Can't open Windows Media Player attacthment

I'm not even sure if I'm in the right place! If I receive an email with a windows media player attachment and I try to open it - it says: Problem with the url - url may not be valid - protocol not supported. I don't even know what url is. What does all this mean and how do I correct. Please explain simply. I have mozzila firefox - but if I send the email over to AOL I'm able to open and view. PS - Along the top or near the top of the screen it says: Real Player, Windows Marketplace, Windows Media. If I'm in the wrong place please redirect. Thanks.

 

Hello oceanbaby and welcome to the Board

Added to your thread title and sent it to the FireFox section.

 

Where do you see this? In AOL or Firefox?

A

is the address which, usually, begins with "http ". I think that all browsers (unless you customize them) has it on the second toolbar from the top. Have you tried to right click on the attachment, and, select Open?
Since you don't provide any information on the attachment, nor the versions of your browser, nor operating system, there is not much which I can do, other than guessing.
Basically, AOL supports all Microsoft protocols, no question asked. while Firefox is much fussier. If you have an old version of Firefox, and WMP was installed before Firefox, FF may not have the necessary software to point to the correct player.
Whatever you want may be playable in the browser, or may require opening an external application, like WMP.
I will stop here before I create more confusion.

 

Welcome to the Forum, oceanbaby!

URL handlers enable third party applications, like streaming media players, to directly launch from within another application - commonly a web browser like Firefox.

Open Windows Media Player and check this setting:

Click on: Tools | Options | Network
In the Streaming protocols area, select all the protocol check boxes
Multicast, UDP, TCP, and HTTP

Also check:

Tools | Options | File Types
Have you selected: Windows Media Video file (wmv)

 

Thanks Ramona for trying to help me. I clicked on Tools - then Options - under Options is "connection - configure how firefox connects to the internet-settings." Clicked on "settings" - direct connection to the internet is checked off. However, there is a box that says "automatic proxy configuration - url. Should I check this?? If I do - then the box for "direct connection to the internet" is no longer checked. As you can see I'm afraid to mess things up!!! I hope this makes sense and thanks again. For some reason if a get an email that requires windows media - I can forward it from firefox to aol and I can open it. So please don't trouble yourself - PS- I don;t see anything that says streaming protocol. etc.??

 

oceanbaby,

Read my reply above again, dear. Open Windows Media Player, not Firefox. Then check the Windows Media Player settings.

Don't mess with the proxy settings in Firefox. The "Direct connection to the Internet" is the setting that you want...