GPF when starting Excel

Hi,

I am getting a General Protection Fault when starting Excel. I am using Windows 98 and MS Office 2002.

Any help will be appreciated.

Thanks.

Narob

 

Hi Narob
Welcome to the boards! Would it be possible to give us the complete error message please?

Daizy

 

Hello Daizy,

Sorry for the omission. Please, find below the error:


EXCEL caused a general protection fault
in module USER.EXE de 0003:00003d32.
Records:
EAX=00022a60 CS=175f EIP=00003d32 EFLGS=00000246
EBX=176f2a60 SS=235f ESP=00008968 EBP=00628972
ECX=00015c7d DS=1667 ESI=00000014 FS=1d37
EDX=0001175f ES=0657 EDI=00024c78 GS=2ff7
Bytes en CS:EIP:
,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x ,02x
Volcado de pila:
,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x ,08x



Thanks.

narob

 

narob - a good general troubleshooting article for Excel is XL: How to Troubleshoot Startup Problems in Microsoft Excel - Q280504.

And Here is details on the latest Office Service Pack with a link to download it. Good idea if you don't already have it installed and may well fix your problem.

Sorry I can't help with your specific error. GPFs are always tough to track down as are errors involving user.exe. Also, the error may be associated with the spanish language version you are running which I know nothing about.

 

Office has a "detect and repair" feature located in help. It takes a while and you need the original installation disk. Just open one of the programs that works, click on help and you will see detect and repair. Or you can insert the installation disk and it should give you the option to detect and repair. Post back good or bad.

 

Thanks for your suggestion aleekat.

I have tried it and the problem is still there.

The only thing is that now I can open excel in a safe mode (excel.exe /s) and at least I can work with it.

I will install the new Office upgrade and see if that solves all the problem.

Many thanks for all your help.

narob.