UNEXPECTED_KERNEL_MODE_TRAP (7f) BugCheck 7F, {8, f8a07d70, 0, 0}

Hello,
I recently have a problem. It only happens when i open itunes or Quicktime. Here is the debug report. Everywere i search says that is a harware problem, but the fact is that i haven't replace or remove any hardware, have the same computer since 3 years ago. I allready runned the Intel Processor Frequency ID Utility and aparently everithing is ok.

I try to install itunes again but it reboots again during the installing process.

Could anybody help me. I noticed that is probably caused by the csrss.exe process.

thanks!

Loading User Symbols
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Loading unloaded module list
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, f8a07d70, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiTrap0E+21 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: f8a07d70
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR: 0x7f_8

TSS: 00000028 -- (.tss 0x28)
eax=c0300c00 ebx=ec773540 ecx=82e39c04 edx=00000000 esi=c0300c00 edi=c0300c00
eip=804e0898 esp=ec76d000 ebp=ec76d068 iopl=0 nv up di ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010082
nt!KiTrap0E+0x21:
804e0898 52 push edx
Resetting default scope

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: csrss.exe

LAST_CONTROL_TRANSFER: from 00000030 to 804e0898

STACK_TEXT:
ec76d068 00000030 00000000 c0300c00 00000000 nt!KiTrap0E+0x21
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000000 f000eef3 f000e2c3 f000eef3 f000eef3 0x30
00000000 00000000 f000e2c3 f000eef3 f000eef3 0xf000eef3


STACK_COMMAND: .tss 0x28 ; kb

FOLLOWUP_IP:
nt!KiTrap0E+21
804e0898 52 push edx

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiTrap0E+21

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 45e54690

FAILURE_BUCKET_ID: 0x7f_8_nt!KiTrap0E+21

BUCKET_ID: 0x7f_8_nt!KiTrap0E+21

Followup: MachineOwner
---------

1: kd> !thread
THREAD fe4d5780 Cid 00b0.0dcc Teb: 7ffdf000 Win32Thread: e422daf0 RUNNING on processor 1
Not impersonating
DeviceMap e1001120
Owning Process 82e39b38 Image: csrss.exe
Wait Start TickCount 183385 Ticks: 0
Context Switch Count 5163 LargeStack
UserTime 00:00:00.765
KernelTime 00:00:00.671
Win32 Start Address 0x004034c0
Start Address KERNEL32!BaseProcessStartThunk (0x7c810665)
Stack Init ec774000 Current ec7732dc Base ec774000 Limit ec76d000 Call 0
Priority 8 BasePriority 8 PriorityDecrement 0 DecrementCount 16
ChildEBP RetAddr Args to Child
00000000 804e0898 f000e2c3 f000eef3 f000eef3 nt!KiTrap08+0x48 (FPO: TSS 28:0)
ec76d068 00000030 00000000 c0300c00 00000000 nt!KiTrap0E+0x21 (FPO: [0,0] TrapFrame @ ec76d068)
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000000 f000eef3 f000e2c3 f000eef3 f000eef3 0x30
00000000 00000000 f000e2c3 f000eef3 f000eef3 0xf000eef3

1: kd> !pcr
KPCR for Processor 1 at f8a07000:
Major 1 Minor 1
NtTib.ExceptionList: ec773540
NtTib.StackBase: ec773df0
NtTib.StackLimit: ec76d000
NtTib.SubSystemTib: 00000000
NtTib.Version: 00000000
NtTib.UserPointer: 00000000
NtTib.SelfTib: 7ffdf000

SelfPcr: f8a07000
Prcb: f8a07120
Irql: 00000000
IRR: 00000000
IDR: ffffffff
InterruptMode: 00000000
IDT: f8a0b560
GDT: f8a0b160
TSS: f8a0a080

CurrentThread: fe4d5780
NextThread: 00000000
IdleThread: f8a09e20

DpcQueue:
1: kd> .formats esp ^ ebp
Evaluate expression:
Hex: f8a0b144
Decimal: -123686588
Octal: 37050130504
Binary: 11111000 10100000 10110001 01000100
Chars: ...D
Time: ***** Invalid
Float: low -2.60738e+034 high -1.#QNAN
Double: -1.#QNAN
1: kd> !cpuinfo
CP F/M/S Manufacturer MHz PRCB Signature MSR 8B Signature Features
0 15,2,5 GenuineIntel 2793 0000001500000000 80073fff
1 15,2,5 GenuineIntel 2793 0000001500000000 80073fff
Cached Update Signature 0000001f00000000
Initial Update Signature 0000001500000000
1: kd> !pcitree
Bus 0x0 (FDO Ext 82fa8d78)
0600 25708086 (d=0, f=0) devext 82faaf08 Bridge/HOST to PCI
0604 25718086 (d=1, f=0) devext 82faad28 Bridge/PCI to PCI
Bus 0x1 (FDO Ext 82fe33d0)
0300 032210de (d=0, f=0) devext 82f820e8 Display Controller/VGA
0c03 24d28086 (d=1d, f=0) devext 82faa9f0 Serial Bus Controller/USB
0c03 24d48086 (d=1d, f=1) devext 82faa6b8 Serial Bus Controller/USB
0c03 24d78086 (d=1d, f=2) devext 82fe5db0 Serial Bus Controller/USB
0c03 24de8086 (d=1d, f=3) devext 82fe5a78 Serial Bus Controller/USB
0c03 24dd8086 (d=1d, f=7) devext 82fe5740 Serial Bus Controller/USB
0604 244e8086 (d=1e, f=0) devext 82febd38 Bridge/PCI to PCI
Bus 0x2 (FDO Ext 82fe3208)
0200 31061106 (d=1, f=0) devext 82f83f08 Network Controller/Ethernet
0401 00021102 (d=4, f=0) devext 82f83bd0 Multimedia Device/Audio
0980 70021102 (d=4, f=1) devext 82f83898 Input Device/'Other'
0601 24d08086 (d=1f, f=0) devext 82f670e8 Bridge/PCI to ISA
0101 24db8086 (d=1f, f=1) devext 82f67d08 Mass Storage Controller/IDE
0101 24d18086 (d=1f, f=2) devext 82f679d0 Mass Storage Controller/IDE
0c05 24d38086 (d=1f, f=3) devext 82f67698 Serial Bus Controller/Unknown Sub Class
0401 24d58086 (d=1f, f=5) devext 82f67360 Multimedia Device/Audio
Total PCI Root busses processed = 1

 

I haven't install new harware, is there anything else?

 

Hi, xabraxasx. Welcome to Windows BBS!

Following Arie's (and Microsoft's) lead...

The text Arie quoted suggests diagnosing possible hardware problems and using "especially the memory scanner "...

In case you decide to test your memory (RAM), all of the following RAM testers have been recommended in this forum. However, opinions differ about which RAM tester is "best ".

• DocMem
• Memtest86 (downloadable via the "Free Download" link on their home page menu)
• Microsoft's Windows Memory Diagnostic

If you discover an error with any of these RAM testers and the RAM tester does not identify which RAM module is defective, then re-run the test with only a single RAM module installed until you identify which module is defective. (I am not familiar with the exact information output of any of these RAM testers when they find errors.)

Since the general consensus seems to be the RAM testers are "less than perfect ", I would be inclined to test your memory with all 3 of the RAM testers if necessary (one test utility at a time). If the RAM testers do not indicate anything wrong with the memory, then perform the alternative method steps I describe below.

==========

Alternative Memory Diagnostic Method:

1. Remove some of the memory modules from the computer (while the computer is off, of course).
   • For example, if two RAM modules are installed in your computer, remove one of the RAM modules.
2. Start your computer and see if the problem goes away.
3. If your computer still crashes, then replace that RAM module with another module, or install the module in a different memory slot.
4. Start your computer and see if the problem goes away.

Continue this process to see if you can pinpoint the cause of your problem to a specific RAM module or slot.

==========

You stated,

If your memory diagnosis does not indicate any problems with your RAM, then I would be inclined to update QuickTime/iTunes (if updates are available) or

• uninstall QuickTime/iTunes via your computer's Add/Remove Programs,
• reboot,
• and then reinstall QuickTime/iTunes.

Although this is not attacking from the hardware angle, it seems like it would be fairly quick/easy to do.

If no joy, then resume investigating the problem via the hardware angle per the Microsoft instructions Arie quoted.

 

Here is another Microsoft Knowledge Base (KB) article that appears to apply to your crash dump information.

• Microsoft KB842465: Stop 7F, 0x00000008 (double-fault) error occurs because of a single-bit error in the ESP register
  

Click on the KB article I linked above to read details in the "RESOLUTION" section.

Please let us know if you need further assistance.

If you resolve your problem, please let us know details about that so other people with the same or similar problem who discover this thread might benefit.

Good luck!

 

RAM Test

Ok, i ran the RAM test as you suggested and aparently everything is ok with the RAM. I try to uninstall itunes but during the process th pc dies again. Then i test the RAM removing and switching their module and the problem continues. Any other suggestion?

thanks.

 

Hi, xabraxasx.

Please download EVEREST Free Edition and double-click the file to extract it to a location of your choice. (I think it is a self-extracting stand-alone application so does not require installation.)

After extracting Everest, run everest.exe. EVEREST will provide LOTS of details about your computer, including voltages, CPU Type, CPU temperature, fan speeds, graphics card (GPU) temperature, etc.

The information of immediate interest are in EVEREST's following sections:

• Computer > Summary
• Computer > Sensor

Right-click on the "Summary" item in the left pane of EVEREST and then select Quick Report > Plain Text. Then save that information to disk. Name it Report-Summary. It should save in the "Reports" sub folder where EVEREST is located by default.

• Do the same for the "Sensor" item in the left pane and save that file as Report-Sensor.

Open the Report-Summary.TXT file in Notepad and drag your mouse over only the information from the [Summary] section of the report. Then right-click on the highlighted text and select "Copy ". Open a Reply window for this forum thread, right-click in the message edit field, and select "Paste ".

• Do the same for the Report-Sensor.TXT file. (Copy/Paste the information only in the [Sensor] section.)

Then we can help you do some more investigating about possible issues with your hardware.


Do the following tasks while the computer is OFF.

• Check that all the adapter cards in the computer, including memory modules, are properly seated.
• Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.
  • Be sure to wipe the cleaned contacts with a clean, soft, dry, lint-free cloth to remove all cleaning debris before reinstalling the adapter card into the computer.
  • Use compressed air (available in cans at most stores that sell computers) to clear out the adapter card slots before reinstalling the adapter cards into the computer.
• Gently hold the CPU fan with a finger to keep the fan blades from spinning and blow short bursts of compressed air between the fins of the CPU heat sink to clear out any dust. DO NOT attempt removing the CPU heat sink from the CPU.
• Gently brush off the dust from the fan blades of all fans.

After your hardware is properly cleaned and reinstalled, start your computer.

Please run EVEREST again and copy/paste the Sensor details in a follow-up message in this thread. (You might want to name the file differently like Report-Sensor-2 if you want to keep your original report and keep track of which file is newer.)

Then we can compare, discuss, and perhaps make further recommendations.

 

xabraxasx,

If you do not care to keep copies of the EVEREST reports on your hard drive, then here are much simpler instructions for copying/pasting the EVEREST information to a forum message.

Open EVEREST to the Computer > Summary section and give it a moment to populate the Summary window with data.

1. Right-click in a blank area of the Summary window and select "Copy All ".
2. Open a Reply window for this forum thread.
3. Right-click in the message edit field and select "Paste ".

Do the same for the Computer > Sensor section in EVEREST.

 

everest reports

the reports you ask:

summary 1:

I erase it, if someone need it, i ll rewrite it again.

 

everest reports

Summary 2 (after cleaning):

I erase it, if someone need it, i ll rewrite it again.

 

everest reports sensor

Sensor 1:

I erase it, if someone need it, i ll rewrite it again.

 

everest reports sensor

Sensor 2:

--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type National LM85 (SMBus 2Eh)
Motherboard Name Intel D865GBF / D865GLC

Temperatures:
Motherboard 30 °C (86 °F)
CPU 29 °C (84 °F)
Aux 34 °C (93 °F)
Maxtor 6Y120L0 31 °C (88 °F)

Cooling Fans:
CPU 2955 RPM

Voltage Values:
CPU Core 1.48 V
+1.5 V 1.50 V
+3.3 V 3.33 V
+5 V 5.13 V
+12 V 12.31 V
Debug Info F 23 07 FF FF FF FF FF FF
Debug Info T 22 1D 1D 81
Debug Info V 72 7D C2 C6 C3


--------[ Debug - PCI ]-------------------------------------------------------------------------------------------------

B00 D00 F00: Intel 82865G Memory Controller Hub [A-2]

Offset 00: 86 80 70 25 06 01 90 20 02 00 00 06 00 00 00 00
Offset 10: 08 00 00 F8 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 86 80 70 25
Offset 30: 00 00 00 00 E4 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 02 4A 00 40 80 1C 00 00 00 00 00 00 00 00 00
Offset 60: 00 05 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 10 11 11 00 00 33 33 00 00 00 00 00 00 1A 38 00
Offset A0: 02 00 30 00 1B 4A 00 1F 12 0B 00 00 00 00 00 00
Offset B0: 80 00 00 00 30 00 00 00 00 50 04 00 10 10 00 00
Offset C0: 00 00 00 00 00 20 0E 28 00 00 00 00 00 00 00 00
Offset D0: 02 28 04 0E 0B 0D 00 00 00 00 00 00 00 00 40 41
Offset E0: 00 00 00 00 09 A0 06 01 00 02 00 00 00 00 00 00
Offset F0: 00 00 00 00 02 00 00 00 68 0F 03 00 00 00 00 00

B00 D01 F00: Intel 82865G AGP Controller [A-2]

Offset 00: 86 80 71 25 07 01 A0 00 02 00 04 06 00 20 01 00
Offset 10: 00 00 00 00 00 00 00 00 00 01 01 20 F0 00 A0 22
Offset 20: 90 FC 90 FE 80 E4 70 F4 00 00 00 00 00 00 00 00
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 08 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 68 0F 03 00 00 00 00 00

B00 D06 F00: Intel 82865G I/O Memory Interface [A-2]

Offset 00: 86 80 76 25 02 00 80 00 02 00 80 08 00 00 00 00
Offset 10: 00 00 CF FE 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 43 65 10 04 00 00 00 00 04 00 00 00 00 00 00 00
Offset 50: 01 00 80 00 02 01 84 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 55 05 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 20 08 00
Offset B0: 00 00 00 00 F0 43 FC 7D 01 00 00 00 09 00 00 00
Offset C0: 00 00 00 00 20 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 FF FF FF FF FF FF FF 3F
Offset E0: 00 00 00 00 00 00 01 02 FF 0E 00 00 00 00 04 00
Offset F0: 00 0C 02 00 00 00 00 00 68 0F 03 00 74 F8 00 00

B00 D1D F00: Intel 82801EB ICH5 - USB Controller [A-2/A-3]

Offset 00: 86 80 D2 24 05 00 80 02 02 00 03 0C 00 00 80 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 01 CC 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 10 01 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 2F 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1D F01: Intel 82801EB ICH5 - USB Controller [A-2/A-3]

Offset 00: 86 80 D4 24 05 00 80 02 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 01 D0 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 13 02 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 2F 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1D F02: Intel 82801EB ICH5 - USB Controller [A-2/A-3]

Offset 00: 86 80 D7 24 05 00 80 02 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 01 D4 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 12 03 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 2F 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1D F03: Intel 82801EB ICH5 - USB Controller [A-2/A-3]

Offset 00: 86 80 DE 24 05 00 80 02 02 00 03 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 01 D8 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 10 01 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 2F 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1D F07: Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]

Offset 00: 86 80 DD 24 06 01 90 02 02 20 03 0C 00 00 00 00
Offset 10: 00 FC BF FE 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 50 00 00 00 00 00 00 00 17 04 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 01 58 C2 C9 00 00 00 00 0A 00 A0 20 00 00 00 00
Offset 60: 20 20 00 00 00 00 00 00 01 00 00 00 00 00 00 C0
Offset 70: 00 00 C7 3F 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 FF FF 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 80 00 00 88 83 40 00 66 0F 04 00 06 14 00 00

B00 D1E F00: Intel 82801EB I/O Controller Hub 5 (ICH5) [A-2/A-3]

Offset 00: 86 80 4E 24 07 01 80 00 C2 00 04 06 00 00 01 00
Offset 10: 00 00 00 00 00 00 00 00 00 02 02 20 B0 B0 80 22
Offset 20: A0 FE A0 FE F0 FF 00 00 00 00 00 00 00 00 00 00
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 06 02
Offset 40: 02 28 30 76 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 02 64 73 00 00 00 00 00 50 01 34 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 92 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 01 00 02 00 00 00 C0 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 51 33

B00 D1F F00: Intel 82801EB ICH5 - LPC Bridge [A-2/A-3]

Offset 00: 86 80 D0 24 0F 01 80 02 02 00 01 06 00 00 80 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 01 04 00 00 10 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 01 05 00 00 10 00 00 00
Offset 60: 8B 83 8A 85 D0 00 00 00 80 80 8B 89 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: FF FC 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 20 02 00 00 30 00 00 00 0D 00 00 00 00 03 01 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 08 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 86 21 00 00 00 0F 00 00 04 00 00 00 00 00 00 00
Offset E0: 10 00 00 80 81 06 0F 14 33 22 11 00 00 00 67 45
Offset F0: 00 00 40 00 04 00 00 00 66 0F 04 3E 00 00 00 02

B00 D1F F01: Intel 82801EB ICH5 - ATA-100 IDE Controller [A-2/A-3]

Offset 00: 86 80 DB 24 07 00 80 02 02 8A 01 01 00 00 00 00
Offset 10: 01 00 00 00 01 00 00 00 01 00 00 00 01 00 00 00
Offset 20: A1 FF 00 00 00 FC EF FF 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 FF 01 00 00
Offset 40: 07 A3 03 A3 00 00 00 00 05 00 01 02 00 00 00 00
Offset 50: 00 00 00 00 11 10 00 00 00 00 00 00 00 00 00 00
Offset 60: 08 00 00 00 00 00 00 00 08 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1F F02: Intel 82801EB ICH5 - Serial-ATA/150 IDE Controller [A-2/A-3]

Offset 00: 86 80 D1 24 05 00 A0 02 02 8F 01 01 00 00 00 00
Offset 10: 01 EC 00 00 01 E8 00 00 01 E4 00 00 01 E0 00 00
Offset 20: 01 DC 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 12 01 00 00
Offset 40: 00 80 00 80 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 01 00 02 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 05 70 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 03 00 00 20 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1F F03: Intel 82801EB ICH5 - SMBus Controller [A-2/A-3]

Offset 00: 86 80 D3 24 01 00 80 02 02 00 05 0C 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 01 C8 00 00 00 00 00 00 00 00 00 00 86 80 46 42
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 03 02 00 00
Offset 40: 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B00 D1F F05: Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Offset 00: 86 80 D5 24 06 00 90 02 02 00 01 04 00 00 00 00
Offset 10: 00 00 00 00 00 00 00 00 00 F8 BF FE 00 F4 BF FE
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 86 80 01 E0
Offset 30: 00 00 00 00 50 00 00 00 00 00 00 00 11 02 00 00
Offset 40: 09 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 01 00 C2 C9 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00

B01 D00 F00: MSI FX5200 (MS-8936) Video Adapter

Offset 00: DE 10 22 03 07 00 B0 02 A1 00 00 03 00 F8 00 00
Offset 10: 00 00 00 FD 08 00 00 E8 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 62 14 60 93
Offset 30: 00 00 00 00 60 00 00 00 00 00 00 00 10 01 05 01
Offset 40: 62 14 60 93 02 00 30 00 1B 0E 00 1F 12 43 00 1F
Offset 50: 01 00 00 00 01 00 00 00 CE D6 23 00 0F 00 00 00
Offset 60: 01 44 02 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B02 D01 F00: VIA VT6105M/LOM Rhine III 10/100 Mbps Fast Ethernet Controller

Offset 00: 06 11 06 31 17 01 10 02 8B 00 00 02 10 20 00 00
Offset 10: 01 B8 00 00 00 FC AF FE 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 06 11 05 01
Offset 30: 00 00 00 00 44 00 00 00 00 00 00 00 16 01 03 08
Offset 40: 00 00 00 00 01 00 02 FE 00 00 00 00 00 00 00 00
Offset 50: 00 00 80 04 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B02 D04 F00: Creative EMU10K1 SB Live! Audio Processor

Offset 00: 02 11 02 00 05 01 90 02 0A 00 01 04 00 20 80 00
Offset 10: 01 B4 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 02 11 67 80
Offset 30: 00 00 00 00 DC 00 00 00 00 00 00 00 12 01 02 14
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 01 00 01 06
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B02 D04 F01: Creative Game Port

Offset 00: 02 11 02 70 05 01 90 02 0A 00 80 09 00 20 80 00
Offset 10: 01 BC 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 02 11 20 00
Offset 30: 00 00 00 00 DC 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 01 00 01 06
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

PCI-8086-2570: Intel i848/865/875/E7210 MMR

Offset 00: 04 08 08 08 08 08 08 08 00 00 00 00 00 00 00 00
Offset 10: 11 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 10 05 A0 D2 C6 42 14 00 71 02 10 20 00 00 00 00


--------[ Debug - Video BIOS ]------------------------------------------------------------------------------------------

C000:0000 U.z.K7400.L.w.VIDEO ....8.&...IBM VGA Compatible........08/01/03
C000:0040 ....................b.`.?.0~. .......... ".........PMIDl.o.......
C000:0080 .....3...........NV..'.&x" 4.................P.P.wM...<X=.DJD^D
C000:00C0 ..3..n...........&.`...0W...o.o.o.o.p.p.o............V.W........
C000:0100 ...w..................................Hp4...(#..end bmp.PCIR.. ".
C000:0140 ........z.......GeForce FX 5200 BIOS..MSIN8936MS.100............
C000:0180 .................................Version 4.34.20.22.00 ...Copyri
C000:01C0 ght (C) 1996-2003 NVIDIA Corp...................................
C000:0200 ................NV34 Board - p162-2nz..............Chip Rev ..
C000:0240 ..................1.......@.......J...I.o.L.....a.....+le.M.....
C000:0280 ..........n.....q...G.t.....2.x...B.,.f`....o................u..
C000:02C0 fa....f`3....fa....C.*....R.......u.........8...t......2.....t..
C000:0300 Q.........Y.f..7.....df.#....f........u...d.f..7...f........u..|
C000:0340 d.f..7...f+.........u.S..r[.Gj.f`f...h...tf.....f3.f..f......>df
C000:0380 .....f.q..../dfa......... ".C...C..u............C..u..........f..
C000:03C0 ....C.... "'C..'C..u...B.J..f............f......C..'C..u..f.....Q


--------------------------------------------------------------------------

Thank you.

It's weird that only happens when i try to run iTunes, QuickTime or when i'm trying to print sometrhing using AcrobatReader.

I tried to uninstall iTunes and QuickTime but like i allready told you, the pc dies during the unintall process. I also try to unisntall them in windows safe mode (f8) without success.

Thank you for your interest.

Jose.

 

WHOA! Thank you.

I am not an expert so I didn't ask for the information in the [Debug] sections of those reports. I have no idea how to use the information in the [Debug] sections. Perhaps someone else reading this thread can decipher that information.

I did a quick comparison of your [Debug] sections and they appear to have identical information. If they are identical, you might want to edit your posts to remove all except your first-posted [Debug] sections. It would save the forum readers some scrolling.

Your entire "Summary 2" report probably isn't necessary either because I expect it contains exactly the same information as your 1st Summary report. (I haven't compared the two to be certain.)

The only "after cleaning" report requested was the Sensor 2 report.

I agree that's weird. When I get some time later, I'll look over your information in more detail and see what I can come up with.

I think that's your first mention of Adobe's "Acrobat Reader" (now known as "Adobe Reader" if I am not mistaken.) Thanks for the additional information. It might be helpful.

Please let us know any other patterns you may discover.

BTW,

• What version of Adobe Reader are you running?
• What version of QuickTime?
• What version of iTunes?
• Do you also use an iPod? If so, what model?

 

BTW,

• Adobe reader 8 (You were right i'm used to his old name)
• QuickTime 7.1.5
• iTunes 7.1.1
• Yes, i do have an iPod, but actually i heven't plug it in this computer in a long time. is a 30gigs video iPod

Thanks

 

Hi again.

OK, looks like you have the latest version of Adobe Reader so you seem to be OK there.

Nothing in your Sensor information appears to me as abnormal except perhaps the CPU fan speed. Mine runs at approx. 4000 RPM. (Your CPU temperature looks OK though.)

I suggest you keep EVEREST running and frequently check your fan speed for awhile to see if it changes much (it will probably vary a little). We're looking for large changes in fan speed. If large changes occur, then that might be a problem.


I'm sorry about my unclear instructions regarding EVEREST reports.

Please, let's get some EVEREST Summary information back again so we can do some looking around the net about your specific hardware.

Open EVEREST to the Computer > Summary section and give it a moment to populate the Summary window with data.

1. Right-click in a blank area of the Summary window and select "Copy All ".
2. Open a Reply window for this forum thread.
3. Right-click in the message edit field and select "Paste ".

 

The latest QuickTime version is apparently 7.1.6 and the latest iTunes version is apparently 7.2. Perhaps updating those two applications will help.

I have QuickTime Pro 7.1.6 installed. My Programs list in Windows contains an "Apple Software Update" item I can manually click to check for updates if I wish. Perhaps you have one as well.

I recall having recently updated to v7.1.6 via QuickTime Pro's "Apple Software Update" window that pops up on my screen occasionally to inform me about updates. (It also pops up occasionally to nag me about installing iTunes too but I ignore that as much as I can. )


Anyway, I checked my Start > All Programs > QuickTime > About QuickTime and found the following information.

I do not have iTunes installed. I will see if I can find a version history at Apple. It seems there would be a lot of changes from version 7.1.1 to 7.2 anyway.


EDIT: I poked around the Internet a bit, specifically for apple.com pages containing version history information about iTunes, but I was unsuccessful.

However, I did stumble on additional information about QuickTime that lends further support to my suggestion you update to the latest version.

• Apple.com: About Security Update (QuickTime 7.1.6)

 

everest report, quicktime info

Here is the report

Field Value
Computer
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name USER-TC3CC5WB75 (Desktop)
User Name Abraxas

Motherboard
CPU Type Intel Pentium 4, 2800 MHz (14 x 200)
Motherboard Name Intel Bay Field D865GBF (6 PCI, 1 AGP, 4 DIMM, Audio, Video, LAN)
Motherboard Chipset Intel Springdale-G i865G
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type AMI (09/24/03)
Communication Port Puerto de comunicaciones (COM1)
Communication Port Puerto de impresora (LPT1)

Display
Video Adapter MSI MS-StarForce GeForce FX 5200 (NVIDIA GeForce FX 5200) (128 MB)
3D Accelerator nVIDIA GeForce FX 5200

Multimedia
Audio Adapter Creative EMU10K1 SB Live! Audio Processor
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Unidad de disquete
Disk Drive Maxtor 6Y120L0 (120 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive HL-DT-ST DVDRRW GWA-4164B
SMART Hard Disks Status OK

Partitions
C: (NTFS) 20002 MB (5953 MB free)
E: (NTFS) 97229 MB (21897 MB free)
Total Size 114.5 GB (27.2 GB free)

Input
Keyboard Teclado estándar de 101/102 teclas o Microsoft Natural PS/2 Keyboard
Mouse Mouse PS/2 de Microsoft

Network
Network Adapter VIA VT6105 Rhine III Fast Ethernet Adapter (192.168.0.10)

Peripherals
Printer EPSON Stylus Photo R200 Series
Printer WMF2EPS Color PS L2
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Genius VideoCAM NB #3
----------------------------------------------------------------------------------------------------------------------------------------------------

I also try to update quicktime but during the install process the pc cracks again (same error).

thank you mailman, i'm glad you are helping me.

Jose

 

Hi, Jose.

The fact you get a system crash (the same BUGCHECK_STR: 0x7f_8) every time you try to update QuickTime or iTunes really bothers me. Are those the only two applications (you know of) that produce the crash when you try to update?

Please scan your computer for viruses with the following free online scanner (using Internet Explorer).

• Panda ActiveScan-Free

Then please download/install Spybot Search & Destroy (free) and Ad-Aware 2007 Free.

• Then immediately update those programs with the latest definitions.
• Then scan your computer and see if they find any problems.
• If they do find problems, then I suggest you have those applications fix the problems if they can.

Please let us know whether or not the scanners found/fixed anything. If they find/fix anything please let us know what they found/fixed.

(All of the anti-malware applications I suggested above are recommended via this link in the "If you need assistance removing malware/spyware/hijackers" thread link provided there. Malware-removal experts here at Windows BBS often direct malware victims to use those applications.)

==========

Thanks for re-posting your hardware summary info!

CAUTION: I strongly suggest we have Rockster or another hardware expert review this thread before taking any of the following actions. I am not comfortable yet about making recommendations regarding other people's hardware updates without an expert's guidance. Please wait for expert guidance before proceeding.

Your BIOS appears (to me) to be rather old according to this .PDF document at Intel.

Perhaps updating your BIOS to the most recent version will solve your issue.

It appears to me your native language may be Spanish-American (as indicated by clues in your EVEREST Summary report). I do not know if language makes a difference as far as BIOS, drivers, etc. are concerned. (I'm guessing it does not.) I think we should wait for input from an expert before proceeding though.

I started here to search for downloads related to your motherboard. (I do not know if the "Bay Field" designation for your motherboard is important.)

I think the proper BIOIS, chipset drivers, etc. for your motherboard are at the following locations:

• Spanish-American Download Center page for the Intel D865GBF motherboard.
  
• English Download Center page for the Intel D865GBF motherboard

I suggest we wait for confirmation and guidance from an expert. (I'm just being extra cautious.)

 

Mailman asked me to take a look at this one (went to the wrong thread before) and comment if I had anything to add. From my perspective, I'd encourage you to follow mailman's guidance and assess cleaning things up a bit inside your case if you haven't been there for a while. You can also check for any signs of leaking or bulging capacitors and it might be adviseable to clean the contacts on your memory and video card with a pencil eraser followed by alcohol. Sometimes dust and lint can accumulate and heat things up to the point of less than optimal performance - it makes a difference. Your video card, the 5200 series can take a big performance hit if it runs hot.

As to specifics - nothing jumps out at me based on whats been posted so far. It isn't going to hurt to update your software but I'm not sure thats going to bring you the relief you are seeking.