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Random restarting problem with me what to do

Discussion in 'Windows XP' started by indoorwar, 2008/02/01.

  1. 2008/02/01
    indoorwar

    indoorwar Inactive Thread Starter

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    Hi!

    I am using this desktop computer from half year and still facing random restart problem my computer specifications are:

    Intel Pentium D dual core 945
    Elite Group Mother board P4M800-M v(2.0)
    2 Gb Ram (DDR2 553Mhz), 160 GB hard (7200 RPM)

    And mostly when i use some graphics softwares like adobe or document software like MS word then it instantly restart and in start a blue screen appear for less than a second and i was unable to read what error is that. So can you help me in fixing this problem. I intall many new windows version but no effect. As well as i change my powersupply but still that problem and i also disable system failur restart but still no effect now i am really sick with this problem can you help me please.
    :confused:
     
    indoorwar,
    #1
  2. 2008/02/01
    PeteC

    PeteC SuperGeek Staff

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    indoorwar - welcome to the Board :)

    Please do not hijack an existing thread - start your own, even though you have a similar problem. I have moved your post to a new thread.

    If you have disabled 'Automatically restart on System Failure it would not seem to be a system problem.

    Look in Event Viewer (Start > Run > eventvwr > Enter) under Applications and System for error events flagged with a red icon which coincide with the time the computer restarted. Double click on an event to open and on the icon below the up/down arrows to copy to clipboard and paste in a post here if relevant.
     
    PeteC,
    #2


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  4. 2008/02/01
    indoorwar

    indoorwar Inactive Thread Starter

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    many red icons over there

    Hi!

    I open the event viewer and clcik on application and system there i see many red cross icons i am confused where to find the restart error. Can you tell me what will be its category and source?

    Thanks for help.
     
    indoorwar,
    #3
  5. 2008/02/01
    PeteC

    PeteC SuperGeek Staff

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    Any red cross icon is a serious error - generally there should be none present.

    Each event has a date and a time so you will have to note when the computer crashes. Looking in the Event Viewer immediately after a random restart will indicate the errors that occurred immediately before the crash.

    Post the details of a number of different recent red crossed errors and we may get a clue as to where the problem lies.
     
    PeteC,
    #4
  6. 2008/02/01
    indoorwar

    indoorwar Inactive Thread Starter

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    Finally i note the error that is

    Hi!

    Recently my system again restarted and i note the report from system event that is :

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 2/1/2008
    Time: 8:36:35 PM
    User: N/A
    Computer: TheKing
    Description:
    Error code 0000009c, parameter1 00000000, parameter2 bab4c050, parameter3 b2000000, parameter4 1040080f.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 39 0000009
    0020: 63 20 20 50 61 72 61 6d c Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 30 2c 20 000000,
    0038: 62 61 62 34 63 30 35 30 bab4c050
    0040: 2c 20 62 32 30 30 30 30 , b20000
    0048: 30 30 2c 20 31 30 34 30 00, 1040
    0050: 30 38 30 66 080f


    What is this and second is:

    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 2/1/2008
    Time: 6:24:22 PM
    User: NT AUTHORITY\SYSTEM
    Computer: The King
    Description:
    The server {6A972E27-93E2-4F98-8367-4101B2073814} did not register with DCOM within the required timeout.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
    indoorwar,
    #5
  7. 2008/02/01
    Admin.

    Admin. Administrator Administrator Staff

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    Admin.,
    #6
  8. 2008/02/01
    PeteC

    PeteC SuperGeek Staff

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    0x0000009C: MACHINE_CHECK_EXCEPTION .....
    It looks very much as if you have a hardware problem - if you are comfortable working inside the computer - you have changed the power supply so I guess so - check that all the cooling fans are running and with the power off check out the CPU fan and heatsink for dust and remove if excessive. Do not remove the heatsink from the CPU under any circumstances.

    If you have a memory dump available follow Arie's advice too.

    To continue on the cooling theme try running with the case open and see if that has any effect.

    Download Everest and go Computer > Sensor in the left hand pane and post the temperatures shown - also the voltages.

    Check out your RAM - you can run Windows Memory Diagnostic Tool but note the following ....
    Far better to make some physical checks ....

    If you are running a single 2 Gb module swap it around between the memory slots and test. If you are running with 2x 1 Gb modules remove one, test, swap the module between slots, test and repeat for the second module. This will throw up any problems with the memory modules or the motherboard slots.
     
    PeteC,
    #7
  9. 2008/02/02
    indoorwar

    indoorwar Inactive Thread Starter

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    Here is my CPU tem details;

    Hi!

    Thanks i install everest software and here is my temperature details:

    Temperatures:
    Motherboard 26 °C (79 °F)
    Aux 6 °C (43 °F)
    SAMSUNG HD160JJ 33 °C (91 °F)

    Cooling Fans:
    CPU 2744 RPM

    Voltage Values:
    CPU Core 1.26 V
    +2.5 V 1.79 V
    +3.3 V 3.34 V
    +5 V 4.92 V
    +12 V 12.16 V
    +5 V Standby 4.57 V
    VBAT Battery 3.15 V
    Debug Info F F6 FF FF
    Debug Info T 06 26 201
    Debug Info V 4F 70 D1 B7 BE C5 2C (71)

    Is it ok???
     
    indoorwar,
    #8
  10. 2008/02/02
    PeteC

    PeteC SuperGeek Staff

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    The temps are OK, but was there no temp for the CPU? This may be due to the fact that Everest Home was effectively been discontinued some time ago and does not read all newer sensors.

    Let's try and get a CPU temperature from SIW - System Information for Windows This is a standalone program, no install just run the .exe file. Look under Hardware > Sensors.

    Voltages - +2.5 is low at 1.79 v - may or may not be a reliable reading.

    I suggest you work on checking out the RAM as I posted.
     
    PeteC,
    #9
  11. 2008/02/02
    indoorwar

    indoorwar Inactive Thread Starter

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    only find hard temp

    Hi!

    I download that software and check the temp on clicking sensors but there only one temprature is showing which is:

    Property Value
    HDD Temperature (SAMSUNG HD160JJ) 39 ºC (102 ºF)


    So what to do now?
     
    indoorwar,
    #10
  12. 2008/02/02
    PeteC

    PeteC SuperGeek Staff

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    Unfortunately it seems that the info. is not available usuing either piece of software, so we'll have to let that go, although you may find that info in the BIOS under Hardware Monitor - not all BIOS's have this info.

    Check out the CPU and heatsink for excessive build up of dust as I posted earlier and run with the case open.

    I am trying to establish if your restarts are the result of overheating.

    Check out the RAM as I suggested.
     
    PeteC,
    #11
  13. 2008/02/02
    indoorwar

    indoorwar Inactive Thread Starter

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    cpu temprature

    Hi!

    Yes recently i was doing dusting of my computer internally. there was too much dust on heatsink and on cpu fan. so i clean the all and again place all things fit and fine. yes i check the bios there the cpu temprature is approx 26-29 not more than this and i also disable that option of "Shutdown if cpu is over heated" and i am using freezer rathar than simple fan on CPU. So now what will i do next?

    Regards,
     
    indoorwar,
    #12
  14. 2008/02/02
    PeteC

    PeteC SuperGeek Staff

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    Check out the RAM as I suggested.
     
    PeteC,
    #13
  15. 2008/02/02
    indoorwar

    indoorwar Inactive Thread Starter

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    ok

    ok thanks now i will do that. if that problem arises again then let u know.
     
    indoorwar,
    #14
  16. 2008/02/12
    indoorwar

    indoorwar Inactive Thread Starter

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    I note down the error which appears in bluescreen

    Hi!

    The restart problem didn't stop. And today when the bluescreen appear i note down the error that is :

    A problem has been deducted and windows has been shut down to prevent damage to your computer

    PAGE_FAULT_IN_NONPAGED_AREA

    If this is the first time you have seen this stop error screen restart you computer. If this screen appears again follow these steps.

    Check to make sure any new hardware or software is properly installed if this is a new installation asks your hardware or software manufacturer for any windows update you might need.

    If problems continue disable or remove any newly installed hardware or software disable BIOS memory option such as caching or shadowing. If you need to use safemode to remove or disable component restart your computer press F8 to select advance startup option and then select safe mode.

    Technical information:

    *** STOP: 0x00000050 (0XFOAO3D7C, 0X00000000, 0X8050504F, 0X00000002)

    Beginning dump of physical memory.
    Physical memory dump complete.
    Contact your system administrator or technical support.



    Now please tell me why this restart happens again and again????? I am sick with this problem. :mad::mad::mad::eek::eek:
     
    indoorwar,
    #15
  17. 2008/02/12
    PeteC

    PeteC SuperGeek Staff

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    Refer to post #6 and post a dump data log.
     
    PeteC,
    #16

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