Printers Gone

After running Microsoft's CleanSpooler.exe tool, I have lost all the printers installed (as should be) however, I am now unable to install simple printer connected through the USB port, the "dot4usb" is missing in the port selection. I have not been able to find it on the internet or MS web site either. Called HP and they tell me to call MS. Unfortunately I do not have another 3 hours to spend on the phone. (Maybe tomorrow, but not now).

Has anyone else experienced this and/or have fix?

 

With the USB printers I have installed, you need to connect the printer when the driver installation program tells you to do so. Your system will already have the drivers (or most of the drivers) already installed.

Have you tried disconnecting it and reconnecting it? (Use Safely Remove Hardware or shutdown the machine).

I won't go into resetting the drivers, I would not know what CleanSpooler.exe might have done.

Matt

 

installed but still error printing

The 1320 printer finally installed with a dot4_002 port. It still does not print. I received the error. Troubleshooter leads to dead end. Other networked HP printers finally installed and am printing on those. Installed the 1320 onto another computer fine. Repaired o/s, still not printing. scanned w/all known tools for junk, still not printing.

Any suggestions other than ordering a new printer?...

 

Here is some of the troubleshooting information at HP:
http://h20000.www2.hp.com/bizsuppor...Id=410622&prodTypeId=18972&objectID=c00230659
Software problems.
http://h20000.www2.hp.com/bizsuppor...skId=110&prodTypeId=18972&prodSeriesId=410622
General troubleshooting.

I would uninstall the software

and/or disconnect it.

I would go to the Printers folder in Control Panel and if there were any listings for the 1320, right-click on them and select Delete. (If it asks about removing shared files, I would say Yes).

Run the installation program

Matt

 

Finally Successful

Thank you for the advise. I was trying to avoid installing the "toolbox" feature which is useless for me. I choose "minimal" installation from the cd software and now have my printer back. I also moved the USB connection on the pc to another port. DOT4_002 still exists in the printer properties though. I'm still a little confused but up and working again.

 

have you tried a system restore ?
Check to see the service such as spooling is turned on
You might want to reset so that all the services are running

 

Close Thread

All is working on this printer. System restore performed and failed. Cleaning spooler started entire mess. This Printer is now printing. Please close thread.

Thank you for your help.

 

Thanks for the follow-up Suzette. You did very well. Some of the printer problems I have seen can be very frustrating. I admire your perserverance

Matt