System Restore Mishap

My neighbor was doing a System Restore and during the operation he somehow interrupted it. Said he had to fill in some data??

Now he has lost programs and data. lost his dual monitor capability,even lost a file from Outlook Express which I found with a undelete program. After I restored it to OE the program ran, but from the beginning, wanted us to set up from scratch.

The restore points only go back to where the problem occured

Tried from Safe Mode but same result.

Any thoughts or has anyone else ran into this?

 

Thanks, thats pretty much what I thought also

 

Could you try an earlier restore point ? May or may not work.

 

Thanks, but he also lost all restore points previous to the mishap.