driver roll back

Hi can anyone help I've done all I no how to do and don't no what to do now. My computer shuts right off and reboots and tells me recoverd from a crash which was cause by a driver and go into device manager and roll back driver that caused this problem . Well I don't no what driver caused the problem everytime I try to run the debug tool it don't give me a report back so what do I do now?

thank you

 

Bob

I would guess it's the graphics driver.

Start in safe mode and roll back the driver in Device Manager.

 

First try uninstalling the driver
Ignore warnings...
Reboot.
It should reinstall the driver , reboot.
( hopefully the proper non conflict causing driver)
If not boot into safe mode ( diagnostic mode with limited drivers running)
Go into safe mode if you can ( on windows bootup tap either f8 or f5).
one or the other or both should get you into safe mode.
Use system restore to set the windows back to a time before this all happened.
Be reassured that your data will stay the same and not be changed.
If you do not like the results you can undo the system restore and take it back to where you were

start > all programs > accessories > system tools > at bottom is system restore
restore to an earlier time
If it can it will tell you
If it cannot it will also inform you

By the way not sure if you are familiar with the procedure of uninstalling a driver

my computer > right click > hardware > properties > hardware > device manager> right click > uninstall

then reboot

If you think that families of alchoholics have conflicts try working with windows based computers

 

Right click My Computer then select Properties. Select the Advanced tab then click the Settings button for Startup and Recovery. Uncheck the box for Automatically restart. Click OK > OK. Now when a problem occurs the computer will blue screen and not restart. Copy the error shown in the BSOD and post it in a reply here.

 

Change the Startup and Recovery options.

Right click My Computer > Properties > Advanced > Startup and Recovery section > settings:

Under System Failures:

Tick Write an event to the System Log.

Un tick Automatically restart.

Make a note of the error code and as much info as you can.

EDIT: Hi Whiskeyman - I'm a little slow this morning.

 

I have a question I want to be safe. If I uncheck Automatically restart and it stops at the Blue screen do I just restart to get back to my desktop?

thank lyou

 

Yes.

 

roll back driver

Hi , So far I've made it a day without computer shuting off I went in to device manager and uninstalled graphic driver and so far its working . thank you

 

roll back driver

I got blue screen today I was gone away and before I left I started Norton antivirus and was running full scan and when I got home I had the blue screen error report

Bad_PooL_Caller

stop 0x000c04,0x00000020,0xeee1A006c0

dump of phasical Memory