Vista Home Premium L2TP VPN

Hello,

Am new to the forum ive tried seraching the realms of the internet in order to help resolve my current issue. I have been given some smoothwall certificates in order to VPN to the network at work whilst being at home.

At home i have an XP Home edition desktop which after installing the certificeates work perfectly fine.

However i have a new Acer laptop running Vista Home Premium which according to all literature i have supports VPN. I may be wrong with this. I have installed my Smoothwall certificates and created a VPN connection and disabled the additional IKE user authentication as per the Windows knowledge base tip.

When i try to connect with this connection i get a VPN error message of 809.

"The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g, firewalls, NAT, routers, etc) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem. "

I am sure this is either a problem with the Norton Internet Security however i have created a firewall exception for the server address and have opened all ports to allow access both ways.

I have noticed that the Vista firewall keeps turning on as well.

The other possible cause could be a setting on the smoothwall.

I have been testing this internally as we have 2 seperate networks here. No connection between them other than the internet.

I have so far tried the VPN on a clean machine with no antivirus software installed and the Vista Firewall turned off i have tried this on 2 different networks. The problem is the same no matter what i appear to try.

I have run out of things to try that i am aware of and have found little on the internet.

Does anyone have any ideas???

Cheers.

 

Tried the Microsoft tip

Hello,

I tried the microsoft fix today and to no avail.My problems still exists and produces thbe same error message.

Does anyone have any other thoughts.

Cheers

 

Any other ideas

Just bumping this back up again. I have tried the above and also tred removing Norton AV suite as well. No change.

 

Does the connection at the server end (smoothwall firewall) have a static IP address?

Have you checked with your ISP that they don't block VPN traffic - some do!