audio won't work

I have a Asus P5ND2 SLI Deluxe motherboard that I have not been able to get the audio to work. I loaded windows xp and at that time I did not have the drivers for the motherboard and thought that windows would play the audio till I could get the audio drivers downloaded from Asus. After I downloaded the driver I could not get the audio to work and even bought the driver disk of the motherboard and still can't get the audio to work after I loaded the driver.
Could someone advise me as to what I need to do to get the audio to work. Maybe someone has the same board and can tell me how to do this?

 

Did you install all the other drivers from the CD? You may need a good set of chipset drivers installed.

Since you have the correct drivers, you should uninstall the current drivers. Go to Device Manager and open the heading for Sound, video and game controllers. right-click on any audio devices (except audio codecs) and select Uninstall.

If you find that, upon rebooting, the correct drivers are not installed automatically, you can click Cancel in the Add New Hardware wizard and try the driver installation program from the CD again, or use the selection "...I will install them from a list" selection and let the wizard search the CD for the drivers. In the Add New Hardware wizard you can go to the list of drivers and you will see a "Have disk..." button, use that to direct the wizard to the appropriate folder on the CD.

I looked up the specifications:
http://www.asus.com/products.aspx?modelmenu=2&model=485&l1=3&l2=11&l3=227&l4=0

They will be the drivers you need to install. [BTW, make a note of those specifications for future reference.] I expect they are Realtek's standard (AC 97) drivers, unless AC 97 have been superseded. If you would like to find out more, search around the Realtek website, although I would expect that you just want your audio to work ...mmm, check the FAQs at the Realtek website.

Matt
Edit: I am expecting that there is not a setting set to Mute somewhere.

 

Did you enable the audio in the BIOS.

 

I looked in the bios several times and could not find any place to enable the audio. I purchased this board used and it may not have the right bios. I do not know much about bios and would appreciate any help that you can give me. The bios that is on there now is Asus P5ND2-SLI ACPI Bios Rev 0304 and the release date is 10-7-2005. I tried to get the bios to update using the bios update feature that Asus has on their web site. Thanks for any help that you can give me.

 

hi kmdala, I would not try to update the BIOS unless you know what you are doing too risky. In your BIOS you should have something like:
I/O Device Configuration where there should be a option for "Onboard AC97 Audio Controller" or something like it whatever your Onboard Audio is.(Realtek)
It is simply a switch from or to Onboard Audio or to Sound card.
If you don't have a Motherboard Manual download it from ASUS and look trough it.
Your Audio Drivers are here as well for you to download.

http://support.asus.com/faq/faq.aspx?SLanguage=en-us

cheers
hawk22

 

From reading around a bit, I also think you should indeed go for the AC97 driver. Direct downloadlink from the (horribly slow) Realtek FTP below:


Realtek AC'97 A4.04 voor Windows 98/98SE/Me/2000/XP/2003 (exe)

ftp://209.216.61.149/pc/audio/WDM_A404.exe

I wouldn't go for the drivers from the Asus-page to be honest, they're all marked as Beta, though that's a personal choice.

Does the audio show in the devicemanager at all right now? Or any unknown or not propperly installed items in there? If so, please provide the hardware or device instance ID's of those, which you can find on the details tab of the properties of the devices in the devicemanager.
Is there an error when trying to play sound? Also, since you bought the board used, there is always the possibility that the audio is not working because of technical failure.. Has the audio ever worked for you at all, or have you been able to confirm that it worked before purchase?

 

If you go to Start -> Run and enter dxdiag, you will find some information about the audio and drivers.

Before installing any new drivers, go to Control Panel -> Add or Remove Programs and uninstall the listing for Realtek. Check for any other types of audio device (maybe Ipod or Walkman software), uninstall those until you get the audio working.

A BIOS update is highly unlikely to help. I suggest you leave it as a last resort. I don't know of BIOS upgrades "making audio work ", they usually only cover minor bugs or add enhancements. Check whether the audio controller is disabled, otherwise I would expect the problem is in the drivers or software. If something goes wrong with a BIOS upgrade you may end up with more than non-working audio.

Matt

 

I went back to the bios and the audio was turned on. I bought this board used and have never been able to get the audio to work. But the computer does not show any problems and no problems when you look in the system devices.
I will try to go to the start then run and dxdiag and see if I can figure out what is wrong. I am thinking that the audio feature will not work for some reason, just like some computer, just quits.

 

kmdala, you can always try and install a sound card if the onboard is not working you can get them very cheap and they do a good job.
Even borrow one just to try out.

 

kmdala

Reading through this thread, no where do I see if you verified working speakers .... yes I know a long shot, but does have to be verified. Possible plug(s) jacks on cable ends decided to fail, wire broke internal in plug or in line. I assume these are external speakers and generally require 110 volt wall power, another possible fault/failure area. Hook these speakers to another computer to test for working speakers. Another way to test if onboard sound is working is run a audio cable (a known / good working cable) from mobo audio jack directly to monitor audio jack ... if you have built in speakers. Most flat panels do .. but are generally one notch above a string and two tin cans for quality. But for now we are just trouble shooting.

 

kmdala:

I could be dead wrong on this but I think your problem could be quite simple. Since you purchased this used, my guess is that the previous owner made use of the front panel audio connectors. When they pulled the board to sell it, they also had to pull the case connectors for the front panel audio. Unless they then replaced the original jumpers and replaced them correctly, the board will not give you any sound.

Refer to your manual and re-jumper your front panel audio connectors. That should give you the elusive audio you are missing. My guess is that the jumpers are gone.

 

My speakers were working great on my old computer and I just disconnected them and put this computer where the old one was. Also I will check the front speaker connections, and double check all of the other features. The system feature in the device area show that everything is working right but won't play a sound. Hopefully I will get this right before long. I usually can figure out any problems but can't seem to find the solution for this one. Thanks for all of the help!!

 

You missed my point. Check the front audio jumpers on your motherboard. If they are set incorrectly or absent (as I suspect), you will not get any audio until you jumper them correctly.

 

kmdala, Rockster has a very good point here, to be able to check this out you will need the Motherboard Manual, if you didn't get one with the board you can download (print) one from the ASUS website that I had posted earlier.
I would still recommend to you to try out a PCI Sound-card.
You can buy a very basic Creative for $5 and this will get you going until you sort out the onboard audio.

 

Thanks for the great help! I checked the front audio jumpers and they do not have any jumpers on them and when I looked at the motherboard manual on line it did not show any. Do I have to attach the front audio port cables before the regular audio will work? Advise if you can help.

 

ALL OF YOU THAT HELPED ARE JUST GREAT!!!! It was the jumpers were not on the front audio outlet. I finally could see it on a picture from the Asus web site and they are now WORKING!!!! Thanks so much for all of your outstanding help. This WindowsBBS site is great also.

 

That's what we are here for. Glad to learn you can now go about shaking a tailfeather whenever you want.