System): Healthy (Unknown Partition) (Status): 2.93 MB (Capacity): 299 MB (Free Space): 9% (% Free): No (Fault Tolerance): o% (Overhead)

C: (Volume): Partition (Layout): Basic (Type): NTFS (File System): Healthy (System) (Status): 71.53 MB (Capacity): 34.27 MB (Free Space): 47% (% Free): No (Fault Tolerance): o% (Overhead)

I appreciate the help!

Noel

 

Hi Noel

The message

is coming from the BIOS but just to be sure do the below!

See this link: http://www.theeldergeek.com/disk_management.htm
Scroll down to the Disk management screen.

Do you not have any CD drives as in the example?

If so rt click the CD and then "Change drive letter and path" and give it a new drive letter away from the HD I usually use H:

If both cd drives show up then give the other a new drive letter of I:

If no CD drive are showing then when it gives the prompt for F1 F2 then chose F2 to run setup.

Very carefull here change nothing that you are not sure of. You are looking for a setting for Secondary Drive (Do not bother the Primary).

If the Secondary drive is disabled then set to AUTO, that don't work and it has an enable then enable it.

If it has a selection for CD then chose that. This assumes the CD is on a cable connected directly to the motherboard.

It may be a slaved secondary drive the above is the same. Just do not change the Primary at all.

Mike

 

Mike,

I was able to rename the one drive that I could find to H:. It's still not finding the other drive.

I rebooted and hit F2. If I go into "Disk Configuration ", I get the following results: Primary Master Drive: Hard Drive; Primary Slave Drive: OFF; Secondary Master Drive: CD-ROM Device; Secondary Slave Drive: Unknown Device. I don't want to change anything I shouldn't, so I won't.

When I startup the computer and go back into windows, I now have an H: drive, but it's still not acknowledging any discs. If I stick a disc in (the green light in front lights up), but nothing happens. If I click on the icon in my computer, it says insert a disc (even though one is in there).

From the link that you sent, the Cd-Rom drive is now called H: in the bottom section, and it says "no media ".

Thanks for the reply. I'm not sure what other info I can provide, or what to do.

Noel

 

Only on the

click it and see if it has an AUTO or CD setting.

Chose AUTO first if it has one and save settings then try, that don't work chose the CD!

Just do not change the Primary HD!

Mike

 

A little more learning here. If I hit enter on Secondary Master Drive: CD-ROM Device, I get a pop up window with a Model #, and it says "Drive Type: Auto ", "Capacity n/a ". I can change it to OFF, but I don't think that's what I want to do.

On the Secondary Slave Drive: Unknown Device, I get much of the same. Model is unknown, "Drive Type: Auto ", "Capacity: n/a ".

Also, I think I'm steering us in a slightly bad direction. I replaced the drive that is unknown with a new burner because that what was initially asked of me (I thought the burner was dead). That's why this device is "unknown ". I think the best route of troubleshooting is to get the H: drive (formerly D up and running, and I can follow the same path and get the burner up and running.

Thanks for your help!

Noel

 

Ah so, ah so!

Yep that would have been good to know!

So now check this!

The drive that has the ribbon cable going directly to the Motherboard is the Secondary drive. This drive should be jumpered as Master or CS (Cable Select).

The drive that has the ribbon cable going into the middle of the HD cable is the Secondary Slave Drive and should be jumped as SLAVE!

Check this and let me know.

The new Drive if it is a CD/DVD burner should be on the cable that goes directly to the MB.

The older slower drive should be Secondary Slave (cable goes into the HD cable).

Mike

 

I think that this error was happening when the old burner was in there too, but I'm not 100% positive.

There is one ribbon cable coming out of the Motherboard. It has 2 connectors. Since I'm not sure what you mean by "connected directly ", I'll assume that is the connector at the end? Ok, so the connector at the end is the older DVD Drive (now named H:, formerly D: ) In the middle is the new burner. This is the same configuration that was previously in there, before I replaced the drive. If need be, I could always put the old drive back in there.

So just to old/new burner out of the equation. I disconnected it all together. When I start up the pc, it's the same old problems as illustrated below. Possibly we can troubleshoot without the new drive and see if we can get H: to come back to life?

thanks,
Noel

 

No, no ....... Mike's got you one step from resolving this ........ I think. Lets go back and simplify what he said. Connect your new drive to the end of that cable and make sure its jumpered either CS (cable select) or Master. (there's a series of little 2 prong pins in the back of it and those designations will be stamped into the metal cover of your drive) There will also be a little plastic jumper with metal inside. Now ....... here's the hard part ....... connect your older drive to the middle connector and if you used CS on the new drive, use CS on the old drive. However, if you used master on the new drive, then use slave on the old drive.

Mike will probably be right back to tell you again what you need to do to get the BIOS to redetect those drives. Hint - he already gave you the answer there too but lets wait for his guidance just in case he wants to play around with some filters.



Hi Mike,
i just didn't want to see things getting removed in your absence. Its back in your lap.

 

OK lets do it this way.

So you have a CD slaved off the Secondary controller (slave connects to mid cable). Disconnect the slave (from middle of Ribbon cable).

Look at how to set the jumpers on the new DVD first.

There will be a legend/diagram showing the settings on the case of the DVD/CD. The example below may not be the same.

But set the new DVD to master. Disconnect the other drive from the cable so the ribbon cable goes from the drive to MB.

http://www.toshibastorage.com/main.aspx?Path=ServicesSupport/JumperSettings/ATAPIJumperSettings

Start up and test.

Get back to me!

Mike

 

Problem solved, for the most part.

I changed the order of the drives, as Rockster2U told me to do. When I startup, there is no more error message. It does acknowledge both the D: and E: drives now. D: is the (new) burner; E is the older DVD Drive.

To answer where the pins are: on the new one, it was already setup to be the master, so no change necessary. I reset the other one to be SL.

The older drive still isn't playing. The new burner is acknowledging cd's and playing them, so I'll call that a success. Not a huge deal if I can't get the other one up and running, as there is one drive now working.

Thanks for the input!

Noel