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stop error 0x000000f4 when uninstalling program

Discussion in 'Windows XP' started by laketorch, 2007/09/10.

  1. 2007/09/10
    laketorch

    laketorch Inactive Thread Starter

    Joined:
    2007/09/10
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    I am trying to uninstall a program, but always get this stop error. Can anyone help me figure out why this is happening.

    Here is the bugcheck info.

    The computer has rebooted from a bugcheck.
    The bugcheck was: 0x000000f4 (0x00000003, 0x856fe540, 0x856fe6b4, 0x805d11f8).
    A dump was saved in: C:\WINDOWS\Minidump\Mini091007-01.dmp.


    Opened log file 'c:\debuglog.txt'
    0: kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/downloads/symbols
    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/downloads/symbols
    0: kd> .reload;!analyze -v;r;kv;lmnt;.logclose;q
    Loading Kernel Symbols
    ..........................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 00000003, Process
    Arg2: 856fe540, Terminating object
    Arg3: 856fe6b4, Process image file name
    Arg4: 805d11f8, Explanatory message (ascii)

    Debugging Details:
    ------------------


    PROCESS_OBJECT: 856fe540

    IMAGE_NAME: csrss.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    MODULE_NAME: csrss

    FAULTING_MODULE: 00000000

    PROCESS_NAME: Setup.exe

    BUGCHECK_STR: 0xF4_Setup.exe

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    LAST_CONTROL_TRANSFER: from 805d039f to 804f9deb

    STACK_TEXT:
    f5921d00 805d039f 000000f4 00000003 856fe540 nt!KeBugCheckEx+0x1b
    f5921d24 805d12a3 805d11f8 856fe540 856fe6b4 nt!PspCatchCriticalBreak+0x75
    f5921d54 8054086c 856fe788 00000000 0013c9fc nt!NtTerminateProcess+0x7d
    f5921d54 7c90eb94 856fe788 00000000 0013c9fc nt!KiFastCallEntry+0xfc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013c9fc 00000000 00000000 00000000 00000000 0x7c90eb94


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: 0xF4_Setup.exe_IMAGE_csrss.exe

    BUCKET_ID: 0xF4_Setup.exe_IMAGE_csrss.exe

    Followup: MachineOwner
    ---------

    eax=ffdff13c ebx=856fe540 ecx=00000000 edx=856fe528 esi=856fe540 edi=8528f458
    eip=804f9deb esp=f5921ce8 ebp=f5921d00 iopl=0 nv up ei ng nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
    nt!KeBugCheckEx+0x1b:
    804f9deb 5d pop ebp
    ChildEBP RetAddr Args to Child
    f5921d00 805d039f 000000f4 00000003 856fe540 nt!KeBugCheckEx+0x1b (FPO: [Non-Fpo])
    f5921d24 805d12a3 805d11f8 856fe540 856fe6b4 nt!PspCatchCriticalBreak+0x75 (FPO: [Non-Fpo])
    f5921d54 8054086c 856fe788 00000000 0013c9fc nt!NtTerminateProcess+0x7d (FPO: [Non-Fpo])
    f5921d54 7c90eb94 856fe788 00000000 0013c9fc nt!KiFastCallEntry+0xfc (FPO: [0,0] TrapFrame @ f5921d64)
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013c9fc 00000000 00000000 00000000 00000000 0x7c90eb94
    start end module name
    804d7000 806e2000 nt ntkrpamp.exe Wed Feb 28 02:38:53 2007 (45E53F9D)
    806e2000 80702d00 hal halmacpi.dll Wed Aug 04 00:59:09 2004 (41107B2D)
    bf800000 bf9c2180 win32k win32k.sys Thu Mar 08 07:47:34 2007 (45F013F6)
    bf9c3000 bf9d4580 dxg dxg.sys Wed Aug 04 01:00:51 2004 (41107B93)
    bf9d5000 bfa1b000 ati2dvag ati2dvag.dll Fri Jul 27 22:30:44 2007 (46AAB864)
    bfa1b000 bfa89000 ati2cqag ati2cqag.dll Fri Jul 27 21:40:24 2007 (46AAAC98)
    bfa89000 bfada000 atikvmag atikvmag.dll Fri Jul 27 21:47:54 2007 (46AAAE5A)
    bfada000 bfb05000 atiok3x2 atiok3x2.dll Fri Jul 27 22:06:32 2007 (46AAB2B8)
    bfb05000 bfdf1f40 ati3duag ati3duag.dll Fri Jul 27 22:12:19 2007 (46AAB413)
    bfdf2000 bff6c780 ativvaxx ativvaxx.dll Fri Jul 27 22:01:36 2007 (46AAB190)
    bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 02:56:56 2004 (411096C8)
    f5104000 f537a000 ati2mtag ati2mtag.sys Fri Jul 27 22:30:26 2007 (46AAB852)
    f543c000 f5466180 kmixer kmixer.sys Wed Jun 14 03:47:45 2006 (448FCD31)
    f548f000 f54b2000 Fastfat Fastfat.SYS Wed Aug 04 01:14:15 2004 (41107EB7)
    f5962000 f5984080 RDPWD RDPWD.SYS Thu Jun 09 18:52:39 2005 (42A8D647)
    f5bb5000 f5bc9400 wdmaud wdmaud.sys Wed Jun 14 04:00:44 2006 (448FD03C)
    f5c6a000 f5caa280 HTTP HTTP.sys Thu Mar 16 19:33:09 2006 (441A03C5)
    f5ff3000 f61aee60 tm_cfw tm_cfw.sys Wed Aug 24 02:56:12 2005 (430C281C)
    f61ff000 f6250480 srv srv.sys Mon Aug 14 05:34:39 2006 (44E051BF)
    f6369000 f6395400 mrxdav mrxdav.sys Wed Aug 04 01:00:49 2004 (41107B91)
    f649a000 f649db80 Aspi32 Aspi32.SYS Mon Dec 22 20:02:44 1997 (349F1BC4)
    f65c6000 f6608000 TmXPFlt TmXPFlt.sys Tue Jun 12 06:00:39 2007 (466E7CD7)
    f6630000 f6741460 VSApiNt VSApiNt.sys Tue Jun 12 05:51:07 2007 (466E7A9B)
    f6752000 f6755280 ndisuio ndisuio.sys Wed Aug 04 01:03:10 2004 (41107C1E)
    f680a000 f6813000 cismbios cismbios.sys Fri Dec 30 11:19:04 2005 (43B56C08)
    f6a82000 f6a99480 dump_atapi dump_atapi.sys Wed Aug 04 00:59:41 2004 (41107B4D)
    f6a9a000 f6b08a00 mrxsmb mrxsmb.sys Fri May 05 04:41:42 2006 (445B1DD6)
    f6b09000 f6b33a00 rdbss rdbss.sys Fri May 05 04:47:55 2006 (445B1F4B)
    f6b34000 f6b55d00 afd afd.sys Wed Aug 04 01:14:13 2004 (41107EB5)
    f6b56000 f6b7dc00 netbt netbt.sys Wed Aug 04 01:14:36 2004 (41107ECC)
    f6ba6000 f6bfdd80 tcpip tcpip.sys Thu Apr 20 06:51:47 2006 (444775D3)
    f6bfe000 f6c10400 ipsec ipsec.sys Wed Aug 04 01:14:27 2004 (41107EC3)
    f6c31000 f6c44780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 01:07:04 2004 (41107D08)
    f6c45000 f6c66700 portcls portcls.sys Tue Mar 16 13:58:17 2004 (40574E49)
    f6c67000 f705f000 RtkHDAud RtkHDAud.sys Tue Oct 18 00:15:38 2005 (435484FA)
    f7087000 f70ba200 update update.sys Wed Aug 04 00:58:32 2004 (41107B08)
    f710b000 f7118000 TmPreFlt TmPreFlt.sys Tue Jun 12 06:00:39 2007 (466E7CD7)
    f715b000 f718b100 rdpdr rdpdr.sys Wed Aug 04 01:01:10 2004 (41107BA6)
    f718c000 f719ce00 psched psched.sys Wed Aug 04 01:04:16 2004 (41107C60)
    f71a5000 f71a7900 Dxapi Dxapi.sys Fri Aug 17 15:53:19 2001 (3B7D843F)
    f71c5000 f71db680 ndiswan ndiswan.sys Wed Aug 04 01:14:30 2004 (41107EC6)
    f71dc000 f71ef900 parport parport.sys Wed Aug 04 00:59:04 2004 (41107B28)
    f71f0000 f7215000 HDAudBus HDAudBus.sys Fri Jan 07 19:07:15 2005 (41DF3243)
    f7215000 f7237e80 USBPORT USBPORT.SYS Wed Aug 04 01:08:34 2004 (41107D62)
    f7238000 f725a680 ks ks.sys Wed Aug 04 01:15:20 2004 (41107EF8)
    f72a3000 f72bd580 Mup Mup.sys Wed Aug 04 01:15:20 2004 (41107EF8)
    f72be000 f72eaa80 NDIS NDIS.sys Wed Aug 04 01:14:27 2004 (41107EC3)
    f72eb000 f7377400 Ntfs Ntfs.sys Fri Feb 09 05:10:31 2007 (45CC56A7)
    f7378000 f738e780 KSecDD KSecDD.sys Wed Aug 04 00:59:45 2004 (41107B51)
    f738f000 f73a0f00 sr sr.sys Wed Aug 04 01:06:22 2004 (41107CDE)
    f73a1000 f73c0780 fltMgr fltMgr.sys Mon Aug 21 04:14:57 2006 (44E97991)
    f73c1000 f73d2620 AACmgt AACmgt.sys Thu Mar 04 23:16:42 2004 (40480D3A)
    f73d3000 f73ea480 atapi atapi.sys Wed Aug 04 00:59:41 2004 (41107B4D)
    f73eb000 f7410700 dmio dmio.sys Wed Aug 04 01:07:13 2004 (41107D11)
    f7411000 f742f880 ftdisk ftdisk.sys Fri Aug 17 15:52:41 2001 (3B7D8419)
    f7430000 f7440a80 pci pci.sys Wed Aug 04 01:07:45 2004 (41107D31)
    f7441000 f746ed80 ACPI ACPI.sys Wed Aug 04 01:07:35 2004 (41107D27)
    f7570000 f7578c00 isapnp isapnp.sys Fri Aug 17 15:58:01 2001 (3B7D8559)
    f7580000 f758a500 MountMgr MountMgr.sys Wed Aug 04 00:58:29 2004 (41107B05)
    f7590000 f759cc80 VolSnap VolSnap.sys Wed Aug 04 01:00:14 2004 (41107B6E)
    f75a0000 f75a8e00 disk disk.sys Wed Aug 04 00:59:53 2004 (41107B59)
    f75b0000 f75bc200 CLASSPNP CLASSPNP.SYS Wed Aug 04 01:14:26 2004 (41107EC2)
    f75e0000 f75e8900 msgpc msgpc.sys Wed Aug 04 01:04:11 2004 (41107C5B)
    f75f0000 f75f9f00 termdd termdd.sys Wed Aug 04 00:58:52 2004 (41107B1C)
    f7600000 f7609480 NDProxy NDProxy.SYS Fri Aug 17 15:55:30 2001 (3B7D84C2)
    f7610000 f761e100 usbhub usbhub.sys Wed Aug 04 01:08:40 2004 (41107D68)
    f7620000 f762eb80 drmk drmk.sys Wed Aug 04 01:07:54 2004 (41107D3A)
    f7650000 f7658700 wanarp wanarp.sys Wed Aug 04 01:04:57 2004 (41107C89)
    f7660000 f7668700 netbios netbios.sys Wed Aug 04 01:03:19 2004 (41107C27)
    f7670000 f7678880 Fips Fips.SYS Fri Aug 17 20:31:49 2001 (3B7DC585)
    f7690000 f769f900 Cdfs Cdfs.SYS Wed Aug 04 01:14:09 2004 (41107EB1)
    f7720000 f772ed80 sysaudio sysaudio.sys Wed Aug 04 01:15:54 2004 (41107F1A)
    f7730000 f7738e40 SMBios SMBios.sys Thu Sep 11 17:20:22 2003 (3F60F526)
    f7760000 f7768d00 intelppm intelppm.sys Wed Aug 04 00:59:19 2004 (41107B37)
    f7770000 f777c180 cdrom cdrom.sys Wed Aug 04 00:59:52 2004 (41107B58)
    f7780000 f778e080 redbook redbook.sys Wed Aug 04 00:59:34 2004 (41107B46)
    f7790000 f779a380 imapi imapi.sys Wed Aug 04 01:00:12 2004 (41107B6C)
    f77a0000 f77afd80 serial serial.sys Wed Aug 04 01:15:51 2004 (41107F17)
    f77b0000 f77bce00 i8042prt i8042prt.sys Wed Aug 04 01:14:36 2004 (41107ECC)
    f77c0000 f77cc880 rasl2tp rasl2tp.sys Wed Aug 04 01:14:21 2004 (41107EBD)
    f77d0000 f77da200 raspppoe raspppoe.sys Wed Aug 04 01:05:06 2004 (41107C92)
    f77e0000 f77ebd00 raspptp raspptp.sys Wed Aug 04 01:14:26 2004 (41107EC2)
    f77f0000 f77f6200 PCIIDEX PCIIDEX.SYS Wed Aug 04 00:59:40 2004 (41107B4C)
    f77f8000 f77fc900 PartMgr PartMgr.sys Fri Aug 17 20:32:23 2001 (3B7DC5A7)
    f78a8000 f78ad500 TDTCP TDTCP.SYS Wed Aug 04 00:58:52 2004 (41107B1C)
    f78c0000 f78c4280 usbohci usbohci.sys Wed Aug 04 01:08:34 2004 (41107D62)
    f78c8000 f78ce800 usbehci usbehci.sys Wed Aug 04 01:08:34 2004 (41107D62)
    f78d0000 f78d5200 RTL8139 RTL8139.SYS Fri Jun 13 00:29:46 2003 (3EE9614A)
    f78d8000 f78d9000 fdc fdc.sys unavailable (00000000)
    f78e0000 f78e5a00 mouclass mouclass.sys Wed Aug 04 00:58:32 2004 (41107B08)
    f78e8000 f78ee000 kbdclass kbdclass.sys Wed Aug 04 00:58:32 2004 (41107B08)
    f78f0000 f78f4880 TDI TDI.SYS Wed Aug 04 01:07:47 2004 (41107D33)
    f78f8000 f78fc580 ptilink ptilink.sys Fri Aug 17 15:49:53 2001 (3B7D8371)
    f7900000 f7904080 raspti raspti.sys Fri Aug 17 15:55:32 2001 (3B7D84C4)
    f7908000 f790d000 flpydisk flpydisk.sys Wed Aug 04 00:59:24 2004 (41107B3C)
    f7918000 f791e180 HIDPARSE HIDPARSE.SYS Wed Aug 04 01:08:15 2004 (41107D4F)
    f7920000 f7925200 vga vga.sys Wed Aug 04 01:07:06 2004 (41107D0A)
    f7928000 f792ca80 Msfs Msfs.SYS Wed Aug 04 01:00:37 2004 (41107B85)
    f7930000 f7937880 Npfs Npfs.SYS Wed Aug 04 01:00:38 2004 (41107B86)
    f7948000 f794e780 USBSTOR USBSTOR.SYS Wed Aug 04 01:08:44 2004 (41107D6C)
    f7950000 f7957c00 wceusbsh wceusbsh.sys Wed Aug 04 01:08:45 2004 (41107D6D)
    f7960000 f7964500 watchdog watchdog.sys Wed Aug 04 01:07:32 2004 (41107D24)
    f7980000 f7983000 BOOTVID BOOTVID.dll Fri Aug 17 15:49:09 2001 (3B7D8345)
    f7a10000 f7a12280 rasacd rasacd.sys Fri Aug 17 15:55:39 2001 (3B7D84CB)
    f7a40000 f7a43c80 serenum serenum.sys Wed Aug 04 00:59:06 2004 (41107B2A)
    f7a44000 f7a46580 ndistapi ndistapi.sys Fri Aug 17 15:55:29 2001 (3B7D84C1)
    f7a60000 f7a63c80 mssmbios mssmbios.sys Wed Aug 04 01:07:47 2004 (41107D33)
    f7a70000 f7a71b80 kdcom kdcom.dll Fri Aug 17 15:49:10 2001 (3B7D8346)
    f7a72000 f7a73100 WMILIB WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
    f7a74000 f7a75700 dmload dmload.sys Fri Aug 17 15:58:15 2001 (3B7D8567)
    f7a92000 f7a93780 NTIDrvr NTIDrvr.sys Tue Mar 26 14:43:32 2002 (3CA0CF64)
    f7a94000 f7a95100 swenum swenum.sys Wed Aug 04 00:58:41 2004 (41107B11)
    f7a96000 f7a97280 USBD USBD.SYS Fri Aug 17 16:02:58 2001 (3B7D8682)
    f7a9a000 f7a9bf00 Fs_Rec Fs_Rec.SYS Fri Aug 17 15:49:37 2001 (3B7D8361)
    f7a9c000 f7a9d080 Beep Beep.SYS Fri Aug 17 15:47:33 2001 (3B7D82E5)
    f7a9e000 f7a9f080 mnmdd mnmdd.SYS Fri Aug 17 15:57:28 2001 (3B7D8538)
    f7aa0000 f7aa1080 RDPCDD RDPCDD.sys Fri Aug 17 15:46:56 2001 (3B7D82C0)
    f7aa4000 f7aa5100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
    f7b38000 f7b38d00 pciide pciide.sys Fri Aug 17 15:51:49 2001 (3B7D83E5)
    f7ba7000 f7ba7860 BANTExt BANTExt.sys Wed May 27 21:43:29 1998 (356CCF51)
    f7c07000 f7c07b80 Null Null.SYS Fri Aug 17 15:47:39 2001 (3B7D82EB)
    f7c76000 f7c76d00 dxgthk dxgthk.sys Fri Aug 17 15:53:12 2001 (3B7D8438)
    f7c9f000 f7c9fc00 audstub audstub.sys Fri Aug 17 15:59:40 2001 (3B7D85BC)

    Unloaded modules:
    f543c000 f5467000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f5b67000 f5b92000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7bb6000 f7bb7000 drmkaud.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f5b92000 f5bb5000 aec.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7700000 f770d000 DMusic.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f5ecb000 f5ed9000 swmidi.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7afc000 f7afe000 splitter.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7938000 f7940000 wceusbsh.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7a0c000 f7a10000 kbdhid.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7910000 f7915000 Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f725b000 f725e000 Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    Closing open log file c:\debuglog.txt
     
  2. 2007/09/11
    mattman

    mattman Inactive Alumni

    Joined:
    2002/06/10
    Messages:
    8,198
    Likes Received:
    63
    Hi, and welcome to the BBS.

    Try booting into safe mode and running the uninstall there.

    Some setup programs are uninstallers as well. Try installing the program again, you may be presented with an uninstall option. Anyway, I would try installing it again ,then, after rebooting if necessary, uninstall it. Uninstallers may be listed in the programs folder in Start -> All Programs (apart from Add/Remove Programs in Control Panel).

    If it is a "not so nice" program, it may not want you to uninstall it easily. Do websearches for the program's name along with uninstall.

    Something may have changed in it's file system. Check if it may have uninstalls listed for any updates and uninstall those before trying to uninstall the main program.

    Matt
     

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