Generic Host Process for Win32 Services has encountered a problem and needs to close.

I am having problems getting logged onto the internet. My internet provider (cable modem) says it isn't on their end, it is something on mine.

When I get logged onto the internet, I get the following window:

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvience.

I have Internet Explorer 7.0 and am running Windows XP Professional with Service pack 2

I also get the option of sending or not sending and error report to Microsoft. So this leads me to believe it isn't a virus, spyware or trogan but part of the operating system??? I read somewhere that is it is part of the Windows Application Programming Interface (API) for developing 32 bit applications.

I have Norton and my computer gets a full scan every day, and I did 2 today and nothing is showing up. Also our internet has all kinds of virus protections etc.


I have no clue how to remedy this situation

Thanks
Ginny

 

Hello ginnylovessnow and welcome to the Board,

Try this remedy from Microsoft:

Update for Windows XP (KB894391)
http://www.microsoft.com/downloads/...B9-7A6A-49B6-BD89-AFAD4E049C48&displaylang=en

Changing your thread title to reflect the error condition.

Regards - Charles

 

problem seems to be fixed

My problem with the Win 32 seems to be completely gone now, have no clue why, however I am still having another problem . will make a new post

Thanks