add/remove programs fails I get run dll as an app error

I am trying to fix this computer. I am trying to uninstall some programs. I go to control panel and click add/remove programs. I get a run dll as an app error. I read a similar thread from a couple of years ago, but it seemed incomplete and was closed. I get the same error when I go to start:run appwiz.cpl. I have run malware scans til I am about to pull my hair out. (they take so long) Trendmicro online scan found a couple of grayware and cleaned them. I do not remember what they were.

I have tried sfc /scannow. It replaced a couple files I think. It asked for the windows disk, anyway. I have tried expanding the appwiz.cpl from the command prompt and windows cd. I have run the regsvr32.dll, mshtml.dll regsvr32 shdocvw.dll -I regsvr32 shell32.dll -I. The last two work fine. I get an error message on the mshtml.dll. It says the dll was loaded but the entrypoint could not be found.

I am running xp sp3 on this computer.

Please help. Thanks in advance.

 

Hi, MrKez. Welcome to Windows BBS.

You can check your Event Viewer log to see what changes may have been made by SFC.

To see any changes that may have been made by SFC after it completes:

• Click Start > Run...
• Type [FONT= "Courier New"][SIZE= "3"]eventvwr.msc[/SIZE][/FONT] in the "Open:" field.
• Click the OK button.
• Click the "System" item on the left side of the "Event Viewer" window.

Any changes made by SFC will be displayed (in reverse order) as "Windows File Protection" events between Event ID 64016 (Windows File Protection started) and 64017 (Windows File Protection completed).

Double-click on an event (or right-click on the event and select "Properties ") to view details about the event. You can use the up/down arrow buttons on the right side of the event's "Properties" window to view details about adjacent events without having to close the event's "Properties" window.

If you want to copy event details to your clipboard (for pasting into Notepad or a forum message, for example), use the button immediately below the up/down arrow buttons in the event's "Properties" window.

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Perhaps Event Viewer will also shed more light on the mshtml.dll error.

Instructions About How to Access and Use "Event Viewer ":

• Expand "Event Viewer" and then select "Application ", "Security ", and "System" to view the logs.
• Look for "error" events that occurred around the time your problem occurred. These events will be displayed as icons with either a white X on red background or a black exclamation point on yellow background. In the security section of Event Viewer, events of possible concern are ones that display a padlock icon instead of a key icon.
• Double-click on an individual event to open the "Event Properties" window which shows details about the event.
  • You can use the up/down arrow buttons in the "Event Properties" window to move your focus to other events in the list.
  • Use the button below the up/down arrows to copy the details for an event to your clipboard for pasting elsewhere.
  • Click on the "http://go.microsoft.com/fwlink/events.asp" link in the "Event Properties" window to view more information from Microsoft about the event.

 

I tried to view the event log and I get the interface is unknown error. I checked and the eventlog service is on automatic (was manual). I started it and it said that it started and then stopped since there was nothing for it to do.

thanks

 

I suggest you download the free "REVO UNINSTALLER" It does a much more complete job than the MSFT XP Add/Remove. Very simple to use.