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Shutdown -->restart problem

Discussion in 'Windows XP' started by chdimis, 2008/02/07.

  1. 2008/02/07
    chdimis

    chdimis Inactive Thread Starter

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    My XP reboot in shutdown.

    Any suggestion?
    Tnx
     
  2. 2008/02/07
    Arie

    Arie Administrator Administrator Staff

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  4. 2008/02/08
    chdimis

    chdimis Inactive Thread Starter

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  5. 2008/02/09
    mailman Lifetime Subscription

    mailman Geek Member

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    Hi, chdimis. Welcome to Windows BBS! :)

    Assuming you have configured your computer according to the link Arie provided, there are two ways to gather additional information.
    • Event Viewer
    • DebugWiz
    ==========

    Instructions About How to Access and Use "Event Viewer ":

    • Click Start.
    • Right-click My Computer.
    • Select "Manage" to open the "Computer Management" window.
      (Event Viewer will be displayed under the "System Tools" directory item.)
    • Expand "Event Viewer" and then select "Application ", "Security ", and "System" to view the logs.
    • Look for "error" events that occurred around the time your problem occurred. These events will be displayed as icons with either a white X on red background or a black exclamation point on yellow background. In the security section of Event Viewer, events of possible concern are ones that display a padlock icon instead of a key icon.
    • Double-click on an individual event to open the "Event Properties" window which shows details about the event.
      • You can use the up/down arrow buttons in the "Event Properties" window to move your focus to other events in the list.
      • Use the button below the up/down arrows to copy the details for an event to your clipboard for pasting elsewhere.
      • Click on the "http://go.microsoft.com/fwlink/events.asp" link in the "Event Properties" window to view more information from Microsoft about the event.

    Alternatively, Event Viewer may be accessed as follows.
    • Click Start > Run...
    • Type [FONT= "Courier New"][SIZE= "3"]eventvwr.msc[/SIZE][/FONT] in the "Open:" field.
    • Click the OK button.
    ==========

    Please carefully follow all the instructions in this link.

    The DebugWiz application should be run while connected to the Internet so your Windows Debugging Tools can retrieve the proper "symbols ". The additional information the DebugWiz-generated reports provide might help us narrow down the culprit more quickly.

    For "Blue Screen Of Death" (BSOD) system crashes, the DUMP file will be found at C:\WINDOWS\Minidump\Minixxxxxx-yy.DMP (mini-model setting) or be found for large model settings at C:\MEMORY.DMP or C:\WINDOWS\MEMORY.DMP

    For critical program errors, the DUMP file will be found in c:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp

    NOTE:
    ==========

    4-page article, Network World: "How to solve Windows system crashes in minutes" (specifically the last paragraph of page 3 and all of page 4)
     
    Last edited: 2008/02/09
  6. 2008/02/09
    mailman Lifetime Subscription

    mailman Geek Member

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    When using the DebugWiz tool to browse to the C:\WINDOWS\Minidump\ folder, look for dump files that are named as follows.
     

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