Windows XP hang loading agp440.sys

Every time I boot the computer I see the Windows XP logo. It disappears and then nothing else appears on the monitor. Yes, I thought we/I had resolved this problem but it still exist. *sigh* When I go into safe mode I can t get the computer to boot either. It hangs when loading agp440.sys.

I DONT want to lose the data on the computer. I do have a backup. There is one HD 2 partitions (C & D) I do want the machine to boot up. I think all of the data is on drive D not including email which is on the C drive.
The solution/suggestion found at http://support.microsoft.com/kb/324764 does not work. When I attempt to boot normally I can see the Windows XP banner. The banner vanishes and
the screen goes black. I can hear the welcome music but I can't see anything being displayed on the monitor. When I go into Safe Mode the system now hangs at mup.sys the object above agp440.sys.

I followed the resolution to disable agp440 at http://support.microsoft.com/kb/324764

When I attempt to boot normally I can see the Windows XP banner. The banner vanishes and
the screen goes black. I can hear the welcome music but I can't see anything being displayed on the monitor. When I go into Safe Mode the system now hangs at mup.sys the object above agp440.sys.

I tried the solution posted at Microsoft's site,
a. booted computer with the "windows reinstallation cd ",
b. ran it in recovery mode (choose option R in the windows recovery console)
c. and ran "chkdsk /r "
Outcome:
CHKDSK found and fixed one or more errors on the volume
d. Typed "exit" and restarted Windows normally.
I see the Windows XP logo. It disappears and then nothing else appears on the monitor. The problem remains. I can t get pass the Mup.sys wont load problem.

I tried:
How to start system restore tool at the command prompt in Windows XP
http://support.microsoft.com/kb/304449
No such luck can t use that since I can t get passed the loading Mup.sys.
I know that if you startup XP from the disk in recovery mode you can move around a little on the hard drive. So I tried to get to the restore executable image but no such luck. After getting myself situated within the directory structure I was able to move to the windows\system32\restore folder then locate rstrui.exe but it didn t do me much good because I couldn t execute the file. My guess is that there are some instructions loaded that are not when in recovery mode.
Overnight I ran the Windows Memory Diags (WMD). No errors were found.
I forgot to mention that I cleaned and reseated the video card before starting the WMD.

System data:
OS: Windows XP SP2
Motherboard: Intel Corporation D865PERL AAC40926-204
Memory: 512 Megabytes
Video Card: RADEON 9000
Monitor: Dell 15.2

Any suggestions or comments are welcome!
Thanks!

 

Hi, cdplayer. Looks like you have put some serious, logical effort into troubleshooting your issue. Also, I'm glad to see you contributed to Windows BBS.

I Googled agp440.sys mup.sys and discovered many people have had your issue but solutions seem to be very widely varied.

One of the possible solutions that apparently worked for some people (and you didn't mention) was to disconnect some USB device such as a flash drive or USB mouse. If you're using a USB mouse, perhaps you have a PS/2 mouse handy that you could try instead.

Thanks for posting your configuration and troubleshooting details. I'll do some more poking around later when I have some more time.

 

Thanks mailman for replying!
I don't mind making a contribution if I use a service. It's the right thing to do.

Forgive me for not adding that data in my opening thread. I don't have a "regular" mouse but I tried booting without the mouse. It didn't make a difference. BTW I do own a USB mouse with converter...

Thank you for taking time to pass a suggestion my way!
Hope to hear from you soon!
Elton

 

Which Windows XP version are you using (Professional, Home, or Media Center Edition)?

For how long had you been successfully booting this computer with its current hardware/software configuration before the boot problem started occurring?

Can you recall any hardware/software changes you might have made immediately before the problem occurred?

When you boot, please write down the BIOS version information visible on one of the initial black screens during boot. (You can press the Pause/Break key immediately when the information appears. That should stop the boot process and give you time to write down the info.) Please let us know the BIOS date for the BIOS currently installed for your motherboard.

We might want to try updating the BIOS (and/or chipset drivers if that is feasible). The latest BIOS version currently available for your motherboard is P21 (date: 2/23/2005).

CAUTION: If you decide to proceed with updating your BIOS, then be sure you read the BIOS update instructions (linked below) carefully and ask any questions if anything in the instructions is not clear to you. Mistakes with the BIOS can render your computer unusable.

BIOS and Drivers Downloads for the Intel® Desktop Board D865PERL:

• Windows XP Professional
• Windows XP Home Edition
• Windows XP Media Center Edition

BIOS Update Readme: BIOS Update Instructions for Intel® Desktop Boards
(Adobe Reader .PDF document)

You need Adobe Reader (or another .PDF-compatible reader) installed to view .PDF documents.
(Suggestion: If you download Adobe Reader, UNcheck "Adobe Photoshop® Album Starter Edition" and that will reduce your download by 8MB.)

BTW, if you want to reply to a message without quoting everything, use the "Post Reply" button in the lower left corner of the forum thread window (instead of the "Quote" button at the lower right).

 

Which Windows XP version are you using (Professional, Home, or Media Center Edition)?
I am using Windows XP Professional SP2

For how long had you been successfully booting this computer with its current hardware/software configuration before the boot problem started occurring?
Two years.

Can you recall any hardware/software changes you might have made immediately before the problem occurred?
None

Please write down the BIOS version information visible on one of the initial black screens during boot. Please let us know the BIOS date for the BIOS currently installed for your motherboard.

BIOS: Intel Corp. RL86510A.86A.0075.P15.0404021333 04/02/2004

Belarc Advisor gave me the data displayed above. When I looked in the BIOS SETUP UTILITY for the BIOS version it gave me RL86510A.86A.0075.P15. The following ten numbers (0404021333) I don't have a clue as to what they are. I think the BIOS date is 04/02/2004.

Funny you should suggest to Flash the BIOS. I downloaded the IFLASH version yesterday. I was hoping that it would not come to this !

Out of the five options two options work for me (I think)

1. Recovery BIOS Update [P21-0089.BIO]
I guess this one is for a motherboard that was in the process of being updated but for some reason the motherboard was left in an unstable state. I don't think that would be my first choice.

2. Iflash BIOS Update [RL86510A.86A.0089.P21.IB.EXE]
This is the one I think will work for me. It's DOS base and it wants to stuff its data on to a floppy disk. Better yet I will create a bootable CD. That way I will have the BIOS Update handy in the future. I hope I never have to use it again!!

So should I proceed with the BIOS update? Any last words?

Ops! I forgot to tell you that I did switch the video card. I wanted to see if that was the problem... NOT!
I also enabled agp440.sys since the video card is AGP. I thought it may need it. Again I was wrong.
Should I put the original video card back into the box and disable agp440.sys as well?

This is the IFLASH I downloaded: RL86510A.86A.0089.P21.IB.EXE
Is that the correct one?

Thank you for your support!

 

EDIT: Please read my next below this one (Post #7) before doing anything further regarding your BIOS.


Thanks for your details!

• D865PERL Standard BIOS Release Notes
  Your current BIOS is described at the top of page 3.
  

The BIOS Release Notes describe BIOS updates in reverse-chronological order. It appears there were six updates released since your current BIOS. You might want to read through the BIOS Release Notes to see if any described "Fixes/Features" ring a bell for you regarding your current configuration.

Since I'm assuming (perhaps incorrectly) you cannot boot into Windows, I'm curious about how you got this information from Belarc Advisor (BA). Did you print this BA information before your boot problem started?

The first six digits of (0404021333) appear to be the BIOS date (YYMMDD format). I'm guessing the last four digits specify an internal "build" number. If you want to be sure what the "1333" means, I suspect you will have to contact Intel.

I agreee. Your option 2 above appears to be the correct file for creating a bootable floppy disk. I downloaded the RL86510A.86A.0089.P21.IB.EXE file (2nd BIOS file listed here) to a folder I created (in my case, G:\DL\TEMP\17\) and then I double-clicked the RL86510A.86A.0089.P21.IB.EXE file in Windows Explorer (which extracted the following files into the same folder).

Code:

File Name	Size	Date      Time
============	=======	========= =====	
DESC.TXT	85	2/14/2005 01:37
DISKIMG.EXE	157,861	2/14/2005 01:37
LICENSE.TXT	4,461	2/14/2005 01:37
P21-0089.ITK	85,304	2/14/2005 01:02
README.TXT	3,069	2/14/2005 01:37
RUN.BAT		729	2/14/2005 01:37
SW.EXE		730,547	2/14/2005 01:37

I listed the files in case you wish to confirm you have the same. In Windows Explorer, you can click on View > Details to see the file size and date/time stamp information.

Contents of the README.TXT File:

I double-clicked the RUN.BAT file (as described in Step 4 above) which opened a DOS window. I followed the instructions displayed in the DOS window and created a bootable floppy. Here are the contents of the DOS window displayed as I proceeded.

When I pressed "any key to continue . . ." after the "Process Completed Successfully..... ", the DOS window closed.

Here are the contents of the bootable floppy disk created.

Code:

AUTOEXEC.BAT	170	4/10/2003 09:45
COMMAND.COM	66,090	12/10/2003 07:49
CONFIG.SYS	2,882	4/9/2003 12:08
ERR_LEV.BAT	16,967	3/27/2003 13:01
FDXXMS.SYS	5,874	1/21/2002 18:30
FINDRAMD.EXE	3,173	3/27/2003 12:39
KERNEL.SYS	45,141	9/5/2004 15:20
SW.EXE		730,547	2/14/2005 01:37
TDSK.EXE	25,084	9/28/2000 20:41

When you boot with the floppy disk, I expect it will automatically run the AUTOEXEC.BAT file (if the boot order in your current BIOS is specified with "Floppy" before "HDD ").

Here are the contents of the AUTOEXEC.BAT file.

If you want to view the contents of the AUTOEXEC.BAT file on your bootable floppy disk for comparison to mine, right-click on the file in Windows Explorer and select "Edit ". (Do NOT select "Open ".)

I am confused about the "call execute.bat" line as there apparently is not an "execute.bat" file on the floppy disk. However, I am not deeply familiar with batch (.BAT) files so perhaps an expert will explain for us.

I am inclined to say yes. I have never had troubles with updating my BIOS over the years. However, your case might be different. Be sure you carefully read and follow Intel's instructions exactly so you can legitimately complain to Intel if things get messed up. (I feel I had to add that disclaimer.)

Since I have had bad luck in the past with video cards/drivers, I defer suggestions in that regard to the hardware experts such as mattman and/or Rockster2U. You might want to wait for input from a hardware expert regarding your video card and agp440.sys before proceeding with the BIOS flash upgrade. (EDIT: I sent them a PM asking them to have a look at this thread.)

That appears to be the correct one to me.

You're very welcome! The level of detail you provided is rare (and greatly appreciated). I'm looking forward to seeing what progress you might make.

 

Here's what noahdfear has to say in Post #80 of another unrelated thread about flashing the BIOS.

I highly respect naohdfear. Therefore I suggest you exhaust all other possible avenues before deciding whether to flash your BIOS or not.

I sometimes tend to live dangerously with my own computer and it seems to spill over into my suggestions to others.

Elton, your apparent trepidation regarding flashing your BIOS certainly is not without merit.


EDIT: In the D865PERL Standard BIOS Release Notes, one of the "Fixes/Features" in the 06-28-2004 BIOS released after your current BIOS is

I do not know if this applies to your issue. I only mentioned it due to the "AGP ". Perhaps it rings a bell for you.

I suspect BIOS versions are cumulative. Therefore, I suspect the fix I just quoted would also be included in the 02-14-2005 BIOS package you downloaded.

 

Hi,
The Microsoft article only discusses drivers, so I would exhaust avenues for drivers first.

What I would do:
As a test, go to the Startup Menu (where you select Safe Mode), select VGA mode and see if Windows starts.

I would look at uninstalling the graphics drivers in Safe Mode. Since you cannot get to Safe Mode now, you will have to reverse the procedure to disable agp440.sys (use "enable agp440 "). In Safe Mode go to Add/Remove Programs and uninstall the ATI/Radeon software and drivers. Go to Device Manager and if any Display Adapter is listed, uninstall it.

When you reboot the Add New Hardware wizard might run, direct it to the drivers CD for the Radeon card. Windows might install the drivers automatically, but check that the Display Adapter is listed as a Radeon 9000 in Device Manager. If you have any trouble, try VGA Mode again.

When the you get to normal mode (or VGA mode). Install the Chipset: Intel® Chipset Software Installation Utility for Intel® Desktop Boards drivers that mailman linked to.

The Microsoft information does not mention a BIOS upgrade, so I would leave that as a last resort. One of the main factors about upgrading the BIOS is being totally certain of the motherboard model. Intel make a lot of OEM motherboards.
http://www.intel.com/support/motherboards/desktop/sb/cs-010687.htm

The problem seems to be drivers to me. If I was stuck, I would do a reinstall of Windows (boot to the Windows CD, take the selections to install Windows, there is an option to reinstall).

Matt

 

Since you only have 5 posts as of this writing, I'm a little confused unless you have changed your name. Would you please reference the thread where you thought this was resolved so the history of your previous actions can be reviewed. Thank you.



edit: Would this be familiar?
edit: Or, Would this be more familiar?

 

Hello Rockster2U!

Sorry about the confusion! That was the ramblings of a mad person disregard that! This is my one and only thread on this topic.

Elton

 

I was prepared to flash the BIOS last night. Good thing I held off until this morning so that I could read your replies! I have pushed that idea aside. Good Day! By the way I found another thread that talked about changing the Video Configuration setting in the BIOS from AGP to PCI. Setting the Primary Video Adapter to PCI allows selecting an APG OR PCI video controller as the display device that will be active when the system boots.

So I changed the video configuration from AGP to PCI. Believe it or not the machine’s monitor is now functioning properly! I can edit files and view e-mail etc. But there is a catch I have no sound! I notice that when I shut down the computer. There is no music or sounds emanating from my speakers! No music when I start up the computer!

I Immediately went into the Device manager and noticed under System Devices | Plug and Play Software Device Enumerator is an exclamation point at the front of its line. When I click on the properties for the Plug and Play Software Device Enumerator, I see the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)â€
I have disable, enabled, deleted and reinstalled the Plug and Play Software Device Enumerator. The yellow exclamation point remains.
http://www.annoyances.org/exec/forum/winxp/1066496675?s

I have uninstalled and reinstalled the drivers for the onboard sound card as well. It appears that I cannot get rid of whatever is in the way of the Plug and Play Software Device Enumerator so that the appropriate drivers are properly load it up for this service.

How can I get rid of that blasted exclamation point?

I don’t mean to confuse anyone. By my own hand this thread is moving into what should be under a different topic (I think). If one of the moderators suggest that I should close this thread and start a new I don’t have a problem with that at all.

 

Glad you appear to have fixed your boot issue! Congrats!

Since your boot issue is apparently resolved, this thread is still relatively short, and you already have hardware experts monitoring this thread, I don't see a reason to start a new topic. Besides, your AGP>PCI change might be related to your new Plug and Play Software Device Enumerator issue.

 

Can you play sounds (such as .wav files in Windows Explorer by double-clicking on them)?

Can you access your CD drive(s) (and play music CDs with them)?

What CD-related software do you have (or have had) installed (such as Easy CD Creator, Nero, etc.)?

In case you have (or had) Easy CD Creator version 5.01 (or earlier) and/or DirectCD version 3.01c (or earlier) installed,

• Microsoft KB270008: Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After You Remove Adaptec Easy CD Creator from Your Computer

Does Event Viewer have anything to say about anything audio-related? If so, please paste details into a message.

 

cdplayer, please use Everest to generate and save a complete .TXT file report of your hardware configuration and attach the Report.TXT file to a message. (I think "Contributing Members" can attach files to forum posts.)


mattman, Rockster, and noahdfear, I know what you're thinking ( "mailman just can't get away from Everest! ").

 

It's a good, informative tool.

 

Can you play sounds (such as .wav files in Windows Explorer by double-clicking on them)?
No.

Can you access your CD drive(s) (and play music CDs with them)?
I can place a CD in the bay but when I attempt to play a song using Windows Media Player I received the following message:
Windows Media Player cannont Play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be used by another program or might not be functioning properly.

What CD-related software do you have (or have had) installed (such as Easy CD Creator, Nero, etc.)?
None

Does Event Viewer have anything to say about anything audio-related? If so, please paste details into a message.
I could not find anything.

 

Attached is the Report.txt file. Sorry I had to enclose it in a Zip file. Un-zipped the file size is 240kb. I hope you guys can access the file.

 

I’ve been trying to gather any and all information that may be of use to us in order to resolve this problem. I am a subscriber to driveragent.com so I decided to see what drivers had not been installed. I assumed for whatever the reason some drivers may not be installed since the plug-and-play software device enumerator is not functioning properly.

I had driveragent.com scanned the computer. According to driveragent.com below are the devices that are without a driver:

Intel(R) 82801EB SMBus Controller - 24D3
Intel(R) 82801EB LPC Interface Controller - 24D0

Intel(R) 82801 PCI Bridge - 244E

Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D2

First thing that I noticed that didn’t have a driver and least according to driver agent.com is the PCI bridge. I don’t know if that’s important or not but remember I switched the video configuration in the bios from AGP to PCI when the computer initially came up. Okay this is where it starts to get nasty.

I decided to switch the video configuration back to AGP I save that bios setting and reboot. This time the machine booted up (normal mode) without any problems and no lockups! I go into safe mode I haven’t changed any of the bios settings and when it reaches AGP440.sys the system locks. Well I guess what I really mean is that I don’t see anything else on the screen except for the AGP 440.sys and above lines. The hard drives are chattering away but nothing else is being displayed except for the lines of services and drivers that are being loaded up till AGP 440.sys. I allow the computer to boot up normally and I am in like Flint. (go figure)

This is really weird. Because if the computer locks while in safe mode or at least attempting to boot up in safe mode shouldn’t the computer lock when it’s trying to boot up normally?

When I look under Sounds and Audio Devices properties, I do not see the onboard sound card instead it says "No Audio Deviceâ€.

Is it possible that the onboard sound card is having hardware difficulties? Is the sound card fried? With all of what I’m seeing I am very confused. At this point I don’t know if the problem lies with the operating system (XP) or if it’s a hardware problem (motherboard).

 

THANKS for your additional details and Everest Report. I'm looking over your Everest Report with my UNexperienced eyes to see if I can make sense of anything.

From Your Everest Report:

Code:

    Multimedia:
      Audio Adapter                                     Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

[ Sound, video and game controllers / Legacy Audio Drivers ]

    Device Properties:
      Driver Description                                Legacy Audio Drivers
      Driver Date                                       7/1/2001
      Driver Version                                    5.1.2535.0
      Driver Provider                                   Microsoft
      INF File                                          wave.inf
      Hardware ID                                       MS_MMDRV

[ Sound, video and game controllers / SoundMAX Integrated Digital Audio ]

    Device Properties:
      Driver Description                                SoundMAX Integrated Digital Audio
      Driver Date                                       9/1/2004
      Driver Version                                    [COLOR="Red"]5.12.1.5240[/COLOR]
      Driver Provider                                   Analog Devices
      INF File                                          oem10.inf
      Hardware ID                                       PCI\VEN_8086&DEV_24D5&SUBSYS_E0008086&REV_02
      Location Information                              PCI bus 0, device 31, function 5
      PCI Device                                        Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

It appears to my UNTRAINED eye that you already have the latest available (SoundMAX) audio driver installed. The version appears to match (but the date is different than what's posted at Intel.)

In the Drivers section, item #6 at Intel:

We should probably get confirmation from an expert though.


Since the Plug and Play Device Enumerator is part of Windows, perhaps a run of System File Checker (SFC) will replace any necessary system files that might be missing. SFC might address your glitch regarding agp440.sys too.

• Have your Windows XP CD handy because you may be prompted to insert it into your CD drive during this process.
• Click Start > Run...
• Type [FONT= "Courier New"][SIZE= "3"]sfc /scannow[/SIZE][/FONT] in the "Open:" field.
• Click the OK button.

A "Windows File Protection" window will open and display its progress. If SFC runs successfully without any intervention from you, it will take approximately 15-25 minutes to complete. When SFC completes, the "Windows File Protection" window will simply disappear.

To see any changes that may have been made by SFC after it completes:

• Click Start > Run...
• Type [FONT= "Courier New"][SIZE= "3"]eventvwr.msc[/SIZE][/FONT] in the "Open:" field.
• Click the OK button.
• Click the "System" item on the left side of the "Event Viewer" window.

Any changes made by SFC will be displayed (in reverse order) as "Windows File Protection" events between Event ID 64016 (Windows File Protection started) and 64017 (Windows File Protection completed).

Double-click on an event (or right-click on the event and select "Properties ") to view details about the event. You can use the up/down arrow buttons on the right side of the event's "Properties" window to view details about adjacent events without having to close the event's "Properties" window.

If you want to copy event details to your clipboard (for pasting into Notepad or a forum message, for example), use the button immediately below the up/down arrow buttons in the event's "Properties" window.

I agree. That seems odd. I can't explain it (yet ).

We are treading in an area I am not intimately familiar with. Perhaps a hardware expert will provide clues. It seems you have provided sufficient details to work with anyway.

 

I re-read this thread.

I don't think you mentioned trying mattman's suggestion. That might be the ticket. After all, he's MUCH more knowledgeable about hardware issues than me. I strongly suggest following his advice.

There are two versions of chipset drivers listed with the title mattman identified. I would be inclined to install the most recent version.