Generic Host Process Win32 Services Alert

Upon reboot I receive the following alert;

Generic Host Process for Win32 Services aborted

I have cleaned via Avast, Ad-ware SE and Spybot but to no avail.

Any ideas?

Junior Bravo

 

Hi juniorbravo
Welcome to Windowsbbs

Please download and post a Hijackthis log, and someone will take a look at it.

Download a copy of HJTsetup.exe from here or here

1. Save HJTsetup.exe to your desktop.
2. Double-click on the HJTsetup.exe icon on your desktop.
   (By default it will install to C:\Program Files\Hijackthis)
3. Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
4. Put a check by Create a desktop icon and then click Next again.
5. Continue to follow the rest of the prompts from there.
6. At the final dialogue box click Finish and it will launch HijackThis.
7. Click on the Do a system scan and save a log file button.
   (It will scan and the log should open in Notepad.)
8. Click on "Edit" > "Select All" to higlight the entire Notepad contents.
9. Then click on "Edit" > "Copy ".
10. Come back here to this thread and Paste the log in your next reply.
    (Right-click in the message body field and select "Paste ".)

CAUTION: DO NOT have HijackThis "fix" anything without carefully following expert guidance. Otherwise, you might render your computer unstable or even unbootable. Most of what HijackThis finds will be harmless or even required.

Geri

 

Hijack Log for review

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:41:45 AM, on 8/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://support.dell.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe "
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe "
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by134fd.bay134.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1188018344093
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1188018645765
O16 - DPF: {8AA1AE9E-9FB0-41B3-8911-89A1068A7FD1} (Installer Class) - https://www15.wirelesssync.vzw.com/en/SyncInstall.cab
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F46DBC27-03CB-4BDC-BD25-0B36EE2B2268} (InstallShield Setup Player 2K2) - http://figware.com/download/wb3/setup.exe
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15029/CTPID.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe Systems Incorporated - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe

--
End of file - 10646 bytes

Thank you for taking the time to look at this log. I recently updated to XP Professional with Service pak 2 and updates. I think the problem came through Firefox though.

Junior Bravo

 

Hi juniorbravo
I don't see anything in you HJT log.

Could you explain? what makes you think that? Did you download something? add any plug-ins?

Might check your firewall, make sure you haven't blocked it there.

This is a pertty generic message, any other messages?

Geri

 

Junior Bravo reply;

Hi Geri,

When it comes to this realm of computing I must admit I am not a wizard. All I know is that the alert showed up immediately after I installed Professional over Home XP. I did updates from Microsoft. Then this Yahoo tool bar showed up. It was very difficult to remove. I noticed that the alert is blocking my sound software. I then ran every virus scan and spyware scan I could find. I did run a registry scan and corrected a few things but I am afraid of correcting all of the recommended fixes because sometimes that creates more problems.

As of now the computer runs fine and fast but no sound. Sorry I can't be of more help. Do you see anything in the log that me be the problem?

Thanks for your help,

Junior Bravo

 

Hi

No not really.

OK, lets get Yahoo off completely, and I will do some looking around and ask the resident expert to see if he may have an idea.

Please re-open HiJackThis and scan only. Check the boxes next to all the entries listed below.

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -
C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab


Now close all windows other than HiJackThis, then click Fix Checked.

Close HJT.

NOTE: If you do not know what the ones in purple above are, please fix them with HJT.

Using Windows Explorer (to get there right-click your Start button and go to "Explore "), please delete these folders (if present):

C:\Program Files\Yahoo!

Reboot.

I will see what I can find out and get back to you.

Geri

 

Hi

Here is what the resident expert had to say,

If the device manager and/or the event logs shows errors. Let me know what they are. we may send him a copy for review.

Geri

 

Event log errors

Hello Geri,

I looked at the event viewer and this is what I found. I not sure what it all means. I can drill down on each error and it gives a specific description of the fault. Such as;

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 75 6e 6b 6e 6f 77 n unknow
0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 61 61 set 00aa
0050: 39 65 65 63 9eec


Application Error Record


Type Date Time Source Category Event User Computer
Error 9/1/2007 6:36:22 PM Application Error (100) 1000 N/A DELL8300
Error 9/1/2007 6:35:49 PM Application Error (100) 1000 N/A DELL8300
Error 9/1/2007 6:32:52 PM Application Error (100) 1000 N/A DELL8300
Error 9/1/2007 6:32:22 PM Application Error (100) 1000 N/A DELL8300
Error 9/1/2007 6:32:18 PM Application Error (100) 1004 N/A DELL8300
Error 9/1/2007 6:32:16 PM Application Error (100) 1004 N/A DELL8300
Error 9/1/2007 6:32:09 PM Application Error (100) 1004 N/A DELL8300
Error 9/1/2007 6:32:02 PM Application Error None 1001 N/A DELL8300
Information 9/1/2007 6:32:02 PM iPod Service None 0 N/A DELL8300
Information 9/1/2007 6:30:25 PM SecurityCenter None 1800 N/A DELL8300
Error 9/1/2007 6:30:25 PM Application Error (100) 1004 N/A DELL8300
Information 9/1/2007 6:30:20 PM WMDM PMSP Service None 105 N/A DELL8300
Information 9/1/2007 6:30:19 PM spkrmon None 0 N/A DELL8300
Information 9/1/2007 6:30:18 PM Creative Service for CDROM Access None 105 N/A DELL8300
Information 9/1/2007 6:30:18 PM Adobe Active File Monitor 4.0 Devices 2570 N/A DELL8300


System Error Record

Type Date Time Source Category Event User Computer
Error 9/1/2007 6:36:31 PM DCOM None 10010 John DELL8300
Error 9/1/2007 6:36:22 PM Service Control Manager None 7034 N/A DELL8300
Information 9/1/2007 6:36:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Error 9/1/2007 6:36:01 PM DCOM None 10010 John DELL8300
Error 9/1/2007 6:35:50 PM Service Control Manager None 7034 N/A DELL8300
Information 9/1/2007 6:35:31 PM Service Control Manager None 7035 SYSTEM DELL8300
Error 9/1/2007 6:33:03 PM DCOM None 10010 John DELL8300
Error 9/1/2007 6:32:52 PM Service Control Manager None 7034 N/A DELL8300
Information 9/1/2007 6:32:33 PM Service Control Manager None 7035 SYSTEM DELL8300
Error 9/1/2007 6:32:32 PM DCOM None 10010 John DELL8300
Error 9/1/2007 6:32:23 PM Service Control Manager None 7034 N/A DELL8300
Information 9/1/2007 6:32:16 PM Service Control Manager None 7035 John DELL8300
Information 9/1/2007 6:32:09 PM Service Control Manager None 7035 John DELL8300
Information 9/1/2007 6:32:08 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:04 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:03 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:03 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:02 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:02 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:02 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:02 PM Service Control Manager None 7035 John DELL8300
Information 9/1/2007 6:32:02 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7036 N/A DELL8300
Information 9/1/2007 6:32:01 PM Service Control Manager None 7035 SYSTEM DELL8300
Error 9/1/2007 6:32:00 PM Service Control Manager None 7022 N/A DELL8300
Information 9/1/2007 6:30:12 PM Tcpip None 4202 N/A DELL8300
Warning 9/1/2007 6:30:06 PM E100B None 4 N/A DELL8300
Information 9/1/2007 6:30:02 PM b57w2k None 9 N/A DELL8300
Information 9/1/2007 6:30:00 PM b57w2k None 15 N/A DELL8300
Information 9/1/2007 6:30:00 PM redbook None 10 N/A DELL8300
Information 9/1/2007 6:30:00 PM redbook None 10 N/A DELL8300
Information 9/1/2007 6:30:07 PM eventlog None 6005 N/A DELL8300
Information 9/1/2007 6:30:07 PM eventlog None 6009 N/A DELL8300
Information 9/1/2007 6:29:16 PM eventlog None 6006 N/A DELL8300


Boy is this getting a little out of hand just to update to XP Professional!

Any help would be appreciated.

Thank you,

Junior Bravo

 

Hi

Double click on these error messages to open the message details and on the icon below the up/down arrows to copy to clipboard and paste here.

Error 9/1/2007 6:36:22 PM Application Error (100) 1000 N/A DELL8300
Error 9/1/2007 6:32:18 PM Application Error (100) 1004 N/A DELL8300
Error 9/1/2007 6:32:02 PM Application Error None 1001 N/A DELL8300
Error 9/1/2007 6:36:31 PM DCOM None 10010 John DELL8300
Error 9/1/2007 6:36:22 PM Service Control Manager None 7034 N/A DELL8300

Thanks
Geri

 

Hi Geri,

Here are the drill downs on the errors you requested.

Error 9/1/2007 6:36:22 PM Application Error (100) 1000 N/A DELL8300
Faulting application svchost.exe, version 5.1.2600.2180, faulting module unknown, version 0.0.0.0, fault address 0x00aa9eec.

Error 9/1/2007 6:32:18 PM Application Error (100) 1004 N/A DELL8300
Faulting application svchost.exe, version 5.1.2600.2180, faulting module unknown, version 0.0.0.0, fault address 0x00aa9eec.

Error 9/1/2007 6:32:02 PM Application Error None 1001 N/A DELL8300
Fault bucket 01366777.

This two are in the system Event Viewer.

Error 9/1/2007 6:36:31 PM DCOM None 10010 John DELL8300
The server {A1F4E726-8CF1-11D1-BF92-0060081ED811} did not register with DCOM within the required timeout.

Error 9/1/2007 6:36:22 PM Service Control Manager None 7034 N/A DELL8300
The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 7 time(s).

I hope this helps you.

Thank you again,

Junior Bravo

 

Hi juniorbravo
This is a bit over my head at the moment, so please do the following.

noahdfear would like to look at some logs. please follow these instructions from him.
If he posts here please follow any instructions he may give.

1. Please create a new folder in Local Disk C: (the root of your drive) named Logs.

2. Click Start>run and type eventvwr then hit enter. You can alternatively right click My Computer and select Manage, then expand the Event Viewer category. Click Application, then Action>Save Log File As from the menu. Save it as yournameApplication (for me that would be noahdfearApplication) to the new Logs folder. Click System, then Action>Save Log File As and save as yournameSystem to the Logs folder. They should default to the .evt file type when saved.

3. Click Start>run and type msinfo32 then hit enter, or click Start>All Programs>Accessories>System Tools>System Information. Click Components, then File>Export and save it as yournameComponents (it should by default be saved as a text file) to the Logs folder. Click Software Environment, File>Export and save as yournameSoftware to the Logs folder.

4. Copy the string of text in the code box below.

Code:

regedit.exe /e c:\Logs\Uninstall.txt  "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\[COLOR="Black"]Windows\CurrentVersion[/COLOR]\Uninstall "

Click Start>Run and paste it in, then hit enter.

5. Open the Logs folder and verify that the 4 saved logs and the Uninstall.txt files are present. Close the folder then right click it and select Send To>Compressed (zipped) Folder, or use any zip program to zip it. Attach it to an email to me with the subject line RE:smitRem (this is so that it will get delivered to my Inbox and not sent to Junk)

noahdfearATmsnDOTcom (replace AT with @ and DOT with . )

I will post back with possible futher questions/instructions/suggestions as soon as I've had time to review them.

Thanks
Geri