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Windows Automatic Updater

Discussion in 'Windows XP' started by Fredb38, 2007/11/01.

  1. 2007/11/01
    Fredb38

    Fredb38 Well-Known Member Thread Starter

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    My Laptop is stuck in the automatic updater. The Windows XP automatic updater is downloading the same file and installing it over and over again. How can I stop it?
    The file is security update for Microsoft XML core services 4.0 service pack 2KB936181
     
    Fredb38,
    #1
  2. 2007/11/01
    Dennis L Lifetime Subscription

    Dennis L Inactive Alumni

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    Have you tried the following ??

    Security update for Microsoft XML Core Services 4.0 - Article ID : 936181

     
    Dennis L,
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  4. 2007/11/01
    Fredb38

    Fredb38 Well-Known Member Thread Starter

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    Fredb38,
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  5. 2007/11/13
    Budo

    Budo Inactive

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    KB936181 problem

    I keep getting icon for windows updates in my tool bar. Several times I have downloaded and window shows they are downloaded and installed. Then icon for updates keeps reappearing. A check in "add of remove programs" for windows updates does not show this update as being installed (KB936181). Can't delete it if it isn't installed.
    In response to Microsofts suggestion for correcting this problem as shown in previous post, I think its a crying shame that someone like me with minimum knowledge about making changes like this should have to go through all these steps. Pis*** me off.
    Budo
     
    Budo,
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  6. 2007/11/13
    Arie

    Arie Administrator Administrator Staff

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    Did you do step 1 & 3:

    1. Remove security update 936181 by using the Add or Remove Programs item in Control Panel.

    3. Repair the previous installation of MSXML 4.0 by using the Add or Remove Programs item in Control Panel.

    For some users this seems to work.
     
    Arie,
    #5
  7. 2007/11/13
    Arie

    Arie Administrator Administrator Staff

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    Yea, it's a mess.

    Do you find a file KB936181.log on your machine? If so, can you post its contents here?
     
    Arie,
    #6
  8. 2007/11/13
    Budo

    Budo Inactive

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    Arie
    No such file on computer although it did show as being downloaded and installed when I tried to update.
    Budo
     
    Budo,
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  9. 2007/11/14
    Arie

    Arie Administrator Administrator Staff

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    Then I can only suggest opening a support case with Microsoft:

    • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.
    • International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.
     
    Arie,
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  10. 2007/11/14
    Budo

    Budo Inactive

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    Arie
    I noticed that the file MSXML 4.0 under Program Files in Windows Explorer is empty. Is this a necessary file ? and would it affect the problem with installing the updates ? If so what would be the best way to get it ?
    Tks for your help
    Budo
     
    Budo,
    #9
  11. 2007/11/15
    Arie

    Arie Administrator Administrator Staff

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    I can't help you there, maybe someone else running XP has any ideas. I'm running Vista these days...
     
    Arie,
    #10
  12. 2007/11/15
    Budo

    Budo Inactive

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    Arie
    Poested this question to Microsoft by Email yesterday. In this AM's Email I received a response and possible solution. Will look this over and post back with hopefully a solution.
    Tks
    Budo
     
    Budo,
    #11
  13. 2007/11/15
    Budo

    Budo Inactive

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    Windows update problem solved

    A reply to my Email question brought a detailed step by step solution which solved the problem of not being able to download th KB936181 update.
    Basically it involved downloading the Windows Installer Cleanup Utility, installing it and running then removing MSXML 4.0 Service Pack 2 and related components, reinstalling above then downloading KB936181.
    I have detailed instructions that were sent by Brian Ren of Windows Support.
    Am happy with their reply and instuctions.
    Budo
     
    Budo,
    #12
  14. 2007/11/16
    Arie

    Arie Administrator Administrator Staff

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    OK, great! I never realized that the Windows Installer Cleanup Utility could also be used to clean these too, but it makes sense :rolleyes:
     
    Arie,
    #13

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