Buffer overrun detected - MS Word

I am getting the following message when trying to open a MS Word document on one particular machine, please see attachment.

The machine is running Windows Vista, Business Edition.

 

Hi abnewallo

That error is generally caused by an add-on.

http://support.microsoft.com/?kbid=555220

Is the problem with 1 particular document or any document? Can you open a new blank document without the error? If it's 1 document, scan that document for infection.

I've found several references to disabling spell check that appeared to bypass the problem.

You could also try what I have seen cure many a problem with Word, and delete the file normal.dot
Not sure where it will be located on Vista, so do a search for it. It will be re-created the next time Word is run.

We can also have a look at things to see if there are any signs of infection on the machine. Read through this post and post a main.txt log from Deckard's System Scanner.

 

The problem is occurring with only one particular file.

I have McAfee and I ran it on the file and it reported no detected viruses.

I followed the instructions at the microsoft site for kbid=555220 but did not find any add-ins running so no changes were made in this step.

I have attached the main.txt file which was created when running deckard's system scanner.

Thank you for your assistance.

 

You have a BHO entry that could/should be fix with HijackThis.

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)


And you should uninstall Starware408, unless you specifically chose to install it. The general concensus is that it's spyware.

I doubt either of those is causing the Word problem though. Can you open the document long enough to select Help>Detect and repair? Did you try deleting normal.dot? Is the document something you can send to me so that I might analyze it?

 

The document is not remaining open after the error message appears.

The document is opening without any problems on other computers. I will check to see if I can share the document with you.

 

I have attached the file for your investigation.

This is the only file on that machine which is giving problems.

Copies of the file work fine on other machines.

 

I did not realise that the file did not attach in the last message. So here it is.

 

I see nothing wrong with that document. I'd suggest doing a repair installation of Word before going any further.

Will continue to search for other things to try too.

 

Yes, good news. The repair solved the problem.

Thank you.

 

Good news indeed! Glad I could help.