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computer restarting [- BSOD]

Discussion in 'Windows XP' started by occupiedtoe, 2008/02/12.

  1. 2008/02/12
    occupiedtoe

    occupiedtoe Inactive Thread Starter

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    hello
    i had the same problem with my computer restarting
    i deactivated the resrtart option and now i get a blue screen that says among many things the following

    a problem has been detected...
    check with your hardware vendor...
    technical information
    *** STOP 0x0000008E (0xC0000005x 0xEB382582, 0x B7C20ac0, 0x00000000)
    *NVTcp.sys- ADDRESS EB382582 base at EB371000 date stam 4253B85b

    BEGINNING DUMP OF PHYSICAL MEMORY
    PHYSICAL MEMORY DUMP COMPLETE

    when i restarted my computer i got : system has recovered from serious error
    and the files included in the error report are in the temp folder
    is there anything i can do to fix this problem
    the computer is fairly new and ide hate to think that i have to replace it
    thanks in advance for your help
     
    occupiedtoe,
    #1
  2. 2008/02/12
    PeteC

    PeteC SuperGeek Staff

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    occupiedtoe - Welcome to the Board :)

    First off please do not hijack another posters thread - you may have the same basic problem, but the cause may be completely different.

    I have seen your problem before .....

    nVidia Network Access Manager is the likely cause - uninstall it through Add/Remove Programs
    Some detail in this thread ....

    http://www.nforcershq.com/forum/nvtcpsys-bsod-on-nforce4-vt58506.html
     
    PeteC,
    #2


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  4. 2008/02/12
    occupiedtoe

    occupiedtoe Inactive Thread Starter

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    heads down hijacking taking place

    im sorry for the hijack i thought that was the procedure
    can u please tel me how i can start a new post as there are somethings i cant get my head around and would like ur assistance
    thanks again
     
    occupiedtoe,
    #3
  5. 2008/02/12
    occupiedtoe

    occupiedtoe Inactive Thread Starter

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    nvidia and windows live messenger crash ?

    hello again
    so my concern before uninstaling nvidia is weather or not ill be prone to hacking or whatever comes with not having a firewall
    what exactly is nvidia's purpose??
    note that i have windows xp version
    and an up to date norton antivirus (i dont know if all that is relevant
    i also realized that this problem started when i downloaded windows live messenger, could they be incompatible softwares??
    can i fix the problem and keep both nvidia and msn live or do i have to get rid of one ?
    thank you for your help
     
    occupiedtoe,
    #4
  6. 2008/02/12
    PeteC

    PeteC SuperGeek Staff

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    Certainly :)

    Open the forum on this page most appropriate to your problem (if you choose the wrong forum your thread will be moved by a Moderator to the right one), double click on the forum link, e.g. Windows XP.

    When the forum list opens click on the New thread button at the top left/bottom left of the forum list.

    A message pane will open - give your thread a meaningful title - Help or XP problem is not meaningful - get the gist? Look at other thread titles for examples.

    Type your message in the message pane - use the Preview button to preview how it will look if you wish and then hit the Submit button.

    As a new member with <10 posts if you post a thread containing a URL you will not see your post until it has been approved by a Moderator, so please do not repeat your post when your post if it does not immediately appear when it contains a URL..
     
    PeteC,
    #5
  7. 2008/02/12
    PeteC

    PeteC SuperGeek Staff

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    You will not be without a firewall. If you are not running a third party firewall such as Norton (ugh!) or Comodo etc Windows firewall will be active. You can check this in Control Panel > Security Centre.

    nVidia Network Access Manager is troublesome and basically not needed.

    If the problem started with the installation of Windows Live Mail (which I do not use) the odds are that there is a conflict.
    I can't answer that directly, but I would remove nVidia NAM and see if the problem is resolved. It can easily be reinstalled, but I suspect that it will not be necessary.
     
    PeteC,
    #6

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