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Windows Vista Vista will not accept updates

Discussion in 'Legacy Windows' started by tuskertek, 2007/08/26.

  1. 2007/08/26
    tuskertek

    tuskertek Inactive Thread Starter

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    My copy of Vista Ultimate has just stopped accepting updates - the system tells me there are 4 new updates but when I try and install them I just get an unsuccessful message.
    It has been suggested that a cure for this problem is to delete the contents of c:\windows\softwaredistribution folder.
    Does anyone have any helpful suggestions please?
    Martin
     
    tuskertek,
    #1
  2. 2007/08/27
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Did deleting the contents as suggested help?
     
    Steve R Jones,
    #2


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  4. 2007/08/27
    tuskertek

    tuskertek Inactive Thread Starter

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    Have not tried it yet - I don't think windows will allow the whole of the directory to be deleted anyway

    Martin
     
    tuskertek,
    #3
  5. 2007/08/27
    tuskertek

    tuskertek Inactive Thread Starter

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    Have now tried the procedure to no avail - I get errors 80246007 and 80070002.
    Have looked at the BITS service and all is running OK.
    Not sure what to try now although I guess a Vista rebuild repair may do the trick - I think once this has been done all updates need reinstalling?
    Martin
     
    tuskertek,
    #4
  6. 2007/08/27
    Arie

    Arie Administrator Administrator Staff

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    Try this:

    1. Click Start, and in the Search box on the start menu, type CMD, then press Ctrl+Shift+Enter (this will get you an elevation prompt for an Administrator command prompt)
    2. At the command prompt, type net stop wuauserv, then press Enter
    3. Type rmdir /s %windir%\softwaredistribution\wuredir, then press Enter. Type Y to acknowledge the command.
    4. Type net start wuauserv, press Enter
    5. Use the Windows Update Web site again to install updates.
     
    Arie,
    #5
  7. 2007/08/28
    tuskertek

    tuskertek Inactive Thread Starter

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    Tried that but no change thanks anyway.
    Martin
     
    tuskertek,
    #6
  8. 2007/08/28
    Arie

    Arie Administrator Administrator Staff

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    Find error codes associated with the failing update in the WindowsUpdate.log.

    The log file will be in \Users\{your user id}\AppData\Local\Microsoft\

    Post relevant info here (the bottom 1/3rd of the file might do).
     
    Arie,
    #7
  9. 2007/08/28
    tuskertek

    tuskertek Inactive Thread Starter

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    Very strange - no WindowsUpdate.log file at that location. I did find one elsewhere but it was very small and all the activities were dated in January of this year.
    Martin
     
    tuskertek,
    #8
  10. 2007/08/28
    tuskertek

    tuskertek Inactive Thread Starter

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    The error numbers I get after trying an install are 80070002 and 800B0100 - I don't think these help much.
    I have managed to install a sound driver update from the optional selection.
    Any comments on doing a Vista rebuild?
    Martin
     
    tuskertek,
    #9
  11. 2007/08/28
    Arie

    Arie Administrator Administrator Staff

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    Yea, I think that would be the next step. Unfortunately Vista doesn't have XP's 'repair' option, but you can still attempt the 'classic' repair: Re-install Vista while making sure you install it in the same directory as it is currently installed in.
     
    Arie,
    #10
  12. 2007/08/29
    tuskertek

    tuskertek Inactive Thread Starter

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    Prior to doing a rebuild I thought I would try "sfc /scannow" to check all system files but this procedure terminates with a "Windows Resource Protection could not perform the requested operation" - any ideas why this is?

    With regard to repairing Vista I think I have done this once before adopting the Upgrade option and this left all my files and settings intact - is this likely to be the case?


    Martin
     
    tuskertek,
    #11
  13. 2007/08/29
    Arie

    Arie Administrator Administrator Staff

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    No sorry, haven't seen that error before.
     
    Arie,
    #12
  14. 2007/08/29
    Master Green

    Master Green Inactive

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    Hi,
    The following steps usually apply to Windows Xp but with a little homework, maybe you can see if it or part of it will apply to Windows Vista...Unfortunately I don't have Vista so I can't check it out first hand:

    Stop the Automatic Update Service


    Click on Start, Run
    Type the following command and press Enter

    services.msc


    Right-click on the Automatic Updates option in the Name column and click Stop
    Close the Services window

    Show Hidden Files and Folders


    Open My Computer
    Click on Tools, Folder Options
    Click on the View tab
    Under the Hidden Files and Folders section, select "Show Hidden Files and Folders"
    Click Ok
    Delete the Previously Downloaded Windows Updates


    Open My Computer
    Double-click on Drive C (or whatever drive Windows is installed on)
    Double-click on the Windows folder
    Double-click on the SoftwareDistribution folder
    Double-click on the Download folder
    Click on Edit on the menu bar
    Click on Select All
    Click on File on the menu bar
    Click on Delete and delete everything in the download folder
    Return to the SoftwareDistribution folder by clicking on the green up arrow on the toolbar
    Double-click on the EventCache folder
    Click on Edit on the menu bar
    Click on Select All
    Click on File on the menu bar
    Click on Delect and delete everything in the eventcache folder

    Restart the Automatic Updates Service


    Click on Start, Run
    Type the following command and press Enter

    services.msc


    Double-click on the Automatic Updates option in the Name column
    Click on the Start button under Service Status to restart the service
    Select Automatic under Startup Type to start the service each time Windows starts
    Click Ok
    Close the Services Window
    Download the Latest Version of Windows Update Agent


    Click on the following link to download the latest version of the Windows Update Agent and save it to your desktop.

    Download Windows Update Agent

    Warning:

    If you receive a message stating the Update Agent is already installed follow these extra steps:

    Click Start, Run
    Click the Browse button
    Navigate to where you saved WindowsUpdateAgent30-x86.exe on your desktop and click it one time
    Click on the Open button
    On the Open line, go to the end of the command. After the last quotation mark type the following

    /wuforce


    The line should look something like the following now:

    "C:\Documents and Settings\username\Desktop\WindowsUpdateAgent30-x86.exe" /wuforce

    Click Ok and install the Update Agent
     
    Master Green,
    #13
  15. 2007/08/29
    tuskertek

    tuskertek Inactive Thread Starter

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    Many thanks - I did follow similar steps in a Microsoft Knowledge document but it did not make any difference - thanks anyway
     
    tuskertek,
    #14
  16. 2007/09/03
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #15
  17. 2007/09/04
    tuskertek

    tuskertek Inactive Thread Starter

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    Vist will not accept updates

    Already installed thanks - have looked a bit further into this and on looking at the update history it seems that the updates it continually will not install have already been successfully installed in the past! Despite this Vista continues to try and install these updates again and again but is unable to because they are already installed.
    Is there any way of telling Vista to ignore these updates and only deal with new ones that come up?
    Martin
     
    tuskertek,
    #16
  18. 2007/09/04
    Arie

    Arie Administrator Administrator Staff

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    See if this works: Right-click the update as it is listed in Windows Update, and select Hide update.
     
    Arie,
    #17
  19. 2007/09/04
    tuskertek

    tuskertek Inactive Thread Starter

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    Vist will not accept updates

    I should have remembered that - checked all 6 updates listed and all were in the history as having been installed earlier - have now hidden all 6 so shall see how it goes with future updates.
    Many thanks
    Martin
     
    tuskertek,
    #18
  20. 2007/09/04
    Arie

    Arie Administrator Administrator Staff

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    Another thing to try is to download the update, then restart Windows in Safe Mode, and install the update.

    Restart & see if you are offered the update again...

    Also, see if you have the WindowsUpdate.log in your \Windows directory.
     
    Arie,
    #19

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