CD-ROM causes Blue Screen of Death

I have an LG super-multi DVD/CD reader/writer, and I am running Windows XP Home Edition. I have been using this device with CDs for two or three years without any problems, but recently I started trying to burn videos, which I had transferred from VHS tape, onto DVDs. In order to transfer the videos from the tapes to the PC I used the Winfast VC100 U Video Editor with its associated Arcsoft ShowBiz DVD2 software.
There was no trouble transferring the video to a file on the hard disc, and the Winfast seemed to burn the file to a DVD without any problems, but the DVD so produced would not play on my free-standing DVD player, which put up the message "Incorrect formatâ€. It did play on the computer using Power DVD.
So I have, for the moment, given up on the video transfer, but unfortunately when I started trying to burn DVDs, the computer started crashing, with a BSOD, showing the error "Multiple IRP Repeat Requestsâ€, and the error number 00000044.
I looked at Device Manager, and saw the Arcsoft software had a yellow exclamation mark against it, so I uninstalled it, but that didn’t stop the crashes.
I now find that the PC crashes not only when I am using DVDs, but also with CDs. What usually happens is that whenever I put in a CD, it causes a crash. The system then recovers itself, and I can go on using the CD as usual. The PC always recovers, after doing a disc check, but sometimes the CD seems to take longer than usual to read or write, eg. backing up with Backup Plus on to a CD takes ages.
I should be very grateful for any help.

 

Thank you, PeteC. I have tried your first option, without success. I have a dump file, which seems rathe large; I'm not sure if you need all of it, but here it is anyway!

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805533a0
Debug session time: Mon Apr 21 10:52:20.156 2008 (GMT+1)
System Uptime: 0 days 0:03:41.734
Loading Kernel Symbols
...........................................................................................................................
Loading User Symbols

Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 44, {85bd94a8, d63, 0, 0}

*** ERROR: Module load completed but symbols could not be loaded for InCDfs.SYS




Probably caused by : InCDfs.SYS ( InCDfs+f538 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MULTIPLE_IRP_COMPLETE_REQUESTS (44)
A driver has requested that an IRP be completed (IoCompleteRequest()), but
the packet has already been completed. This is a tough bug to find because
the easiest case, a driver actually attempted to complete its own packet
twice, is generally not what happened. Rather, two separate drivers each
believe that they own the packet, and each attempts to complete it. The
first actually works, and the second fails. Tracking down which drivers
in the system actually did this is difficult, generally because the trails
of the first driver have been covered by the second. However, the driver
stack for the current request can be found by examining the DeviceObject
fields in each of the stack locations.
Arguments:
Arg1: 85bd94a8, Address of the IRP
Arg2: 00000d63
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------






IRP_ADDRESS: 85bd94a8

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x44

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 804f076f to 804f8aef

STACK_TEXT:
f7a0bc74 804f076f 00000044 85bd94a8 00000d63 nt!KeBugCheckEx+0x1b
f7a0bcac f5af7538 f5af3f9e 862376b0 85bd94a8 nt!IopfCompleteRequest+0x2c5
WARNING: Stack unwind information not available. Following frames may be wrong.
f7a0bd18 f5af5e3d 862376b0 85bd94a8 86237fd0 InCDfs+0xf538
f7a0bd74 80533fe6 862376b0 00000000 867c5b30 InCDfs+0xde3d
f7a0bdac 805c4cce 862376b0 00000000 00000000 nt!ExpWorkerThread+0x100
f7a0bddc 805411c2 80533ee6 00000000 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
InCDfs+f538
f5af7538 837c240400 cmp dword ptr [esp+4],0

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: InCDfs+f538

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: InCDfs

IMAGE_NAME: InCDfs.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 41d91f85

FAILURE_BUCKET_ID: 0x44_InCDfs+f538

BUCKET_ID: 0x44_InCDfs+f538

Followup: MachineOwner
---------

eax=ffdff13c ebx=00000d63 ecx=00000000 edx=00000010 esi=85bd94a8 edi=85bd96ec
eip=804f8aef esp=f7a0bc5c ebp=f7a0bc74 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
nt!KeBugCheckEx+0x1b:
804f8aef 5d pop ebp
ChildEBP RetAddr Args to Child
f7a0bc74 804f076f 00000044 85bd94a8 00000d63 nt!KeBugCheckEx+0x1b (FPO: [Non-Fpo])
f7a0bcac f5af7538 f5af3f9e 862376b0 85bd94a8 nt!IopfCompleteRequest+0x2c5 (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following frames may be wrong.
f7a0bd18 f5af5e3d 862376b0 85bd94a8 86237fd0 InCDfs+0xf538
f7a0bd74 80533fe6 862376b0 00000000 867c5b30 InCDfs+0xde3d
f7a0bdac 805c4cce 862376b0 00000000 00000000 nt!ExpWorkerThread+0x100 (FPO: [Non-Fpo])
f7a0bddc 805411c2 80533ee6 00000000 00000000 nt!PspSystemThreadStartup+0x34 (FPO: [Non-Fpo])
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
start end module name
804d7000 806cd580 nt ntkrnlpa.exe Wed Feb 28 08:38:52 2007 (45E53F9C)
806ce000 806ee380 hal halaacpi.dll Wed Aug 04 06:59:05 2004 (41107B29)
bf800000 bf9c2800 win32k win32k.sys Wed Mar 19 09:46:46 2008 (47E0E106)
bf9c3000 bf9d4580 dxg dxg.sys Wed Aug 04 07:00:51 2004 (41107B93)
bf9d5000 bfd66180 nv4_disp nv4_disp.dll Tue Jul 13 01:23:35 2004 (40F32B87)
bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 08:56:56 2004 (411096C8)
f11a6000 f11e6280 HTTP HTTP.sys Fri Mar 17 00:33:09 2006 (441A03C5)
f1364000 f1372080 redbook redbook.sys Wed Aug 04 06:59:34 2004 (41107B46)
f13b4000 f13be380 imapi imapi.sys Wed Aug 04 07:00:12 2004 (41107B6C)
f231d000 f236e480 srv srv.sys Mon Aug 14 11:34:39 2006 (44E051BF)
f2f5f000 f2f8ad80 mrxdav mrxdav.sys Tue Dec 18 09:51:33 2007 (47679825)
f30f5000 f3109400 wdmaud wdmaud.sys Wed Jun 14 10:00:44 2006 (448FD03C)
f315a000 f3168d80 sysaudio sysaudio.sys Wed Aug 04 07:15:54 2004 (41107F1A)
f3b9a000 f3b9d280 ndisuio ndisuio.sys Wed Aug 04 07:03:10 2004 (41107C1E)
f5813000 f5825880 dump_viasraid dump_viasraid.sys Wed Jun 11 09:00:34 2003 (3EE6E1A2)
f5826000 f58eea60 avg7core avg7core.sys Wed Oct 10 17:23:39 2007 (470CFC8B)
f5917000 f5985a00 mrxsmb mrxsmb.sys Fri May 05 10:41:42 2006 (445B1DD6)
f5986000 f59b0a00 rdbss rdbss.sys Fri May 05 10:47:55 2006 (445B1F4B)
f59b1000 f59d2d00 afd afd.sys Wed Aug 04 07:14:13 2004 (41107EB5)
f59d3000 f5a320e0 vsdatant vsdatant.sys Fri Mar 14 05:43:30 2008 (47DA1082)
f5a33000 f5a53f00 ipnat ipnat.sys Wed Sep 29 23:28:36 2004 (415B3714)
f5a54000 f5a7bc00 netbt netbt.sys Wed Aug 04 07:14:36 2004 (41107ECC)
f5a7c000 f5ad4180 tcpip tcpip.sys Tue Oct 30 16:53:29 2007 (47276189)
f5ad5000 f5ae7400 ipsec ipsec.sys Wed Aug 04 07:14:27 2004 (41107EC3)
f5ae8000 f5b00480 InCDfs InCDfs.SYS Mon Jan 03 10:33:41 2005 (41D91F85)
f5b49000 f5b6c000 klif klif.sys Tue May 15 09:40:47 2007 (4649720F)
f5c30000 f5c33780 dump_diskdump dump_diskdump.sys Wed Aug 04 06:59:51 2004 (41107B57)
f6d34000 f6d67200 update update.sys Wed Aug 04 06:58:32 2004 (41107B08)
f6d68000 f6d78e00 psched psched.sys Wed Aug 04 07:04:16 2004 (41107C60)
f6d79000 f6d8f680 ndiswan ndiswan.sys Wed Aug 04 07:14:30 2004 (41107EC6)
f6d90000 f6da3900 parport parport.sys Wed Aug 04 06:59:04 2004 (41107B28)
f6da4000 f6dc6680 ks ks.sys Wed Aug 04 07:15:20 2004 (41107EF8)
f6dc7000 f6dea980 portcls portcls.sys Wed Aug 04 07:15:47 2004 (41107F13)
f6deb000 f7017580 ALCXWDM ALCXWDM.SYS Tue Sep 21 12:53:11 2004 (41501627)
f7018000 f703ae80 USBPORT USBPORT.SYS Wed Aug 04 07:08:34 2004 (41107D62)
f703f000 f7041280 rasacd rasacd.sys Fri Aug 17 21:55:39 2001 (3B7D84CB)
f7047000 f7049200 InCDrec InCDrec.SYS Mon Jan 03 10:33:46 2005 (41D91F8A)
f705f000 f7061900 Dxapi Dxapi.sys Fri Aug 17 21:53:19 2001 (3B7D843F)
f7063000 f7073400 el90xbc5 el90xbc5.sys Tue Jul 17 00:40:19 2001 (3B537B63)
f7074000 f7087780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 07:07:04 2004 (41107D08)
f7088000 f72e0940 nv4_mini nv4_mini.sys Tue Jul 13 01:27:39 2004 (40F32C7B)
f7329000 f7343580 Mup Mup.sys Wed Aug 04 07:15:20 2004 (41107EF8)
f7344000 f7358220 snapman snapman.sys Fri Jan 21 14:37:33 2005 (41F113AD)
f7359000 f736d000 srescan srescan.sys Tue Dec 04 22:30:06 2007 (4755D4EE)
f736d000 f73a0a40 timntr timntr.sys Tue Nov 30 07:16:14 2004 (41AC1E3E)
f73a1000 f73cda80 NDIS NDIS.sys Wed Aug 04 07:14:27 2004 (41107EC3)
f73ce000 f73e4780 KSecDD KSecDD.sys Wed Aug 04 06:59:45 2004 (41107B51)
f73e5000 f7408000 Fastfat Fastfat.sys Wed Aug 04 07:14:15 2004 (41107EB7)
f7408000 f7419f00 sr sr.sys Wed Aug 04 07:06:22 2004 (41107CDE)
f741a000 f7439780 fltMgr fltMgr.sys Mon Aug 21 10:14:57 2006 (44E97991)
f743a000 f7451800 SCSIPORT SCSIPORT.SYS Wed Aug 04 06:59:39 2004 (41107B4B)
f7452000 f7464880 viasraid viasraid.sys Wed Jun 11 09:00:34 2003 (3EE6E1A2)
f7465000 f747c480 atapi atapi.sys Wed Aug 04 06:59:41 2004 (41107B4D)
f747d000 f749b880 ftdisk ftdisk.sys Fri Aug 17 21:52:41 2001 (3B7D8419)
f749c000 f74aca80 pci pci.sys Wed Aug 04 07:07:45 2004 (41107D31)
f74ad000 f74dad80 ACPI ACPI.sys Wed Aug 04 07:07:35 2004 (41107D27)
f75dc000 f75e4c00 isapnp isapnp.sys Fri Aug 17 21:58:01 2001 (3B7D8559)
f75ec000 f75f6500 MountMgr MountMgr.sys Wed Aug 04 06:58:29 2004 (41107B05)
f75fc000 f7608c80 VolSnap VolSnap.sys Wed Aug 04 07:00:14 2004 (41107B6E)
f760c000 f7614e00 disk disk.sys Wed Aug 04 06:59:53 2004 (41107B59)
f761c000 f7628200 CLASSPNP CLASSPNP.SYS Wed Aug 04 07:14:26 2004 (41107EC2)
f764c000 f7654a00 processr processr.sys Wed Aug 04 06:59:14 2004 (41107B32)
f765c000 f766b900 mf mf.sys Wed Aug 04 07:07:43 2004 (41107D2F)
f766c000 f7678180 cdrom cdrom.sys Wed Aug 04 06:59:52 2004 (41107B58)
f767c000 f7688e00 i8042prt i8042prt.sys Wed Aug 04 07:14:36 2004 (41107ECC)
f768c000 f769ab80 drmk drmk.sys Wed Aug 04 07:07:54 2004 (41107D3A)
f769c000 f76abd80 serial serial.sys Wed Aug 04 07:15:51 2004 (41107F17)
f76ac000 f76b8880 rasl2tp rasl2tp.sys Wed Aug 04 07:14:21 2004 (41107EBD)
f76bc000 f76c6200 raspppoe raspppoe.sys Wed Aug 04 07:05:06 2004 (41107C92)
f76cc000 f76d7d00 raspptp raspptp.sys Wed Aug 04 07:14:26 2004 (41107EC2)
f76dc000 f76e4900 msgpc msgpc.sys Wed Aug 04 07:04:11 2004 (41107C5B)
f76ec000 f76f5f00 termdd termdd.sys Wed Aug 04 06:58:52 2004 (41107B1C)
f76fc000 f7705480 NDProxy NDProxy.SYS Fri Aug 17 21:55:30 2001 (3B7D84C2)
f770c000 f771a100 usbhub usbhub.sys Wed Aug 04 07:08:40 2004 (41107D68)
f777c000 f7784700 netbios netbios.sys Wed Aug 04 07:03:19 2004 (41107C27)
f779c000 f77a4700 wanarp wanarp.sys Wed Aug 04 07:04:57 2004 (41107C89)
f77ac000 f77b4880 Fips Fips.SYS Sat Aug 18 02:31:49 2001 (3B7DC585)
f77ec000 f77fb900 Cdfs Cdfs.SYS Wed Aug 04 07:14:09 2004 (41107EB1)
f785c000 f7862200 PCIIDEX PCIIDEX.SYS Wed Aug 04 06:59:40 2004 (41107B4C)
f7864000 f7868900 PartMgr PartMgr.sys Sat Aug 18 02:32:23 2001 (3B7DC5A7)
f786c000 f7870bc0 PxHelp20 PxHelp20.sys Tue Oct 28 18:25:49 2003 (3F9EB4AD)
f7874000 f787ad00 viaagp1 viaagp1.sys Wed Jul 02 11:08:01 2003 (3F02AF01)
f78b4000 f78b9000 flpydisk flpydisk.sys Wed Aug 04 06:59:24 2004 (41107B3C)
f78d4000 f78dab00 fdc fdc.sys Wed Aug 04 06:59:25 2004 (41107B3D)
f7904000 f790b580 Modem Modem.SYS Wed Aug 04 07:08:04 2004 (41107D44)
f7914000 f7919200 vga vga.sys Wed Aug 04 07:07:06 2004 (41107D0A)
f791c000 f7922c80 avg7rsxp avg7rsxp.sys Tue Jan 30 15:08:42 2007 (45BF5F7A)
f7924000 f7928500 watchdog watchdog.sys Wed Aug 04 07:07:32 2004 (41107D24)
f793c000 f7944000 Afc Afc.sys Wed Feb 23 06:58:55 2005 (421C29AF)
f7944000 f7948880 TDI TDI.SYS Wed Aug 04 07:07:47 2004 (41107D33)
f794c000 f7950a80 Msfs Msfs.SYS Wed Aug 04 07:00:37 2004 (41107B85)
f795c000 f7963100 InCDPass InCDPass.sys Mon Jan 03 10:33:22 2005 (41D91F72)
f7964000 f796b880 Npfs Npfs.SYS Wed Aug 04 07:00:38 2004 (41107B86)
f797c000 f7981000 usbuhci usbuhci.sys Wed Aug 04 07:08:34 2004 (41107D62)
f7984000 f7988580 ptilink ptilink.sys Fri Aug 17 21:49:53 2001 (3B7D8371)
f7994000 f7998080 raspti raspti.sys Fri Aug 17 21:55:32 2001 (3B7D84C4)
f79a4000 f79aac80 incdrm incdrm.SYS Mon Jan 03 10:33:17 2005 (41D91F6D)
f79ac000 f79b2800 usbehci usbehci.sys Wed Aug 04 07:08:34 2004 (41107D62)
f79cc000 f79d1a00 mouclass mouclass.sys Wed Aug 04 06:58:32 2004 (41107B08)
f79dc000 f79e2000 kbdclass kbdclass.sys Wed Aug 04 06:58:32 2004 (41107B08)
f79e4000 f79eb0e0 tifsfilt tifsfilt.sys Tue Nov 30 07:16:27 2004 (41AC1E4B)
f79ec000 f79ef000 BOOTVID BOOTVID.dll Fri Aug 17 21:49:09 2001 (3B7D8345)
f7a8c000 f7a8e880 pfc pfc.sys Sat Sep 20 00:47:22 2003 (3F6B958A)
f7a94000 f7a96500 GEARAspiWDM GEARAspiWDM.sys Tue Jan 29 17:00:57 2008 (479F5BC9)
f7aac000 f7aafc80 serenum serenum.sys Wed Aug 04 06:59:06 2004 (41107B2A)
f7ab8000 f7aba580 ndistapi ndistapi.sys Fri Aug 17 21:55:29 2001 (3B7D84C1)
f7ad4000 f7ad7c80 mssmbios mssmbios.sys Wed Aug 04 07:07:47 2004 (41107D33)
f7adc000 f7addb80 kdcom kdcom.dll Fri Aug 17 21:49:10 2001 (3B7D8346)
f7ade000 f7adf100 WMILIB WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B)
f7ae0000 f7ae1500 viaide viaide.sys Wed Aug 04 06:59:42 2004 (41107B4E)
f7ae6000 f7ae7780 NTIDrvr NTIDrvr.sys Tue Mar 26 19:43:32 2002 (3CA0CF64)
f7aee000 f7aef100 swenum swenum.sys Wed Aug 04 06:58:41 2004 (41107B11)
f7af4000 f7af5280 USBD USBD.SYS Fri Aug 17 22:02:58 2001 (3B7D8682)
f7afc000 f7afdf00 Fs_Rec Fs_Rec.SYS Fri Aug 17 21:49:37 2001 (3B7D8361)
f7b00000 f7b01080 Beep Beep.SYS Fri Aug 17 21:47:33 2001 (3B7D82E5)
f7b04000 f7b05080 mnmdd mnmdd.SYS Fri Aug 17 21:57:28 2001 (3B7D8538)
f7b08000 f7b09080 RDPCDD RDPCDD.sys Fri Aug 17 21:46:56 2001 (3B7D82C0)
f7b3a000 f7b3b080 avg7rsw avg7rsw.sys Tue Jul 26 13:10:51 2005 (42E6284B)
f7b7a000 f7b7b360 avgtdi avgtdi.sys Thu Aug 25 10:59:58 2005 (430D969E)
f7b9c000 f7b9da80 ParVdm ParVdm.SYS Fri Aug 17 21:49:49 2001 (3B7D836D)
f7bdc000 f7bdcb80 Null Null.SYS Fri Aug 17 21:47:39 2001 (3B7D82EB)
f7bdf000 f7be0000 avgclean avgclean.sys Mon Dec 03 12:09:01 2007 (4753F1DD)
f7c4e000 f7c4ed00 dxgthk dxgthk.sys Fri Aug 17 21:53:12 2001 (3B7D8438)
f7c5e000 f7c5ec00 audstub audstub.sys Fri Aug 17 21:59:40 2001 (3B7D85BC)

Unloaded modules:
f120f000 f123a000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f454a000 f4551000 incdrm.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f796c000 f7973000 incdrm.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f307f000 f30aa000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7cd3000 f7cd4000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f30aa000 f30cd000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f323a000 f3247000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f314a000 f3158000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b48000 f7b4a000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f779c000 f77a7000 imapi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f778c000 f779b000 redbook.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7904000 f7909000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f705b000 f705e000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

Hope this is of some use.

 

Follow-up

Any ideas on the above memory dump? Anything simple, like I need a new version of InCD, or a new CD/DVD drive?
Any info gratefully received!

 

I could uninstall InCD, but I have misled you if you believe I do not use it. All my CDs are formatted with it, and although I could read them, I couldn't add any more data without InCD. Do you think updating it would help?
I have downloaded jv16 Powertools, and got rid of an incredible number of Arcsoft-related files, but it didn't help.

 

I uninstalled InCD, and got no more blue screens, but of course, I couldn't write to my CDs. I reinstalled it, and the problem came back.
I was using InCD for two or three years without any problems; it was only when I loaded the Arcsoft stuff that the blue screens started.
OK, maybe it is InCD at least partly to blame now, but it must be clashing with something else. What I really need to find out is what the something else is. Is there any clue to this in the memory dump?

 

I have already uninstalled the Winfast Video Editor, but still get blue screens. I have decided to get rid of InCD and use some other method to backup my data. Thanks for all your help.