Installation freeze

I'm not convinced that unregistering the Windows Installer worked before, so lets do it again with a slight modification. First, make sure msiexec.exe is not running in the Task Manager>Processes tab and kill it if it is. Open a command window. Copy each of the bolded commands below and paste them into the command window, one at a time, hitting enter after each.

msiexec.exe /unregister

regsvr32 /u C:\Windows\System32\msi.dll

regsvr32 /u C:\Windows\System32\msihnd.dll

ren C:\Windows\System32\msi.dll msi.old

ren C:\Windows\System32\msiexec.exe msiexec.old

ren C:\Windows\System32\msihnd.dll msihnd.old

I believe the regsvr32 commands should produce a 'succeeded' message, and I expect the ren commands to prompt overwriting an existing file, to which you should answer yes. If you get any errors or 'unsuccessful' messages, let me know.

If all of the above succeed (the ren operations may not tell you they succeeded, but certainly will tell you if they don't), reboot and run the setup for the Windows Installer 3.1 again. When done, reboot yet again, then try the iTunes setup package.

 

Error

After each of the ren operations have been inputted a message appears stating that "a duplicate file name exists, or the file cannot be found. "
so im guessing thats the error?

 

Does it ask if you want to overwrite? Yes.

Which one cannot be found?

 

Nope it doesnt it just asks for another command
All of the commands beginning with ren C.... cannot be found

 

If you entered the commands more than once, and the first attempt had been successful, then you would indeed get the 'file not found' message on subsequent attempts. That's actually a good thing because it means that the files can now be created by running the Windows Installer setup. Reboot and run that, then reboot again and try the iTunes setup.

 

****

hey tried that to but now windows installer initiates for a second and then this message appears
The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows installer is not correctly installed. Contact your personal support for assistance.
Weird?

 

You got that while trying to install the Windows Installer? That is weird. I'll have to do some further research and get back to ya.

 

NoNo after trying to install itunes
windows installer worked fine, it just didnt change anything

 

Try this.

http://support.microsoft.com/kb/315353

 

Try this as well. Copy the bolded command below.

sc config MSIServer start= demand

Open a command window and paste the command, then hit enter. This sets the Installer service to manual (in case it has been disabled).

 

Grrrrrr

Right iv tried both of those and still nothing
From the link u sent me it says to
"Click Start, click Run, type regedit in the Open box, and then click OK.
b. Click the following registry hive:
HKEY_CLASSES_ROOT
c. On the Edit menu, click Permissions.
d. If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click Check Names, and then click OK.
e. Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box.
f. Click Apply, click OK, and then quit Registry Editor "
however the full control box is already checked so it has no effect.
Anymore suggestions lol?

 

Out of suggestions at the moment ........ I'll try to dig up something.

 

Lets see if the correct registry information is there. Highlight and copy the contents of the code box below and paste it into a command window.

Code:

reg query  "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer "> "%userprofile%\desktop\MSI.txt "
start notepad  "%userprofile%\desktop\MSI.txt "
exit
cls

It will open MSI.txt on your desktop when finished. Please post the contents of that text file.

Download and run the Windows Installer Cleanup Utility. Look for entries related to the installations you are trying to perform and remove them. Reboot and try the install again.