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unable to change print preferences (excel) err:0x4f65e8ba

Discussion in 'Other PC Software' started by auspace, 2008/06/24.

  1. 2008/06/24
    auspace

    auspace Inactive Thread Starter

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    Prevention error Function Address 0x4f65e8ba, exception code 0xc0000005​

    This is the error that is being recieved when trying to change print preferences when printing in Excel through file> print.

    reinstalling printers doesn't seem to have any effect.

    i would be grateful if anyone could point me to the right resource to fix this thanks.
     
    auspace,
    #1
  2. 2008/06/24
    PeteC

    PeteC SuperGeek Staff

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    auspace - Welcome to the Board :)

    Really would be helpful to know your OS - XP, Vista ?? and the version of Office - 2000, 3, 7 ??

    Anyway if you have not already done so repair Excel - Help > Detect & Repair.

    I guess you have all the Office Service packs installed?
     
    PeteC,
    #2


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  4. 2008/06/24
    auspace

    auspace Inactive Thread Starter

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    yea sure, sorry about that:

    machine is XP, you are correct it is office 2003. will try detect and repair foolishly not something i'd tried yet.
    you mentioned service packs and updates - is this a known bug? i couldn't find anything illuminiating through the searches that i made.
    thanks for your attention.
     
    auspace,
    #3
  5. 2008/06/24
    PeteC

    PeteC SuperGeek Staff

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    Not a known bug AFAIK, but always good to have the latest Service packs as these cover a host of security issues.

    If you log onto Microsoft Update as opposed to Windows Update you should be offered patches, etc relevant to Office 2003 as well as XP.
     
    PeteC,
    #4
  6. 2008/06/25
    auspace

    auspace Inactive Thread Starter

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    installed sp3 but still same issue:
    function address 0x4f65e8ba casued a protection fault. (exception code 0x0000005)
    Some or all property page(s) may not be displayed.

    any thoughts would be greatly appreciated
     
    auspace,
    #5
  7. 2008/06/25
    PeteC

    PeteC SuperGeek Staff

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    Have you tried the repair I suggested?
     
    PeteC,
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