Folders won't Open

When I try to open a folder on my desk top or those on the right hand side of the start menu (i.e. My Computer or Control Panel) all that happens is that all the icons on the desktop disappear and after several second reappear, but never open. Has anybody seen this before and does anybody know how to fix it? Thanks.

 

Lets see if we have a more serious problem.

Boot to safe mode. Continuely tap the F8 key while booting before the windows logo.

Get black screen menu. Chose Safe Mode with networking.

See if folders and start menu open normally now.

If so

Go here get and run Hijackthis and paste us a log file.
http://radiosplace.com/

then

Download and run
ATF-Cleaner
http://www.atribune.org/content/view/25/2/
when run check select all run twice or more until nothing else found

Download install and run
DCleaner http://www.majorgeeks.com/DCleaner_d4790.html
Check all boxes delete all found, this will get what ATF-Cleaner misses

then

CCleaner
get the slim version
http://www.ccleaner.com/download/builds.aspx
Click bottom right Run Cleaner twice then in left panel click "Issues" then below "Scan for issues" run twice or until no more found

Download and install but do not run
EasyCleaner http://personal.inet.fi/business/toniarts/files/EClea2_0.exe

Drag mouse and hilight the next line including the quote at the beginning.
Once highlighted rt click and chose copy

"C:\Program Files\ToniArts\EasyCleaner\EasyClea.exe" -delreg -delunn -ccache -chistory -ccookies -cmru -exit

then

Start-Run
type
CMD
hit enter or click ok
in the command window that opens

rt click an chose paste
hit enter


Download install and run
http://www.xblock.com/download/xclean_micro.exe
Delete all it finds and report back if it found Malware
It will offer to reboot after it finds most items, do not reboot untill it finishes.

Then reboot to normal mode and see if problem is fixed.

If Folder and Start menu problems are fixed we now need to go deeper to see if anything else.

So post another HiJackThis log now from full mode.

Bob

 

Ok Gratain

The PM above should be posted so others can learn from it.

You can post the log here. Post all that will go on a post. Then Drag you cursor to hilight from that point that did not go copy and paste the rest to a new post.

Also give me details about what you have done. Did you do EVERYTHING in my post?

I will be gone for a few hours after 4 pm Eastern.

So get it to us.

Bob

 

Please read the information within the following links. Follow the directions exactly and post your HijackThis log in the correct section of these forums. Wait for one of our HJT experts to guide you with cleaning your system if malware is the cause of your problem. You should follow the HJT experts' advice about what programs to run.

Follow the directions here;
http://www.windowsbbs.com/showthread.php?t=37074

When done post the HijackThis log here;
http://www.windowsbbs.com/forumdisplay.php?f=41