norton antivirus found infostealer.gampass and cannot remove

hey man i know you must really be getting anoyd now but it wont let me delete it again i really feel like throwin my laptop on the floor now it must be as frustrating for you as it is for me sorry for the hassle...

 

Hi
OK

Are you log in as administrator?

Make sure Internet Explorer is closed. Click
start and type Windows Explorer, then right click the start menu entry and choose 'run as administrator'. Go to the download folder using Windows Explorer and try deleting the file.
C:\Windows\Download Program Files\CKAVWebScan
Let me know if that worked.

Thanks
Geri

 

tried it same problem only properties im 100% possotive this user is admin because the other acount on this is just for browsing which i normaly use this is wat i use to install programs etc so yh im positive the manage adons worked once i delted but then wen i tried to use the scan i got the scan xpired message again and now i cannot delete again im really confused now

 

Hi
OK it looks like Panda now supports Vista. So lets give it a try.

Please go HERE to run Panda's ActiveScan

• Once you are on the Panda site click the Scan your PC button
• A new window will open...click the Check Now button
• Enter your Country
• Enter your State/Province
• Enter your e-mail address and click send
• Select either Home User or Company
• Click the big Scan Now button
• If it wants to install an ActiveX component allow it
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
• When download is complete, click on My Computer to start the scan
• When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report

Thanks
Geri

 

hey i tired panda several times now but it always seeems to freeze on 88% last night i left it on all night woke up this morning and was still on 88% is there any other way to do this?

 

Hi ajmal786

OK I'm going to take a guess that Norton is finding it in you System Restore.

Please do this.

Click Start>Run in the run box copy and paste or type ComboFix /u then hit Enter to uninstall ComboFix and remove the files/folders it created. This action will also reset the System Restore points, removing the infected files there as well.

After doing this let me know if Norton still gives you the warning.

Thanks
Geri

 

how do u get the run thing up on vista sorry im new to it XD

 

Hi
Oh Yeah, Vista. I don't have it.

Click Start and copy this in the Search box ComboFix /u click OK or search??

Geri

 

Hi
If you would like to have that back you can do this...

Right-click the Start menu -> Properties -> Customize under the first "Start Menu" option -> Scroll down near the bottom of the list and check "Run Command ".

Geri

 

i have done that and virus still there anything else i can do

 

Hi
OK is that what Norton is telling you?
infostealer.gampass

Type that into the seach box and see if any file paths come up.

Thanks
Geri

 

tried serch found nothing

 

Hi
OK, can you tell me what Norton says exactly in the warning.

You can not get to Nortons quarantine folder?

Geri

 

well it seems that the virus is in the norton folder itself but when i went in the folder itself i couldnt find anything

and nortan is saying installer.gampass found norton 360 needs your help to remove one or more threats

mayb i shud do anothe HJT scan? so u can see where it is exacly??

 

Hi
Is there anything listed in the quarantine folder? If there is, delete everything that is in the folder.

HJT won't show me the quarantine folder of Nortons.

Geri

 

i just realized the infostealer.gampass in the folder was old the current one when i go on details its saying restricted item (permission required) sorry for the mix up

 

Hi
OK, no problem.
So, were you able to delete it? so you don't get the warning any longer?

If not I found a scanner that should get rid of it.

Let me know.

Geri

 

no it wont let me delete says its restricted

 

Hi ajmal786
OK, lets try this.


Please follow the instructions below to download and run the Norton Scanner, which should remove the Quarantined files. Make sure that no other applications are open after you download the file.

1. Create a new folder on your desktop and name it "Norton Scanner. "
I believe you can right click on your desk top and select New then Folder, if vista does it the same?

2. Using Internet Explorer, click on the link below to access the Norton Scanner. Choose "Save File" and save it to the Norton scanner folder on your Desktop.

Norton Scanner

3. Double-click on the "Norton Security Scan" file and save the extracted files to the folder you created on your desktop.

4. When all of the files have be decompressed, double-click on the file "NSS" to launch the Norton Security Scanner.

5. Read and accept the License agreement.

6. Choose "Full System Scan" and then select "Start Scan." The scanner will then download the updated definition files and will scan all of the files on your computer. Please NOTE, depending on how many files are on your system, the scan may take a while. When the scan is complete, click on the "Action Required" tab and follow the instructions.

Let me know if that works.

Geri

 

hey the scan found the virus twice and here is the location of the 1st instance

C:\Users\New User\Downloads\NORTON.360.EDGEISO.rar

and the 2nd 1 was found here

C:\Users\New User\Downloads\NORTON.360.EDGEISO.rar

lol seems both are the same but yes this is what was returned the scan was unable to fix it tho i would delete the file just i dont know if i need it let me no thanks