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Solved [Unable to connect to internet, use messenger or AVG, etc]

Discussion in 'Malware and Virus Removal Archive' started by TinyTuba822, 2008/07/25.

Page 3 of 6
  1. 2008/08/04
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Windows IP Configuration

    1.0.0.127.in-addr.arpa

    ----------------------------------------
    Record Name . . . . . : 1.0.0.127.in-addr.arpa.
    Record Type . . . . . : 12
    Time To Live . . . . : 598810
    Data Length . . . . . : 4
    Section . . . . . . . : Answer
    PTR Record . . . . . : localhost




    localhost

    ----------------------------------------
    Record Name . . . . . : localhost
    Record Type . . . . . : 1
    Time To Live . . . . : 598810
    Data Length . . . . . : 4
    Section . . . . . . . : Answer
    A (Host) Record . . . : 127.0.0.1
     
    TinyTuba822,
    #41
  2. 2008/08/04
    noahdfear

    noahdfear Inactive

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    Now, click Start>Run and type in each of the following, then hit Enter.

    http://www.google.com
    http://www.windowsbbs.com

    Regardless of whether the page loads or not, run these commands again and report the results.

    ipconfig /displaydns>dns.txt
    start notepad dns.txt
     
    noahdfear,
    #42


  3. to hide this advert.

  4. 2008/08/05
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Windows IP Configuration



    1.0.0.127.in-addr.arpa

    ----------------------------------------

    Record Name . . . . . : 1.0.0.127.in-addr.arpa.

    Record Type . . . . . : 12

    Time To Live . . . . : 604544

    Data Length . . . . . : 4

    Section . . . . . . . : Answer

    PTR Record . . . . . : localhost





    localhost

    ----------------------------------------

    Record Name . . . . . : localhost

    Record Type . . . . . : 1

    Time To Live . . . . : 604544

    Data Length . . . . . : 4

    Section . . . . . . . : Answer

    A (Host) Record . . . : 127.0.0.1
     
    TinyTuba822,
    #43
  5. 2008/08/05
    noahdfear

    noahdfear Inactive

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    Click Start>Run and type the following command, then hit Enter.

    sc stop dnscache


    Please download HostsFileReader.zip by Option^Explicit, saving it to the desktop.
    • Extract HostsFileReader.zip
    • Double click on HostsFileReader.exe
    • Click on Scan for Hosts
    • If any Hosts files other than the default Hosts file are found (located at C:\Windows\system32\drivers\etc\Hosts), select it in the list then click Use Notepad
    • Post the contents of that file(s) here
    • If only the default Hosts file is found, click Reset Default
    • Close the program when complete


    If you Reset Default, click Start>Run and type the following command, then hit Enter.

    sc start dnscache

    Test your internet connection now.


    You never did say ... when using the IP address to load Google, are you able to navigate to any other pages (do a search and try going to any link)?
     
    noahdfear,
    #44
  6. 2008/08/05
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    It didn't find any. When I used the ip address, I did try to search and I couldn't.
    I still have no internet other than using an ip address.
     
    TinyTuba822,
    #45
  7. 2008/08/05
    noahdfear

    noahdfear Inactive

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    It didn't find any ... as in none at all? Did you click Reset Default anyway? You should have. If using default doesn't help (might need a restart), lets give another Winsock utility a shot. It's frankly the best one I've found, but the download link I had was no longer good and I'd been unable to find it, until tonight. :)

    Download WinsockFixWinAll from Digital Minds International. Scroll down to Utilities where you will find;

    Double click WinsockFixWinALL.exe to run it, then click Repair Winsock.
    When finished it will open a log after you've clicked OK to the reboot reminder prompt.
    Close the log, exit the utility then reboot.
     
    noahdfear,
    #46
  8. 2008/08/05
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Well, it found the default one you werent looking for, ,and I did restore defaults anyway.

    heres the log text.
    reset SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{6CB1BA84-C586-4481-AE8D-E9E6960A7F6C}\NameServerList
    old REG_MULTI_SZ =
    <empty>

    added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{6CB1BA84-C586-4481-AE8D-E9E6960A7F6C}\NetbiosOptions
    deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableProxy
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6CB1BA84-C586-4481-AE8D-E9E6960A7F6C}\NameServer
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D56DA9D9-46FF-45A2-8A0F-D2D44C423BCC}\IpAutoconfigurationAddress
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D56DA9D9-46FF-45A2-8A0F-D2D44C423BCC}\IpAutoconfigurationMask
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D56DA9D9-46FF-45A2-8A0F-D2D44C423BCC}\IpAutoconfigurationSeed
    <completed>
     
    TinyTuba822,
    #47
  9. 2008/08/05
    noahdfear

    noahdfear Inactive

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    And after reboot, a working connection?? (please say yes :p )
     
    noahdfear,
    #48
  10. 2008/08/06
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Sadly, no. :( It's looking like I am going to eventually have to reinstall the wireless card.
     
    TinyTuba822,
    #49
  11. 2008/08/07
    noahdfear

    noahdfear Inactive

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    Well, there's certainly no harm in trying that. In the meantime, I'll continue trying to find something else to try ..... I've exhausted my own knowledge base of what generally fixes this sort of problem. :confused:
     
    noahdfear,
    #50
  12. 2008/08/08
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Dave, I really don't know what to do now. I uninstalled the wireless card, rebooted. The I installed it, and it tells me its connected to the router no problem. But still no internet.
     
    TinyTuba822,
    #51
  13. 2008/08/08
    noahdfear

    noahdfear Inactive

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    I'm still looking too. Lets see if anything changed at all. Run the ipconfig /all command again and post the results. Then, nslookup too.
     
    noahdfear,
    #52
  14. 2008/08/10
    noahdfear

    noahdfear Inactive

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    Run the following command from a command window.

    netsh int ip reset c:\resetlog.txt

    I need to see the contents of C:\resetlog.txt

    Reboot and see if you can connect.
     
    noahdfear,
    #53
  15. 2008/08/11
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : TINY
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes



    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NETGEAR WG311v3 802.11g Wireless PCI Adapter
    Physical Address. . . . . . . . . : 00-1B-2F-C6-D7-35
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    Lease Obtained. . . . . . . . . . : Monday, August 11, 2008 10:46:21
    Lease Expires . . . . . . . . . . : Tuesday, August 12, 2008 10:46:21



    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100+ Management Adapter
    Physical Address. . . . . . . . . : 00-90-27-59-A8-68



    nslookup said default server : resolver1.opendns.com
    208.67.222.222


    resetlog.txt contents

    reset SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{6CB1BA84-C586-4481-AE8D-E9E6960A7F6C}\NameServerList
    old REG_MULTI_SZ =
    <empty>

    added SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{6CB1BA84-C586-4481-AE8D-E9E6960A7F6C}\NetbiosOptions
    deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableProxy
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6CB1BA84-C586-4481-AE8D-E9E6960A7F6C}\NameServer
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D56DA9D9-46FF-45A2-8A0F-D2D44C423BCC}\IpAutoconfigurationAddress
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D56DA9D9-46FF-45A2-8A0F-D2D44C423BCC}\IpAutoconfigurationMask
    deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{D56DA9D9-46FF-45A2-8A0F-D2D44C423BCC}\IpAutoconfigurationSeed
    <completed>



    Internet connection: No.
     
    TinyTuba822,
    #54
  16. 2008/08/11
    noahdfear

    noahdfear Inactive

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    Well, it appears progress has been made.

    Please repeat the steps in this post.


    I've never heard of it happening, but there's a chance AVG Site Blocking might have a role here. Look through AVG's options and see if you can disable that, and anything else that appears it might affect internet connectivity. Reboot and see what you've got.
     
    noahdfear,
    #55
  17. 2008/08/11
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Windows IP Configuration

    1.0.0.127.in-addr.arpa
    ----------------------------------------
    Record Name . . . . . : 1.0.0.127.in-addr.arpa.
    Record Type . . . . . : 12
    Time To Live . . . . : 567150
    Data Length . . . . . : 4
    Section . . . . . . . : Answer
    PTR Record . . . . . : localhost

    localhost
    ---------------------------------------
    Record Name . . . . . : localhost
    Record Type . . . . . : 1
    Time To Live . . . . : 567150
    Data Length . . . . . : 4
    Section . . . . . . . : Answer
    A (Host) Record . . . : 127.0.0.1



    I didn't see site blocking anywhere in AVG. Maybe I'm just unfamiliar with it?
     
    TinyTuba822,
    #56
  18. 2008/08/11
    noahdfear

    noahdfear Inactive

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    I'll see what I can dig up RE: AVG.

    Run the HostsFileReader again.
    In the lower window, it should list C:\Windows\system32\drivers\etc\Hosts
    Click to select it, then click Use Notepad
    Under the 127.0.0.1 localhost entry, add the following, making sure to leave 1 space between the numbers and the www.

    64.233.187.99 www.google.com
    207.68.172.246 www.msn.com

    Close it and save the changes.
    Now click Start>Run and type http://www.google.com and hit Enter.
    Repeat with http://www.msn.com

    Let me know the results.
     
    noahdfear,
    #57
  19. 2008/08/12
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    Google had no problem loading when I did that. MSN however had no such luck.
     
    TinyTuba822,
    #58
  20. 2008/08/12
    noahdfear

    noahdfear Inactive

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    If you paste the IP 207.68.172.246 into the address bar and hit enter, does the msn homepage load?

    I was searching around a bit on AVG and have seen other reports of problems with internet connectivity where it was installed.
    Is the installation on that computer the free version?
    If purchased, is the license key saved to text somewhere?
    Do you have the installation file?

    It might be worth a shot to uninstall AVG and see if things work properly again, after a reboot of course.

    If you don't want to try that just yet, give me specifics about the installation;

    Pro or Free
    Antivirus only or Internet Security Suite with Firewall
    etc
     
    noahdfear,
    #59
  21. 2008/08/13
    TinyTuba822

    TinyTuba822 Inactive Thread Starter

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    No, that IP address didn't want to load either when I did that. I uninstalled AVG 8.0. Google now comes up when I open the browser, but nothing else does. But I ran the hosts file reader and this came up:
    C:\I386\HOSTS


    AVG 8.0 was the free version. I was thinking about replacing it with something else due to all of the problems I've heard about it.
     
    TinyTuba822,
    #60
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