DUMP DATA: Win XP crashes suddenly

I was having some issues with applications crashing, so I re-installed windows xp - I did a clean install....wiping out and formatting the HDD.

After that, I was running a database import and had several programs open...when my PC just rebooted...no blue screen...just a reboot.

I have a feeling that re-installing the OS did not fix my previous issues and feel something else maybe wrong.


Below is the Dump Data from the USER.DMP file...Any help appreciated!!



Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Thu Dec 27 02:57:24.000 2007 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 0:00:01.000
............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(6b0.6bc): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=001445c8 ecx=7c80996d edx=00040001 esi=00000001 edi=00000000
eip=0012e7b0 esp=0095ffb8 ebp=001445d0 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
0012e7b0 0000 add byte ptr [eax],al ds:0023:00000000=??
WARNING: Non-directory path: 'C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp'

 

Configure your computer so that it does not automatically restart and shows a blue screen.

Right-click on the Computer icon and choose Properties.The Advanced tab should already be selected, so you'll want to click the Settings button under "Startup and Recovery ".
Here we go… just uncheck the option for Automatically restart under the System failure section.

Next time you get a BSOD you'll be able to see what the problem is.

 

Hi, pj94z. Welcome to Windows BBS!

In addition to dale456654's suggestion, please carefully follow the instructions in this link to produce potentially more helpful dump log data.

I suspect that will also take care of the "Symbol search path is: *** Invalid ***" and empty "Executable search path is:" issues.


There are only a couple people (who visit Windows BBS occasionally) who have the expertise necessary to decipher the dump log output and offer their suggestions. The rest of us offer suggestions based on observation only.

Perhaps this 4-page article, Network World: "How to solve Windows system crashes in minutes" (specifically the last paragraph of page 3 and all of page 4) will help you identify the culprit after you produce a DebugWiz-generated dump log.

Note: The crash you described in the thread title and your initial problem description appears to be a system crash (not a program crash). Therefore the .DMP file you're looking to analyze is probably C:\MEMORY.DMP or (for Mini-dumps) C:\WINDOWS\Minidump\Minixxxxxx-yy.dmp (The x's will be the date and the y's will be the crash count for the day.)

 

memorty test

Hey guys - I downloaded memtest86+ and am currently running the memtest on the PC with the issue.

The PC is AMD 64 with Dual Channell DDR2 - it has 4 memory sticks. It came with 2, and I installed 2 myself about 4 months ago (worked fine until now!).


Anyway, here is a screen shot of what the memtest screen looks like right now... as you can see... the test has been running for over 1 hour and 30 mins.

Does anyone know what the RED line errors indicate? Does this mean I have a bad memory stick? How can I figure out which stick to replace, if that's the case?

Thanks !!


http://www.pjdarji.com/pc/mem1.jpg

 

1. Remove some of the memory modules from the computer (while the computer is off, of course).
   • For example, if two RAM modules are installed in your computer, remove one of the RAM modules.
2. Start your computer and see if the problem goes away.
3. If you continue to have unexpected reboots/BSODs, then replace that RAM module with another module, or install the module in a different memory slot.
4. Start your computer and see if the problem goes away.

Continue this process to see if you can pinpoint the cause of your problem to a specific RAM module or slot.

==========

• Microsoft KB134503:
  

EDIT: BTW, when using multiple memory sticks, having matched pairs of sticks is reportedly important with some computer configurations. In your case, it might be important that all 4 sticks match.

 

Fixed !

Well, after the memtest finished....I thought about my problem some more:

My PC only crashed when using certain applications - app A or B.

One of these apps has a database associated with it which I had recently backed up and tried to restore (sql).

Well - I remembered there were some errors during the database restore...and felt maybe the crashes were due to the database issues.

Well - turns out, I was right. I re-installed apps A and B. Re-installed DB server and used a different backup - and got no errors.

Ever since then, My PC is running very smooth...no errors and no crashes.

So - althouht memtest detected an error -- it seems it's probably too small to really make much of a difference.
In reality, the errors were caused by the corrupted Database.

Thanks