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Blue screen of Death - Please help

Discussion in 'Windows XP' started by rajandraj, 2007/08/16.

  1. 2007/08/16
    rajandraj

    rajandraj Inactive Thread Starter

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    dump file attached

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.7.0005.1
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [D:\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Mon Aug 13 15:19:15.000 2007 (GMT-5)
    System Uptime: not available
    Process Uptime: 0 days 0:06:08.000
    ...........................................................................................................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (a64.d90): Access violation - code c0000005 (first/second chance not available)
    eax=00000000 ebx=00000000 ecx=00000005 edx=7c90eb94 esi=0cdd60d4 edi=0015000f
    eip=00151317 esp=0396d1cc ebp=0396d1f0 iopl=0 nv up ei pl nz na pe nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206
    00151317 0336 add esi,dword ptr [esi] ds:0023:0cdd60d4=????????
    0:008> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************
     
    rajandraj,
    #1
  2. 2007/08/16
    PeteC

    PeteC SuperGeek Staff

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    rajandraj - Welcome to the Board :)

    Your dump log is incomplete - plese re-analyse your dump file using our Dump Data Collection Tool .....

    http://www.windowsbbs.com/showthread.php?t=33471

    and be sure to be connected to the Internet while running the Debug Wizard.

    It would be helpful - essential - if you posted the conditions under which the computer crashed, i.e. what were you running at the time.
     
    PeteC,
    #2


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  4. 2007/08/16
    rajandraj

    rajandraj Inactive Thread Starter

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    Hi Pete
    Thanks for the welcome

    the dump file i got from drwatson is this and i dont know why it is chopping off...

    can you help me how to get whole dump file
     
    rajandraj,
    #3
  5. 2007/08/16
    PeteC

    PeteC SuperGeek Staff

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    Look in C:\Windows for 081607-01.dmp where the numerical string is the date of the dump or simply search for *.dmp.

    I have no idea why the log is truncated, but check that the computer is set up to make dumps (there must be a pagefile on C:\ to record dumps)....

    Right click My Computer > Properties > Advanced > Startup & Recovery > Settings button.

    Uncheck 'Automatically restart on System failure' if checked and select 'Kernel memory dump' from the dropdown list below. The dumpfile location should be the default
    %SystemRoot%\Memory.dmp and 'Overwite any existing file' should be checked.

    As I posted before it would be helpful to know what you were doing on the computer when it crashed - is this a one off , regular or random crash?
     
    PeteC,
    #4
  6. 2007/08/16
    rajandraj

    rajandraj Inactive Thread Starter

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    hi
    this is a regulare crash from quite few days...

    no new programs have been instaleld recently...and it is a very new computer..

    I will resubmit the dump file
     
    rajandraj,
    #5
  7. 2007/08/17
    cpc2004

    cpc2004 Inactive

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    Your dump is user.dmp and not the minidump. Usually Drwatson formats the dump and append to drwtsn.32.log.


    C:\Documents and Settings\All Users\Documents\DrWatson\drwtsn32.log (XP)
     
    cpc2004,
    #6

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