Windows won't start: Stop: 0x00000024 error

Error Message - Blue Screen
A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this STOP error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defrag mentation or backup facilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and then start your computer.

Technical Information

*** Stop: 0x00000024 ( 0x001902FE, 0xF89B16DC, oxF89B13D8, oxF817F81 )

*** ntfs.sys "“ address F8171F81 base at F8122000, DateStamp 41107 eea


I cant' get past the Blue screen to do any of the suggested things.

Computer was working OK before I downloaded 2 Codec Packages.

Can't access SAFE MODE

Can't use WINDOW disk repair

More Info - Another of the error messages I get is - Windows could not start because the following file is missing or corupt: < Windows root > \System 32\hal.dll. Please reinstall a copy of the above file.

I can't do this because noithing can be accessed.

Thanx
Darryl

Help pleze

 

Place your XP install CD in the drive bay and boot to it. Invoke the Recovery Console (press R when asked if you want to repair)and run chkdsk /f from the command line.

 

Sounds Great BUT...

I don't get a command line to access. Is there a 'F' key or some other majic sequencing I can press at an appropriate time to engage access to something else??

Thanks

Darryl

 

Darryl, You will have to enter Setup at boot time and change the boot sequence so that the CD-ROM drive is the first one listed. To enter Setup, you will need to press the proper key at first boot screen. That key varies by manufacturer and if not shown on screen, will be listed in the documentation that came with your computer. The common ones are the F1 key and the Delete key.

After you get that changed, save the change and reboot with the XP install CD in the drive bay. You will then get a message on screen asking you to press any key to boot from the CD. Press a key and allow it to load the necessary files. When asked, press the "R" key to repair a Windows system. Then press the correct number key that represents your system. That will be #1 if you only have one system installed of course. Then when asked for the Administrators Password, just leave it blank and press enter.

That will get you a C:\Windows prompt at the command line. Type chkdsk /r and press enter. It will take several minutes for the disk check to complete so be patient. When it finishes, remove the CD from the drive bay and type exit and press enter. Hopefully the system will reboot to Windows normally.

If you still have the problem after doing the above, you will likely have to perform a Repair Install to fix the system. Report back your progress and we'll take it from there.

 

After pressing the R key

Thanks

 

Darryl, that's disappointing.

Absent any meaningful error message from the blue screen, we have little to go on. Your problem may well be hardware failure.

Try to determine if the BSOD comes as a result of a specific act on your part or is it the function of run time only. That could help define the type of failure.

Other things that are normally recommended to try:

Unplug all unnecessary peripherals such as printers, scanners, cameras, and what have you. Leave only the keyboard and mouse.

Remove the side cover and verify that all the fans are running and that there is not an over amount of dust/lint restricting air flow to the processor or power supply.

Verify that all connectors are seated properly. Unpluging and reseating is good practice if they are easily accessible. Reseating the memory is sometimes the answer.

Check for any bulging tops on the capacitors on the MOBO.

Check the memory with one of the free boot floppy or CD programs that are available.

Get the manufacturers free diagnostics software from their download site and run a full non-destructive test on your hard drive.

If all that fails and you have valuable personal data to save, try booting to a BartPE or live Ubuntu CD and copying the data to a flash drive or floppies. Hopefully the hardware will permit that, but perhaps not. You could also place the drive in another computer and attempt the data recovery. That would also help determine if the drive is healthy.

Try some of those things and hopefully you can report back your success.