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IE keeps crashing

Discussion in 'Internet Explorer & Microsoft Edge' started by CookinMom, 2008/07/13.

  1. 2008/07/13
    CookinMom

    CookinMom Inactive Thread Starter

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    When I go to particular sites, I get "IE encountered a problem with an add-on and needs to close. The following add-on was running when this problem occurred: Flash9f.ocx ".

    Anyone know why this is happening and how to fix? Thanks a million!!
     
    CookinMom,
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  2. 2008/07/13
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2008/07/13
    CookinMom

    CookinMom Inactive Thread Starter

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    Thanks PeteC. I uninstalled AdobeFlash and then reinstalled it. It is still giving me the same problem. Anything else I should try?
     
    CookinMom,
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  5. 2008/07/14
    PeteC

    PeteC SuperGeek Staff

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    IE 6 or IE 7?
     
    PeteC,
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  6. 2008/07/14
    CookinMom

    CookinMom Inactive Thread Starter

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    IE 7. Which I have been using for a while without a problem, until now.
     
    CookinMom,
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  7. 2008/07/14
    PeteC

    PeteC SuperGeek Staff

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    Ok - in IE 7 go to Tools > Manage Add-ons > Enable/Disable Add-ons and disable all Add-ons.

    Go to one of the problematic sites and test.

    Re-enable the add-ons one by one, testing each time and see if a particular Add-on is causing the problem.

    Feel free to post one or two of the troublesome URL's if you like.
     
    PeteC,
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  8. 2008/07/14
    CookinMom

    CookinMom Inactive Thread Starter

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    This is soooo frustrating. Here is what I have done so far:
    uninstalled Flash and then reinstalled. - same problem

    Then
    disabled all add-ons except Flash - same problem

    Then
    Updated IE7 and then uninstalled/reinstalled Flash.
    Disabled all add-ons except Flash - same problem.

    What I have noticed is the error does not occur when I reach a site, it usually occurs when I have logged into the site and am navigating around the site.

    Any more ideas that I should try? Thanks for all of your help.
     
    CookinMom,
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  9. 2008/07/14
    PeteC

    PeteC SuperGeek Staff

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    If you disable Flash, apart from the possible loss of functionality does IE still crash?

    Is this a recent problem? Can you tie it down to any software you loaded or updated - IE 6 > 7 for example?
     
    PeteC,
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  10. 2008/07/14
    CookinMom

    CookinMom Inactive Thread Starter

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    One particular site works fine if I disable Flash. With it enabled, it would crash at the log in screen. Another site won't even give me the log in screen without Flash being enabled so I can't check it.

    This is a recent problem. I haven't loaded any new software. Just automatic updates but I have no idea what they are.

    I did have some problems with Video Wave where I had to remove IE7 and then reinstall it when I was finished with the Video Wave project. The Video Wave site said there was a conflict with IE7 and to remove it and reinstall later. The problem did not exist before I removed IE7 and while I was using IE6. Seems like it started when I reinstalled IE7.

    I will try uninstalling IE7 and see what happens.
     
    CookinMom,
    #9
  11. 2008/07/14
    CookinMom

    CookinMom Inactive Thread Starter

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    Oh well, that did not work. I uninstalled IE7 and enabled all the add-ons. It crashed with the same error message.
     
    CookinMom,
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  12. 2008/07/15
    PeteC

    PeteC SuperGeek Staff

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    Seems to me that VideoWave caused some problems and may still be the source of the current problem. Can you uninstall it and test?

    Failing that does IE 6 still work OK - you will need to uninstall 7 again.
     
    PeteC,
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  13. 2008/07/15
    CookinMom

    CookinMom Inactive Thread Starter

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    This is what I have done.

    Remove Video Wave & IE7 - It crashed

    Remove Flash
    Restart
    Reinstall Flash
    Restart
    Crashed with same error message.

    I can't think of anything else to try.
     
    CookinMom,
    #12

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