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ntvdm cpu has encountered an illegal instruction

Discussion in 'Other PC Software' started by matthewgz1985, 2008/04/04.

  1. 2008/04/04
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    everytime i click on one of my icons to open up a program i get this message:16 bit MS-DOS Subsystem
    C:\Documents and settings\Matt D. G.\Desktop\norton 360.Ink
    The NTVDM CPU has encountered an illegal instruction.
    CS:0dcd IP:010b OP:c6 5e 0f da 68 choose 'close' to terminate application.

    And then gives me a choice to either close or ignore

    Im sorry I know this is an amatuer question to all of you computer whiz'z out there, and im sure im not even posting on the right forum either. As you can see my computer skills are very limited. I really just surf the net, play games and write reports on my computer, so it's not a life or death situation. I'd really appreciate some help though.

    Im bowing down to all you nerds. "IM NOT WORTHY, IM NOT WORTHY "! Please help, thanks a bunch
     
    matthewgz1985,
    #1
  2. 2008/04/04
    broni

    broni Moderator Malware Analyst

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    broni,
    #2


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  4. 2008/04/05
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    I did what you said, I clicked on hijackthis installer. when i tried to run it the same "NTVDM has encountered..." popped up again.

    I was able to save hijackthis in my program files though.
     
    matthewgz1985,
    #3
  5. 2008/04/05
    broni

    broni Moderator Malware Analyst

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    Try Safe Mode.
     
    broni,
    #4
  6. 2008/04/05
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    nope even in safe mode i can't get to my program files to run hijackthis, is there another way i can run it? i love the irony of all this the day i get norton all in one security is the day my comp might be infected.
     
    matthewgz1985,
    #5
  7. 2008/04/05
    broni

    broni Moderator Malware Analyst

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    At what exact location did you save HJTInstall.exe file?
    In Safe Mode, are you able to go Start>Run?
     
    broni,
    #6
  8. 2008/04/05
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    i ran my comp on safe mode. i went to start>run and i typed in C:\programfiles\hjtinstall.exe

    hijackthis popped up and asked if i wanted to run it. I clicked run and the NTVDM CPU has encountered... popped up again.
     
    matthewgz1985,
    #7
  9. 2008/04/05
    broni

    broni Moderator Malware Analyst

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    broni,
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  10. 2008/04/05
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    sweet i'll try that and post my results in 20 mins, thanks
     
    matthewgz1985,
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  11. 2008/04/05
    broni

    broni Moderator Malware Analyst

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    No problem.
     
    broni,
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  12. 2008/04/05
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    did'nt work, I tried on safe mode also. Everytime i go to start>run and try to run a program, it pops up. I'm sorry but i forgot to mention in my original post that along with 16 but MS-DOS subsystem pop up, I also get a black window pop up entitled "C:\WINDOWS\system32\drivers\spools.exe ".
     
    matthewgz1985,
    #11
  13. 2008/04/05
    broni

    broni Moderator Malware Analyst

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    spools.exe is a Trojan-Downloader.Win32.Agent.jjt
    I'm afraid, you're facing reformat, and Windows reinstall.
    I'm out of options.
     
    broni,
    #12
  14. 2008/04/05
    matthewgz1985

    matthewgz1985 Inactive Thread Starter

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    well, its a good thing i mentioned it, hehe. Anyways, i mentioned before that my comp skills were very limited. I don't suppose you would lend me a hand by instructing me how to to reformat and reinstall windows, please:D?
     
    matthewgz1985,
    #13
  15. 2008/04/05
    Dennis L Lifetime Subscription

    Dennis L Inactive Alumni

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    Take a look at the following post ... see thread #4
    I think what you're referring to is NTVDM CPU, not NTDVM CPU
     
    Dennis L,
    #14
  16. 2008/04/06
    Dennis L Lifetime Subscription

    Dennis L Inactive Alumni

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    matthewgz1985 sent me a private message regarding my post. My response.

    As Broni pointed out, your path / file name .....
    "C:\WINDOWS\system32\drivers\spools.exe ", suggest this is a virus. You could read / post at the following Windows BBS forum, Removing Spyware & Viruses for additional suggestions / solutions.
     
    Dennis L,
    #15
  17. 2008/04/06
    broni

    broni Moderator Malware Analyst

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    Surely, give it a shot at Removing Spyware & Viruses forum, but since you're not able execute any program from any mode, it's a tough situation.
    In case, you need to reinstall, there is a very nice tutorial with screenshots, here: http://www.michaelstevenstech.com/cleanxpinstall.html
     
    broni,
    #16

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