Several errors. HijackThis log attached.

I have been having problems for about a week. Computer runs slow, applications work but cannot access the internet. (I am using my work laptop to post info.) I have Trend Micro Internet Security 2008. No viruses have been detected. I can only run Trend if I start in safe mode. The Windows Fax Installer tries to run when I don't ask. The other major problem is in Internet Explorer, I am unable to access internet options. I get a message saying I don't have access. I keep getting a pop-up which errors: "Internet Explorer cannot download popup_behavior.htm from 127.0.0.1" Hoping someone can review my log and tell me what to do next.

Thanks, Julie

I am replacing HijackThis log file with Deckards log files both won't fit in one post. See reply for "extra" log file
Deckard's System Scanner v20071014.68
Run by Kevin on 2008-01-10 12:10:31
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
72: 2008-01-10 17:10:40 UTC - RP626 - Deckard's System Scanner Restore Point
71: 2008-01-10 08:26:18 UTC - RP625 - Software Distribution Service 3.0
70: 2008-01-10 01:40:43 UTC - RP624 - Installed Remote Desktop Connection
69: 2008-01-10 00:32:49 UTC - RP623 - Installed Trend Micro Internet Security
68: 2008-01-10 00:15:45 UTC - RP622 - Removed Trend Micro Internet Security


-- First Restore Point --
1: 2007-10-30 08:28:44 UTC - RP555 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Kevin.exe) -----------------------------------------------

logfile has no content; running clone.
-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-01-10 12:13:27
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\WLTRYSVC.EXE
C:\WINDOWS\system32\BCMWLTRY.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\ApntEx.exe
C:\Program Files\Apoint\hidfind.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NicConfigSvc\NicConfigSvc.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Documents and Settings\Kevin\Desktop\dss.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&client=dell-inc&channel=us
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/hws/sb/dell-inc/en/side.html?channel=us
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.msn.com/access/allinone.asp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.com/ig/dell?hl=en&client=dell-inc&channel=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&client=dell-inc&channel=us
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe "
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe "
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\PROGRAM FILES\ADOBE\ACROBAT 7.0\READER\ADOBEUPDATEMANAGER.EXE AcRdB7_0_9
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\NPJPI150_10.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\NPJPI150_10.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\network diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: C:\WINDOWS\system32\nwprovau.dll
O15 - Trusted Zone: https://online.musicmatch.com (HKLM)
O15 - Trusted Zone: https://www.aftermarketrewards.com (HKCU)
O15 - Trusted Zone: https://turbotax.com (HKCU)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175912041177
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab47946.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files\MSN Messenger\msgrapp.8.0.0792.00.dll
O18 - Protocol: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\MSITSS.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files\MSN Messenger\msgrapp.8.0.0792.00.dll
O18 - Protocol: mso-offdap - {3D9F03FA-7A94-11D3-BE81-0050048385D1} - C:\Program Files\Common Files\Microsoft Shared\Web Components\10\OWC10.DLL
O18 - Protocol: mso-offdap11 - {32505114-5902-49B2-880A-1F7738E5A384} - C:\Program Files\Common Files\Microsoft Shared\Web Components\11\OWC11.DLL
O18 - Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NicConfigSvc\NicConfigSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\system32\WLTRYSVC.EXE
O24 - Desktop Component 0: - http://pix.auctiva.com/pix/03/23/73/68fiberfabwouldyoubelieve.jpg

--
End of file - 8826 bytes

-- HijackThis Fixed Entries (C:\PROGRA~1\TRENDM~1\HIJACK~1\backups\) -----------

backup-20080108-213528-907 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
backup-20080108-215220-315 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
backup-20080108-215220-535 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
backup-20080108-224556-802 O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
backup-20080108-224609-125 O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
backup-20080108-224609-230 O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
backup-20080108-224609-246 O2 - BHO: BHO - {9125F250-EB4F-49fe-AE17-C17665873A5C} - C:\Program Files\BHO\plugin.dll
backup-20080108-224609-280 O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
backup-20080108-224609-371 O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe "
backup-20080108-224609-425 O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe "
backup-20080108-224609-462 O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
backup-20080108-224609-636 O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
backup-20080108-224609-837 O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
backup-20080108-224609-855 O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
backup-20080109-231242-349 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
backup-20080109-231242-570 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
backup-20080109-231242-793 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 APPDRV - c:\windows\system32\drivers\appdrv.sys <Not Verified; Dell Inc; Application Driver>
R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Inc; OMCI Driver>
R3 DSproct - c:\program files\dellsupport\gtaction\triggers\dsproct.sys <Not Verified; Gteko Ltd.; processt>

S3 Ser2pl (MAT Serial port driver) - c:\windows\system32\drivers\ser2pl.sys <Not Verified; Prolific Technology Inc.; Prolific USB-to-Serial Bridge Cable>
S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>
R2 NICCONFIGSVC - c:\program files\dell\nicconfigsvc\nicconfigsvc.exe <Not Verified; Dell Inc.; NicConfigSvc>


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Scheduled Tasks -------------------------------------------------------------

2008-01-10 07:01:43 438 --a------ C:\WINDOWS\Tasks\RegCure Program Check.job
2008-01-10 06:51:45 372 --a------ C:\WINDOWS\Tasks\RegCure.job
2008-01-06 20:34:11 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job


-- Files created between 2007-12-10 and 2008-01-10 -----------------------------

2008-01-09 23:19:16 0 d-------- C:\RegSeeker
2008-01-09 20:50:46 0 d-------- C:\Program Files\RegCure
2008-01-08 20:00:29 0 d-------- C:\Program Files\Lavasoft
2008-01-07 19:58:03 0 d-------- C:\Documents and Settings\Administrator\Application Data\Identities
2008-01-07 19:58:03 0 d-------- C:\Documents and Settings\Administrator\Application Data\Google
2008-01-07 19:58:03 0 d-------- C:\Documents and Settings\Administrator\Application Data\Corel
2008-01-07 19:58:02 0 dr-h----- C:\Documents and Settings\Administrator\SendTo
2008-01-07 19:58:02 0 dr-h----- C:\Documents and Settings\Administrator\Recent
2008-01-07 19:58:02 0 d--h----- C:\Documents and Settings\Administrator\PrintHood
2008-01-07 19:58:02 0 d--h----- C:\Documents and Settings\Administrator\NetHood
2008-01-07 19:58:02 0 dr------- C:\Documents and Settings\Administrator\My Documents
2008-01-07 19:58:02 0 d--h----- C:\Documents and Settings\Administrator\Local Settings
2008-01-07 19:58:02 0 dr------- C:\Documents and Settings\Administrator\Favorites
2008-01-07 19:58:02 0 d-------- C:\Documents and Settings\Administrator\Desktop
2008-01-07 19:58:02 0 d--hs---- C:\Documents and Settings\Administrator\Cookies
2008-01-07 19:58:02 0 dr-h----- C:\Documents and Settings\Administrator\Application Data
2008-01-07 19:58:02 0 d-------- C:\Documents and Settings\Administrator\Application Data\Sun
2008-01-07 19:58:02 0 d---s---- C:\Documents and Settings\Administrator\Application Data\Microsoft
2008-01-07 19:58:01 0 d--h----- C:\Documents and Settings\Administrator\Templates
2008-01-07 19:58:01 0 dr------- C:\Documents and Settings\Administrator\Start Menu
2008-01-07 19:58:01 786432 --ah----- C:\Documents and Settings\Administrator\NTUSER.DAT
2008-01-06 22:05:49 0 d-------- C:\i386
2008-01-06 18:11:54 739328 --a------ C:\WINDOWS\system32\IR41_32.DLL <Not Verified; Intel Corporation; Intel Indeo(R) Video Interactive 32-bit Driver>
2008-01-06 18:10:45 398416 --a------ C:\WINDOWS\system32\Vbrun300.dll <Not Verified; Microsoft Corporation; Visual Basic 3.0>
2008-01-06 18:10:45 32768 --a------ C:\WINDOWS\system32\Svrapi.dll <Not Verified; Microsoft Corporation; Microsoft(R) Windows(R) Operating System>
2008-01-06 18:10:43 640512 --a------ C:\WINDOWS\system32\oc30.dll <Not Verified; Microsoft Corporation; Microsoft® OLE Controls Development Kit>
2008-01-06 18:10:29 0 d-------- C:\Program Files\Webster's World Encyclopedia 2001
2008-01-06 18:10:06 0 d-------- C:\Documents and Settings\Kevin\WINDOWS


-- Find3M Report ---------------------------------------------------------------

2008-01-10 06:56:09 4 --a------ C:\Documents and Settings\Kevin\Application Data\QSWWShare
2008-01-09 19:37:48 0 d-------- C:\Program Files\Trend Micro
2008-01-08 22:46:43 0 d-------- C:\Program Files\BAE
2008-01-08 20:55:08 0 d-------- C:\Program Files\Common Files
2008-01-06 19:19:57 0 d-------- C:\Program Files\Java
2008-01-06 18:55:01 0 d-------- C:\Program Files\Google
2008-01-06 16:52:06 0 d-------- C:\Program Files\SpongeBob SquarePants Obstacle Odyssey 2
2007-11-27 07:45:57 0 d-------- C:\Program Files\IncrediMail
2007-11-10 23:31:02 0 d-------- C:\Program Files\Instant Messenger Names


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HP Software Update "= "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [02/16/2005 10:11 PM]
"HP Component Manager "= "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [01/12/2005 01:54 PM]
"DVDLauncher "= "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [02/23/2005 04:19 PM]
"DMXLauncher "= "C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [01/27/2005 01:02 AM]
"dla "= "C:\WINDOWS\system32\dla\tfswctrl.exe" [12/06/2004 01:05 AM]
"Dell QuickSet "= "C:\Program Files\Dell\QuickSet\quickset.exe" [09/01/2005 05:24 PM]
"Broadcom Wireless Manager UI "= "C:\WINDOWS\system32\WLTRAY.exe" [12/19/2005 03:08 PM]
"ATIPTA "= "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [08/31/2004 09:10 PM]
"Apoint "= "C:\Program Files\Apoint\Apoint.exe" [10/07/2005 06:13 AM]
"UfSeAgnt.exe "= "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" [09/17/2007 10:24 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe "= "C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 05:00 AM]
"updateMgr "= "C:\PROGRAM FILES\ADOBE\ACROBAT 7.0\READER\ADOBEUPDATEMANAGER.exe" [03/30/2006 03:45 PM]
"DellSupport "= "C:\Program Files\DellSupport\DSAgnt.exe" [03/15/2007 10:09 AM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [9/23/2005 9:05:26 PM]
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [4/8/2006 2:46:53 AM]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [7/7/2003 12:20:40 AM]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Billminder.lnk]
backup=C:\WINDOWS\pss\Billminder.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Quicken Scheduled Updates.lnk]
backup=C:\WINDOWS\pss\Quicken Scheduled Updates.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Quicken Startup.lnk]
backup=C:\WINDOWS\pss\Quicken Startup.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IncrediMail]
C:\Program Files\IncrediMail\bin\IncMail.exe /c

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSPM Startup]
"C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler]
"C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
"C:\Program Files\iTunes\iTunesHelper.exe "

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSKDetectorExe]
C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UfSeAgnt.exe]
"C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe "

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
Usnsvc usnsvc


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{225762b9-cbdb-11da-992c-00038a000015}]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{fa2c7d31-cbc3-11da-992a-806d6172696f}]




-- End of Deckard's System Scanner: finished at 2008-01-10 12:16:23 ------------

 

Deckards log "extra" below. Would not fit in first post.

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel(R) Celeron(R) M processor 1.50GHz
Percentage of Memory in Use: 75%
Physical Memory (total/avail): 511.23 MiB / 127.58 MiB
Pagefile Memory (total/avail): 1249.68 MiB / 923.45 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1933.79 MiB

C: is Fixed (NTFS) - 34.1 GiB total, 17.88 GiB free.
D: is CDROM (CDFS)
E: is Removable (FAT)

\\.\PHYSICALDRIVE0 - ST9408114A - 37.26 GiB - 3 partitions
\PARTITION0 - Unknown - 47.03 MiB
\PARTITION1 (bootable) - Installable File System - 34.1 GiB - C:
\PARTITION2 - Unknown - 3.1 GiB

\\.\PHYSICALDRIVE1 - Kingston DataTraveler 2.0 USB Device - 243.17 MiB - 1 partition
\PARTITION0 (bootable) - Win95 w/Extended Int 13 - 245.97 MiB - E:



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FirstRunDisabled is set.

FW: Trend Micro Personal Firewall v5.0 (Trend Micro Inc.)
AV: Trend Micro Internet Security v16.00.1645 ()

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe "= "%windir%\\system32\\sessmgr.exe:*:enabledxpsp2res.dll,-22019 "
"%windir%\\Network Diagnostic\\xpnetdiag.exe "= "%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabledxpsp3res.dll,-20000 "

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe "= "%windir%\\system32\\sessmgr.exe:*:enabledxpsp2res.dll,-22019 "
"%windir%\\Network Diagnostic\\xpnetdiag.exe "= "%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabledxpsp3res.dll,-20000 "
"C:\\Program Files\\TurboTax\\Home & Business 2006\\32bit\\ttax.exe "= "C:\\Program Files\\TurboTax\\Home & Business 2006\\32bit\\ttax.exe:LocalSubNet:Enabled:TurboTax "
"C:\\Program Files\\TurboTax\\Home & Business 2006\\32bit\\updatemgr.exe "= "C:\\Program Files\\TurboTax\\Home & Business 2006\\32bit\\updatemgr.exe:LocalSubNet:Enabled:TurboTax Update Manager "
"C:\\Program Files\\iTunes\\iTunes.exe "= "C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes "
"C:\\Documents and Settings\\Kevin\\Local Settings\\Temporary Internet Files\\Content.IE5\\EL1O4PQ1\\incredimail_install[1].exe "= "C:\\Documents and Settings\\Kevin\\Local Settings\\Temporary Internet Files\\Content.IE5\\EL1O4PQ1\\incredimail_install[1].exe:*:Enabled:IncrediMail Installer "
"C:\\Program Files\\IncrediMail\\bin\\ImApp.exe "= "C:\\Program Files\\IncrediMail\\bin\\ImApp.exe:*:Enabled:IncrediMail "
"C:\\Program Files\\IncrediMail\\bin\\IncMail.exe "= "C:\\Program Files\\IncrediMail\\bin\\IncMail.exe:*:Enabled:IncrediMail "
"C:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe "= "C:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe:*:Enabled:IncrediMail "


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Kevin\Application Data
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
CLIENTNAME=Console
COLLECTIONID=COL8143
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=SHOPOFFICE
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HMSERVER=https://wwss1proa.cce.hp.com/wuss/servlet/WUSSServlet
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Kevin
ITEMID=dj-22741-15
LANG=1033
LOGONSERVER=\\SHOPOFFICE
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
OSVER=winXPH
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 8, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0d08
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
SESSIONID=1158353910480htx6060.cce.hp.com1c21524:10db2498ad5:36c9
SESSIONNAME=Console
SonicCentral=C:\Program Files\Common Files\Sonic Shared\Sonic Central\
SWUTVER=1.0.18.20030625
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\Kevin\LOCALS~1\Temp
TIMEOUT=0
TMP=C:\DOCUME~1\Kevin\LOCALS~1\Temp
TOOLPATH=/C:\Program%20Files\HP\HP%20Software%20Update\install.htm
UPDATEDIR=C:\DOCUME~1\Kevin\LOCALS~1\Temp\radD51CB.tmp
USERDOMAIN=SHOPOFFICE
USERNAME=Kevin
USERPROFILE=C:\Documents and Settings\Kevin
VERSION=3.0.5.001
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Kevin (admin)
Administrator (new local, admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
--> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {075473F5-846A-448B-BCB3-104AA1760205}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {AB708C9B-97C8-4AC9-899B-DBF226AC9382}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {B12665F4-4E93-4AB4-B7FC-37053B524629}
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Flash Player 9 ActiveX --> C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe -uninstallDelete
Adobe Reader 7.0.9 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70900000002}
ALPS Touch Pad Driver --> C:\Program Files\Apoint\Uninstap.exe ADDREMOVE
AOLIcon --> MsiExec.exe /I{62BD0AE0-4EB1-4BBB-8F43-B6400C8FEB2C}
Apple Mobile Device Support --> MsiExec.exe /I{8FC46258-0843-4D79-B7F0-F2B82FE6173B}
Apple Software Update --> MsiExec.exe /I{A260B422-70E1-41E2-957D-F76FA21266D5}
ATI Control Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}\setup.exe"
ATI Display Driver --> rundll32 C:\WINDOWS\system32\atiiiexx.dll,_InfEngUnInstallINFFile_RunDLL@16 -force_restart -flags:0x2010001 -inf_classISPLAY -clean
Blasterball 2 --> "C:\Program Files\WildTangent\Apps\GameChannel\Games\D1A6F3FD-7B40-443F-8767-BADB25A0D222\Uninstall.exe "
Broadcom Management Programs 2 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{64A77F14-0E08-4A97-A859-E93CFF428756} /l1033
Conexant D480 MDC V.9x Modem --> C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_8086&DEV_24x6&SUBSYS_542214F1\HXFSETUP.EXE -U -Idel5422k.inf
CutePDF Writer 2.7 --> C:\Program Files\Acro Software\CutePDF Writer\uninscpw.exe /uninstall
Dell Digital Jukebox Driver --> C:\Program Files\Dell\Digital Jukebox Drivers\DrvUnins.exe /s
Dell Driver Reset Tool --> MsiExec.exe /I{5905F42D-3F5F-4916-ADA6-94A3646AEE76}
Dell Game Console --> "C:\Program Files\WildTangent\Apps\Dell Game Console\Uninstall.exe "
Dell Media Experience --> MsiExec.exe /I{AC0EE5B0-A8FB-4D0A-AF03-2EDC518F841B}
Dell Wireless WLAN Card --> "C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwlu00.exe" verbose /rootkey= "Software\Broadcom\802.11\UninstallInfo" /rootdir= "C:\Program Files\Dell\Dell Wireless WLAN Card "
DellSupport --> MsiExec.exe /X{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}
Digital Content Portal --> MsiExec.exe /I{6D5FCA42-1486-4E32-AFE8-1B7E2AA59D33}
Digital Line Detect --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E646DCF0-5A68-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanelAnyText
EducateU --> MsiExec.exe /I{A683A2C0-821C-486F-858C-FA634DB5E864}
ELIcon --> MsiExec.exe /I{4667B940-BB01-428B-986E-A0CC46497BF7}
GdiplusUpgrade --> MsiExec.exe /I{5421155F-B033-49DB-9B33-8F80F233D4D5}
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
HP Photo & Imaging 3.1 --> C:\Program Files\HP\Digital Imaging\uninstall\hpzscr01.exe -datfile hpqscr01.dat
HP PSC & OfficeJet 3.0 --> "C:\Program Files\HP\Digital Imaging\{F38FA38A-7E5A-4209-88ED-4DE21CD20EEF}\setup\hpzscr01.exe" -datfile hposcr03.dat
HP Software Update --> MsiExec.exe /X{15EE79F4-4ED1-4267-9B0F-351009325D7D}
HP Update --> MsiExec.exe /X{8C6027FD-53DC-446D-BB75-CACD7028A134}
IncrediMail Xe --> C:\PROGRA~1\INCRED~1\bin\imsetup.exe /remove /addon:IncrediMail /log:IncMail.log
Internal Network Card Power Management --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1F528948-0E80-4C96-B455-DE4167CB1DF7}\setup.exe" -l0x9 UNINSTALL APPDRVNT4
iTunes --> MsiExec.exe /I{85B90D8C-70F3-4E84-BD31-5E9489C0F9FB}
J2SE Runtime Environment 5.0 Update 10 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150100}
J2SE Runtime Environment 5.0 Update 6 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150060}
Jasc Paint Shop Pro 8 --> MsiExec.exe /I{81A34902-9D0B-4920-A25C-4CDC5D14B328}
Java 2 Runtime Environment, SE v1.4.2_03 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142030}
Learn2 Player (Uninstall Only) --> C:\Program Files\Learn2.com\StRunner\stuninst.exe
Macromedia Shockwave Player --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
MCU --> MsiExec.exe /I{D2988E9B-C73F-422C-AD4B-A66EBE257120}
Memories Disc Creator 2.0 --> MsiExec.exe /X{2E132061-C78A-48D4-A899-1D13B9D189FA}
Microsoft Office FrontPage 2003 --> MsiExec.exe /I{90170409-6000-11D3-8CFE-0150048383C9}
Microsoft Office Professional Edition 2003 --> MsiExec.exe /I{91110409-6000-11D3-8CFE-0150048383C9}
Microsoft Plus! Digital Media Edition Installer --> MsiExec.exe /X{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}
Microsoft Plus! Photo Story 2 LE --> MsiExec.exe /X{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}
Modem Helper --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7F142D56-3326-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanel
MSN --> C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARP
Musicmatch® Jukebox --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{85D3CC30-8859-481A-9654-FD9B74310BEF}\setup.exe" -l0x9 -uninst
NetWaiting --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3F92ABBB-6BBF-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanelAnyText
overland --> MsiExec.exe /I{766273C1-A39B-47EB-ACE8-DEBDD8094BCC}
Photo Click --> MsiExec.exe /I{6E179C77-7335-458D-9537-4F4EAC0181ED}
PowerDVD 5.5 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall
Quicken 2003 Premier Home & Business --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{2A3E87C5-ED9D-427F-9E0F-C06E8EAD6351} anything
QuickSet --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C5074CC4-0E26-4716-A307-960272A90040}\setup.exe" -l0x9 UNINSTALL APPDRVNT4 - ALL
QuickTime --> MsiExec.exe /I{08094E03-AFE4-4853-9D31-6D0743DF5328}
RealPlayer --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
RegCure 1.3.0.2 --> C:\Program Files\RegCure\uninst.exe
Search Assist --> MsiExec.exe /X{DF6A589A-7A1A-430C-9FF2-A0BDB42669DC}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe "
Security Update for Step By Step Interactive Training (KB923723) --> "C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe "
Sonic DLA --> MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
Sonic RecordNow Audio --> MsiExec.exe /I{AB708C9B-97C8-4AC9-899B-DBF226AC9382}
Sonic RecordNow Copy --> MsiExec.exe /I{B12665F4-4E93-4AB4-B7FC-37053B524629}
Sonic RecordNow Data --> MsiExec.exe /I{075473F5-846A-448B-BCB3-104AA1760205}
Trend Micro Internet Security --> C:\Program Files\Trend Micro\Internet Security\remove.exe
Trend Micro Internet Security --> MsiExec.exe /X{A621B45A-D138-4A95-BE10-7CABA05EF94E}
TurboTax Home & Business 2006 --> C:\Program Files\TurboTax\Home & Business 2006\TaxUnst.EXE "C:\Program Files\TurboTax\Home & Business 2006\Uninstall.log" -NoGui
TurboTax ItsDeductible 2005 --> MsiExec.exe /X{2E7595EC-4FB1-4E29-93D4-9083C8A9B107}
TurboTax ItsDeductible 2006 --> MsiExec.exe /X{AFF1EA96-9C23-4249-B7D4-CD4B54D4582F}
TurboTax Premier 2005 --> C:\Program Files\TurboTax\Premier 2005\TaxUnst.EXE "C:\Program Files\TurboTax\Premier 2005\Uninstall.log" -NoGui
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe /u
WebCyberCoach 3.2 Dell --> "C:\Program Files\WebCyberCoach\b_Dell\WCC_Wipe.exe" "WebCyberCoach ext\wtrb" /inf "engine.inf,RealUninstallSection,,4" /infcfg "enginecf.inf,RealUninstallSection,,4 "
Webster's World Encyclopedia 2001 --> C:\WINDOWS\uninst.exe -f "C:\Program Files\Webster's World Encyclopedia 2001\DeIsL1.isu" -c "C:\Program Files\Webster's World Encyclopedia 2001\_ISREG32.DLL "
WexTech AnswerWorks --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EA2BEBD6-87B9-41E5-95AC-7E4C165A9475}\SETUP.EXE" -l0x9 -eliminate
WildTangent Web Driver --> C:\Program Files\WildTangent\Apps\CDA\CDAUninstall.exe
Windows Live Messenger --> MsiExec.exe /I{7A837109-E671-470D-B489-F1EBE471D220}


-- Application Event Log -------------------------------------------------------

Event Record #/Type829 / Error
Event Submitted/Written: 01/10/2008 09:34:25 AM
Event ID/Source: 11706 / MsiInstaller
Event Description:
Product: Fax -- Error 1706.No valid source could be found for product Fax. The Windows Installer cannot continue.

Event Record #/Type828 / Warning
Event Submitted/Written: 01/10/2008 09:21:57 AM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{D40E4A88-EBC8-4D52-BE3C-A4917A057EF0}', feature 'Fax' failed during request for component '{662E9395-9291-11D6-8707-00B0D0236D7F}'

Event Record #/Type827 / Warning
Event Submitted/Written: 01/10/2008 09:21:57 AM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{D40E4A88-EBC8-4D52-BE3C-A4917A057EF0}', feature 'Fax', component '{E3D9F699-6C85-4711-BD37-169F53FE35D3}' failed. The resource 'C:\Program Files\HP\Digital Imaging\bin\lfplt13n.dll' does not exist.

Event Record #/Type825 / Error
Event Submitted/Written: 01/10/2008 09:21:22 AM
Event ID/Source: 11706 / MsiInstaller
Event Description:
Product: Fax -- Error 1706.No valid source could be found for product Fax. The Windows Installer cannot continue.

Event Record #/Type824 / Warning
Event Submitted/Written: 01/10/2008 09:13:40 AM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{D40E4A88-EBC8-4D52-BE3C-A4917A057EF0}', feature 'Fax' failed during request for component '{662E9395-9291-11D6-8707-00B0D0236D7F}'



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type39451 / Error
Event Submitted/Written: 01/10/2008 00:14:06 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type39450 / Error
Event Submitted/Written: 01/10/2008 00:13:57 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type39449 / Error
Event Submitted/Written: 01/10/2008 00:13:36 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type39448 / Error
Event Submitted/Written: 01/10/2008 00:13:05 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type39447 / Error
Event Submitted/Written: 01/10/2008 00:12:59 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.



-- End of Deckard's System Scanner: finished at 2008-01-10 12:16:23 ------------

 

Hi JulieS
Welcome to Windowsbbs

Have you received help at another form?

You have fixed entries using HJT, who told you to fix these entries and what other programs have you ran?

Lets try this and see if your internet will come back.

Open a command window and type the following commands, hitting enter after each.

ipconfig /release

ipconfig /flushdns

ipconfig /renew

See if the connection is restored. If not, proceed with the following.

Download Winsock XP Fix. Close all open programs and connections. Run Winsock XP Fix and select Fix. Reboot.

Let me know

Geri

 

ok. I did the ipconfig commands. No luck. Ran Winsock. No luck. I am attaching another Deckards scan log as I have been working on this thing all week. System no longer run slow, but internet explorer does not work. When I click to open, the address bar shows http://go.microsoft.com/fwlink/?LinkId=74005. However, the blue bar at the very top of the screen shows http://runonce.msn.com/runonce2.aspx - Windows Internet Explorer. Also, if I click on Tools/Internet Options, I get the message "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

Thanks for any help you can provide.

My brother in law said I should give up on IE7 and download Mozilla Firefox...

Deckard's System Scanner v20071014.68
Run by Kevin on 2008-01-12 20:05:21
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Kevin.exe) -----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:05:30 PM, on 1/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\INCRED~1\bin\ImNotfy.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Documents and Settings\Kevin\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Kevin.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: BHO - {9125F250-EB4F-49fe-AE17-C17665873A5C} - C:\Program Files\BHO\plugin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe "
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe "
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe "
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe "
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\PROGRAM FILES\ADOBE\ACROBAT 7.0\READER\ADOBEUPDATEMANAGER.EXE AcRdB7_0_9
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175912041177
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab47946.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9101 bytes

-- Files created between 2007-12-12 and 2008-01-12 -----------------------------

2008-01-12 10:31:04 0 d--hs---- C:\found.000
2008-01-10 23:01:38 180 --a------ C:\Skiprunonce.reg
2008-01-10 22:16:05 0 d-------- C:\WINDOWS\system32\NtmsData
2008-01-10 22:15:40 278528 --a------ C:\WINDOWS\system32\hpdjaio <Not Verified; HP; HP DeskJet>
2008-01-10 22:13:19 278528 --a------ C:\WINDOWS\system32\hpdj <Not Verified; HP; HP DeskJet>
2008-01-10 20:57:47 2520 --a------ C:\WINDOWS\system32\tmp.reg
2008-01-09 23:19:16 0 d-------- C:\RegSeeker
2008-01-09 20:50:46 0 d-------- C:\Program Files\RegCure
2008-01-08 20:00:29 0 d-------- C:\Program Files\Lavasoft
2008-01-07 19:58:03 0 d-------- C:\Documents and Settings\Administrator\Application Data\Identities
2008-01-07 19:58:03 0 d-------- C:\Documents and Settings\Administrator\Application Data\Google
2008-01-07 19:58:03 0 d-------- C:\Documents and Settings\Administrator\Application Data\Corel
2008-01-07 19:58:02 0 dr-h----- C:\Documents and Settings\Administrator\SendTo
2008-01-07 19:58:02 0 dr-h----- C:\Documents and Settings\Administrator\Recent
2008-01-07 19:58:02 0 d--h----- C:\Documents and Settings\Administrator\PrintHood
2008-01-07 19:58:02 0 d--h----- C:\Documents and Settings\Administrator\NetHood
2008-01-07 19:58:02 0 dr------- C:\Documents and Settings\Administrator\My Documents
2008-01-07 19:58:02 0 d--h----- C:\Documents and Settings\Administrator\Local Settings
2008-01-07 19:58:02 0 dr------- C:\Documents and Settings\Administrator\Favorites
2008-01-07 19:58:02 0 d-------- C:\Documents and Settings\Administrator\Desktop
2008-01-07 19:58:02 0 d--hs---- C:\Documents and Settings\Administrator\Cookies
2008-01-07 19:58:02 0 dr-h----- C:\Documents and Settings\Administrator\Application Data
2008-01-07 19:58:02 0 d-------- C:\Documents and Settings\Administrator\Application Data\Sun
2008-01-07 19:58:02 0 d---s---- C:\Documents and Settings\Administrator\Application Data\Microsoft
2008-01-07 19:58:01 0 d--h----- C:\Documents and Settings\Administrator\Templates
2008-01-07 19:58:01 0 dr------- C:\Documents and Settings\Administrator\Start Menu
2008-01-07 19:58:01 786432 --ah----- C:\Documents and Settings\Administrator\NTUSER.DAT
2008-01-06 22:05:49 0 d-------- C:\i386
2008-01-06 18:11:54 739328 --a------ C:\WINDOWS\system32\IR41_32.DLL <Not Verified; Intel Corporation; Intel Indeo(R) Video Interactive 32-bit Driver>
2008-01-06 18:10:45 398416 --a------ C:\WINDOWS\system32\Vbrun300.dll <Not Verified; Microsoft Corporation; Visual Basic 3.0>
2008-01-06 18:10:45 32768 --a------ C:\WINDOWS\system32\Svrapi.dll <Not Verified; Microsoft Corporation; Microsoft(R) Windows(R) Operating System>
2008-01-06 18:10:43 640512 --a------ C:\WINDOWS\system32\oc30.dll <Not Verified; Microsoft Corporation; Microsoft® OLE Controls Development Kit>
2008-01-06 18:10:06 0 d-------- C:\Documents and Settings\Kevin\WINDOWS


-- Find3M Report ---------------------------------------------------------------

2008-01-12 19:55:40 4 --a------ C:\Documents and Settings\Kevin\Application Data\QSWWShare
2008-01-12 12:19:09 0 d--h----- C:\Program Files\BHO
2008-01-09 19:37:48 0 d-------- C:\Program Files\Trend Micro
2008-01-08 22:46:43 0 d-------- C:\Program Files\BAE
2008-01-08 20:55:08 0 d-------- C:\Program Files\Common Files
2008-01-06 19:19:57 0 d-------- C:\Program Files\Java
2008-01-06 18:55:01 0 d-------- C:\Program Files\Google
2008-01-06 16:52:06 0 d-------- C:\Program Files\SpongeBob SquarePants Obstacle Odyssey 2
2007-11-27 07:45:57 0 d-------- C:\Program Files\IncrediMail


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{9125F250-EB4F-49fe-AE17-C17665873A5C}]
11/03/2006 10:49 AM 140496 --a------ C:\Program Files\BHO\plugin.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DVDLauncher "= "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [02/23/2005 04:19 PM]
"DMXLauncher "= "C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [01/27/2005 01:02 AM]
"dla "= "C:\WINDOWS\system32\dla\tfswctrl.exe" [12/06/2004 01:05 AM]
"Dell QuickSet "= "C:\Program Files\Dell\QuickSet\quickset.exe" [09/01/2005 05:24 PM]
"Broadcom Wireless Manager UI "= "C:\WINDOWS\system32\WLTRAY.exe" [12/19/2005 03:08 PM]
"ATIPTA "= "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [08/31/2004 09:10 PM]
"Apoint "= "C:\Program Files\Apoint\Apoint.exe" [10/07/2005 06:13 AM]
"UfSeAgnt.exe "= "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" [09/17/2007 10:24 AM]
"MSKDetectorExe "= "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" [08/12/2005 03:16 PM]
"iTunesHelper "= "C:\Program Files\iTunes\iTunesHelper.exe" [06/28/2007 08:14 AM]
"ISUSScheduler "= "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [06/10/2005 10:44 AM]
"ISUSPM Startup "= "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" [06/10/2005 10:44 AM]
"HP Software Update "= "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [02/16/2005 10:11 PM]
"HP Component Manager "= "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [01/12/2005 01:54 PM]
"QuickTime Task "= "C:\Program Files\QuickTime\qttask.exe" [04/27/2007 08:41 AM]
"TkBellExe "= "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [09/30/2006 04:22 PM]
"SunJavaUpdateSched "= "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe" [11/09/2006 02:07 PM]
"MMTray "= "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [09/08/2005 07:20 PM]
"MimBoot "= "C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe" [09/08/2005 07:20 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe "= "C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 05:00 AM]
"updateMgr "= "C:\PROGRAM FILES\ADOBE\ACROBAT 7.0\READER\ADOBEUPDATEMANAGER.exe" [03/30/2006 03:45 PM]
"DellSupport "= "C:\Program Files\DellSupport\DSAgnt.exe" [03/15/2007 10:09 AM]
"IncrediMail "= "C:\Program Files\IncrediMail\bin\IncMail.exe" [11/19/2007 01:49 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [9/23/2005 9:05:26 PM]
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [4/8/2006 2:46:53 AM]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Billminder.lnk]
backup=C:\WINDOWS\pss\Billminder.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Quicken Scheduled Updates.lnk]
backup=C:\WINDOWS\pss\Quicken Scheduled Updates.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Quicken Startup.lnk]
backup=C:\WINDOWS\pss\Quicken Startup.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
Usnsvc usnsvc


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{225762b9-cbdb-11da-992c-00038a000015}]




-- End of Deckard's System Scanner: finished at 2008-01-12 20:05:56 ------------

 

Hi JulieS

Please click Start > Run
Copy and paste the command below into the run box and click OK.

regedit /e "%userprofile%\desktop\IETools.txt
"HKEY_CURRENT_USER/Software/Policies/Microsoft/Internet Explorer "

A file IETools.txt should be on your desktop, Please post the contents here.

Thanks
Geri

 

Hi Geri,

Nothing comes up. Should the command include everything from regedit through Explorer "? Should it all be on one line? If so, is there a space between .txt and "HKEY? Is the command missing a "?

Thanks.

 

Not to butt in, but to save a bit of time, pardon the interruption. Yes, the command is missing a set of quotations. Corrected below.

Code:

regedit /e  "%userprofile%\desktop\IETools.txt"  "HKEY_CURRENT_USER/Software/Policies/Microsoft/Internet Explorer "

 

ok. thanks for the clarification. I put in the command exactly as typed. Nothing comes up. If I just use command regedit, go to HKEY_CURRENT_USER/Software/Policies/Microsoft, my only two options below that are Conferencing RTC and SystemCertificates.

What next?

 

Hi JulieS

I don't believe this is a malware problem.

I believe IE7 Is broken, There were no restrictions there and none show in the dss log.
I would recommend you either reinstall IE7 or post in the Internet Explorer form. They may have a answer there.

You can check here also, she has a lot of information.
http://www.ie-vista.com/known_issues.html#tsie

Geri

 

Thanks. I'll try there. I have tried to reinstall IE7 with no luck.

Thanks again for your help. I'll come back and post if I get this resolved.