Slow and Jerky mouse pointer

Hi Guys
I am having intermittent problems with my mouse pointer (the little arrow). It will start moving real slow and jerky. Also if I click on something that would have a sound when clicked the sound will be garbled. I have a wireless mouse and I put new batteries in it and the receiver for the mouse is in the correct position. A friend of mine told me about this site and told me I need to download a program from here called "hijack thisâ€. I can’t find this download here though.
Can anyone help me? Thank you in advance. I am glad I found this site, it looks like a great resource of knowledge and help.

Dave.

 

Hi Dave
Wekcome to windowsbbs.
This may or may not be malware related.


Click here to download "HJTsetup.exe ".

1. Save HJTsetup.exe to your desktop.
2. Double-click on the HJTsetup.exe icon on your desktop.
   (By default it will install to C:\Program Files\Hijackthis)
3. Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
4. Put a check by Create a desktop icon and then click Next again.
5. Continue to follow the rest of the prompts from there.
6. At the final dialogue box click Finish and it will launch HijackThis.
7. Click on the Do a system scan and save a log file button.
   (It will scan and the log should open in Notepad.)
8. Click on "Edit" > "Select All" to higlight the entire Notepad contents.
9. Then click on "Edit" > "Copy ".
10. Come back here to this thread and Paste the log in your next reply.
    (Right-click in the message body field and select "Paste ".)

CAUTION: DO NOT have HijackThis "fix" anything without carefully following expert guidance. Otherwise, you might render your computer unstable or even unbootable. Most of what HijackThis finds will be harmless or even required.

Geri

 

Thank you for your reply Geri and your advice not to do anything until one of you guys looks at this log.
Here it is. Thanks again for the help.

Dave

Logfile of HijackThis v1.99.1
Scan saved at 8:34:55 PM, on 7/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Logitech\MediaLife\MediaLifeService.exe
C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBPA.EXE
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rcgroups.com/forums/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rcgroups.com/forums/index.php
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2K0.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: GoogleAFE - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\GoogleAFE\GoogleAE.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe "
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\\PSDrvCheck.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [MediaLifeService] "C:\Program Files\Logitech\MediaLife\MediaLifeService.exe "
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe "
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [CTXFIREG] CTxfiReg.exe
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE "
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe "
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EPSON Stylus Photo RX580 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBPA.EXE /FU "C:\WINDOWS\TEMP\E_SC4.tmp" /EF "HKCU "
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {5CE1EDC7-D666-4AE7-BB32-E15850C4E55C} (MultiFileUpload Control) - http://www.previewfirst.com/activex/upload.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1164076371953
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.mpix.com/Customer/Uploading/activex/ImageUploader3.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

 

Hi DWA

I don't see any malware in your log.

Do you happen to have a wired mouse you could plug in and see if that one works?
It may be time for a new mouse.

Let me know.

Geri

 

I was about to plug in my wired mouse as you suggested but I decided to look at the paper work that came with my wireless mouse first to see if I was missing something, and sure enough I was. I did not press the connect button on the receiver and the mouse I was only pressing the connect button on the mouse. I had forgotten the button was even there on the receiver.
Computer seems to be working fine now however it was an intermittent problem so I will not know for sure until I use the computer a little more.

That is good to know that I do not have any malware in my log. I had run Ad-Aware and Spybot just before doing the HijackThis maybe that helped. I also did the Panda scan after the Ad-Aware and the Spybot but before the HijackThis. The Panda scan found a few things like I think 19 items. Is it necessary to buy the Panda software to get rid of those items or not.

Thanks for your help Geri.
Dave

 

Hi

Do you still have the log? or remember what they were?
If you have the log post it here.

No not necessary.

Geri

 

Well I did not have the report from my first Panda scan so I ran the scan again and here are the results looks mostly like cookies nothing serious. But I will let you be the judge.


Incident Status Location

Spyware:Cookie/WebtrendsLive Not disinfected C:\Documents and Settings\David Arnold\Application Data\Mozilla\Firefox\Profiles\j71zelnd.default\cookies.txt[statse.webtrendslive.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\David Arnold\Application Data\Mozilla\Firefox\Profiles\j71zelnd.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\David Arnold\Application Data\Mozilla\Firefox\Profiles\j71zelnd.default\cookies.txt[.com.com/]
Spyware:Cookie/did-it Not disinfected C:\Documents and Settings\David Arnold\Application Data\Mozilla\Firefox\Profiles\j71zelnd.default\cookies.txt[.did-it.com/]
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\David Arnold\Application Data\Mozilla\Firefox\Profiles\j71zelnd.default\cookies.txt[.go.com/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@112.2o7[1].txt
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@2o7[1].txt
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@2o7[2].txt
Spyware:Cookie/YieldManager Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@ad.yieldmanager[2].txt
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@advertising[2].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@atdmt[2].txt
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@bs.serving-sys[1].txt
Spyware:Cookie/Casalemedia Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@casalemedia[1].txt
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@com[1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@doubleclick[1].txt
Spyware:Cookie/GoStats Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@gostats[2].txt
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@go[2].txt Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@mediaplex[1].txt
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@questionmarket[2].txt
Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@realmedia[1].txt
Spyware:Cookie/WUpd Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@revenue[1].txt
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@serving-sys[1].txt
Spyware:Cookie/Statcounter Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@statcounter[2].txt
Spyware:Cookie/WebtrendsLive Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@statse.webtrendslive[2].txt
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@target[2].txt
Spyware:Cookie/BurstBeacon Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@www.burstbeacon[1].txt
Spyware:Cookie/Zedo Not disinfected C:\Documents and Settings\David Arnold\Cookies\david arnold@zedo[2].txt


However when I was doing the scan my computer went to the "blue screen of deathâ€
And it said.
A problem has been detected and windows has been shut down to prevent damage to your computer.
If a driver is identified in the stop message disable the driver or check for driver updates try changing video adapters check for BIOS updates disable Bios memory optionssuch as cashing and shadowing…

Technical information 0x0000007E
iastor.sys "“ Address B9E724AA base at B9E3600, Date stamp 42b2df42

beginning dump of physical memory


After this happened I just restarted the computer and went and restarted the Panda scan and it finished this time. I also went to the Microsoft web site to check for updates because I noticed that my automatic updates was set to 3am and I do not leave my computer on all night anymore so I was not getting updated. The one update I needed was internet explorer 7 so I down loaded and installed it.
I have a wired mouse set up now because the wireless was still acting up even after I correctly connected it. So far the wired mouse is doing ok.
Sorry it took me awhile to respond I was out of town for the 4th of July.
Thanks again
Dave

 

HI
The Panda scan is just cookies. Here is a good Temp cleaner you can use to clear them out. ATF Cleaner.

ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

• 
  Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

The BSOD could have been from anything, your AV running at the same time as the scan or other things.

If it keeps doing this, post in the XP forms and someone there will be better able to help with that type of error.

Geri

 

Ok I ran the ATF cleaner.

If I keep having problems with the BOSD I will post in the XP forum as you said.

If I am having troubles with QuickTime where do I post that kind of question? I can not get it to work nor can I get it to uninstall.

Dave

 

Hi DWA

Post here for QuickTime (Other Software)
http://www.windowsbbs.com/forumdisplay.php?f=14

Geri