cant open internet options

If some one could give a newbie a hand with this . went to change settings it will not work thanks

 

I'm assuming you've tried from an open IE window. Did you try from the Internet Options in the Control Panel?

Is Spybot Search & Destroy installed? It has an option to lock the IE control panel.

 

thanks i tried to open from control panel but nothing happens

 

Highlight and copy the contents of the code box below.

Code:

cd desktop
reg query  "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies" /s>>policies.txt
reg query  "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies" /s>>policies.txt
start notepad policies.txt
exit
cls

• Now click Start>Run and type cmd then hit Enter to open a command window.
• Right click in the command window and select Paste.
• The command window will close on it's own and a log named policies.txt will open.
• Post the contents of that log here please.

 

! REG.EXE VERSION 3.0

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
NoDriveTypeAutoRun REG_BINARY 5F000000
<NO NAME> REG_SZ

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\NonEnum
{BDEADF00-C265-11D0-BCED-00A0C90AB50F} REG_DWORD 0x1
{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF} REG_DWORD 0x40000021
{0DF44EAA-FF21-4412-828E-260A8728E7F1} REG_DWORD 0x20

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Ratings

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\system
dontdisplaylastusername REG_DWORD 0x0
legalnoticecaption REG_SZ
legalnoticetext REG_SZ
shutdownwithoutlogon REG_DWORD 0x1
undockwithoutlogon REG_DWORD 0x1

 

hope this want you need im so new to this

 

You did fine. Lets look in another location. Repeat the procedure with the following code box.

Code:

cd desktop
reg query  "HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions" >policies.txt
start notepad policies.txt
exit
cls

 

! REG.EXE VERSION 3.0

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions
NoBrowserOptions REG_DWORD 0x0

 

Hmmm, copy the following bolded command then click Start>Run and paste it on the Run line, hit Enter.

inetcpl.cpl

Let me know what happens (the IE control panel should open)

 

thanks nothing yet did that though

 

do i need to download spybot search and destroy

 

No need for Spybot. Please run adminchk.exe and post the log it creates. You can click Open on the download dialog if you don't want to save it.

 

Group: Administrators User: Administrator
Group: Administrators User: sharon
Group: Administrators User: tom
Group: Administrators User: guest 2

 

And are you logged on to one of the above accounts?

 

yes iam

 

If you're able, please logon to one of the other above accounts and see if the Internet Options control panel opens. That will help to narrow down the problem to being user specific or global.

 

Ok I Tryed All Accounts Still cannot
get to options is their any settings deep in the machine that i can turn on options in machine the only thing that i did was take out my slow av so the pute would load faster and it does the av was norton 2008 and yes i should have known not to trust such a resource hog but late now lol thanks for your much needed help

 

If this started with removing Norton, I recommend you first re-install it and see if it fixes the problem(s). If it does fix it and removing NAV again has the same effect, we'll have a better chance of tracking down the problem.

 

heLogfile of HijackThis v1.99.1
Scan saved at 8:51:01 AM, on 4/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Macrogaming\SweetIM\SweetIM.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
C:\Documents and Settings\All Users\Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: SweetIM For Internet Explorer - {BC4FFE41-DE9F-46fa-B455-AAD49B9F9938} - C:\Program Files\Macrogaming\SweetIMBarForIE\toolbar.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SWEETIE - {1A0AADCD-3A72-4b5f-900F-E3BB5A838E2A} - C:\PROGRA~1\MACROG~1\SWEETI~1\toolbar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {6B184A91-2ECA-4919-31A4-C1C3DE8A9BFE} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O2 - BHO: (no name) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
O2 - BHO: (no name) - {BE307A48-71E6-46E7-B692-3B532E700E75} - (no file)
O2 - BHO: (no name) - {F1E74DAA-8B7B-48A1-A089-6D4A0AC4B0FC} - (no file)
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: (no name) - {FE64D334-BF5D-4434-896E-52CB9CDC5DF1} - (no file)
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O3 - Toolbar: SweetIM For Internet Explorer - {BC4FFE41-DE9F-46fa-B455-AAD49B9F9938} - C:\Program Files\Macrogaming\SweetIMBarForIE\toolbar.dll
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe "
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [SweetIM] C:\Program Files\Macrogaming\SweetIM\SweetIM.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKCU\..\Run: [SweetIM] C:\Program Files\Macrogaming\SweetIM\SweetIM.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Enigma Client.lnk.disabled
O4 - Startup: LimeWire On Startup.lnk.disabled
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.imageservr.com
O15 - Trusted Zone: *.imagesrvr.com
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.imagesrvr.com (HKLM)
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.com/v/8.1.1.1/applet/slots/alibaba-en_US.cab
O16 - DPF: Hog Heaven Slots by pogo - http://game1.pogo.com/v/8.1.1.1/applet/fancy/fancy-en_US.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.com/v/8.1.1.1/applet/lottso/lottso-en_US.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.com/v/8.1.2.12/applet/poppit2/poppit2-en_US.cab
O16 - DPF: Spades 2 by pogo - http://game1.pogo.com/v/8.1.1.13/applet/spades2/spades2-en_US.cab
O16 - DPF: Sweet Tooth 2 by Pogo - http://game1.pogo.com/v/8.1.3.26/applet/sweettooth2/sweettooth2-en_US.cab
O16 - DPF: The Sims Pinball by pogo - http://game1.pogo.com/v/8.1.1.18/applet/simball/simball-en_US.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.ca.com/us/securityadvisor/pestscan/pestscan.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab
O16 - DPF: {6D53ADB7-6AD5-4A59-BFE4-7B57D2F4AA89} - http://www.00110.net/tj2007/00110.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebase/AxisCamControl.ocx
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll
O20 - Winlogon Notify: geebb - C:\WINDOWS\
O20 - Winlogon Notify: jkkifcd - jkkifcd.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe

re is log that might help to find somthing

 

Quite a number of infections showing in that log. Please read this topic, install the latest version of Hijackthis, run a scan and save the log (you can close it for now). Then, download and run Deckard's System Scanner and post BOTH the main.txt and extra.txt logs in a new topic in the Removing Spyware & Viruses forum. You may be required to put them in sepearate posts due to character count limitations.

I'm closing this topic.