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Folders won't Open

Discussion in 'Windows XP' started by Gratian, 2007/05/23.

  1. 2007/05/23
    Gratian

    Gratian Inactive Thread Starter

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    When I try to open a folder on my desk top or those on the right hand side of the start menu (i.e. My Computer or Control Panel) all that happens is that all the icons on the desktop disappear and after several second reappear, but never open. Has anybody seen this before and does anybody know how to fix it? Thanks.
     
  2. 2007/05/24
    bbbobins

    bbbobins Banned

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    Lets see if we have a more serious problem.

    Boot to safe mode. Continuely tap the F8 key while booting before the windows logo.

    Get black screen menu. Chose Safe Mode with networking.

    See if folders and start menu open normally now.

    If so

    Go here get and run Hijackthis and paste us a log file.
    http://radiosplace.com/

    then

    Download and run
    ATF-Cleaner
    http://www.atribune.org/content/view/25/2/
    when run check select all run twice or more until nothing else found

    Download install and run
    DCleaner http://www.majorgeeks.com/DCleaner_d4790.html
    Check all boxes delete all found, this will get what ATF-Cleaner misses

    then

    CCleaner
    get the slim version
    http://www.ccleaner.com/download/builds.aspx
    Click bottom right Run Cleaner twice then in left panel click "Issues" then below "Scan for issues" run twice or until no more found

    Download and install but do not run
    EasyCleaner http://personal.inet.fi/business/toniarts/files/EClea2_0.exe

    Drag mouse and hilight the next line including the quote at the beginning.
    Once highlighted rt click and chose copy

    "C:\Program Files\ToniArts\EasyCleaner\EasyClea.exe" -delreg -delunn -ccache -chistory -ccookies -cmru -exit

    then

    Start-Run
    type
    CMD
    hit enter or click ok
    in the command window that opens

    rt click an chose paste
    hit enter


    Download install and run
    http://www.xblock.com/download/xclean_micro.exe
    Delete all it finds and report back if it found Malware
    It will offer to reboot after it finds most items, do not reboot untill it finishes.

    Then reboot to normal mode and see if problem is fixed.

    If Folder and Start menu problems are fixed we now need to go deeper to see if anything else.

    So post another HiJackThis log now from full mode.

    Bob
     

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  4. 2007/05/24
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    What happens if your right click on a folder and select OPEN?
     
  5. 2007/05/24
    bbbobins

    bbbobins Banned

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    Ok Gratain

    The PM above should be posted so others can learn from it.

    You can post the log here. Post all that will go on a post. Then Drag you cursor to hilight from that point that did not go copy and paste the rest to a new post.

    Also give me details about what you have done. Did you do EVERYTHING in my post?

    I will be gone for a few hours after 4 pm Eastern.

    So get it to us.

    Bob
     
  6. 2007/05/24
    Whiskeyman Lifetime Subscription

    Whiskeyman Inactive Alumni

    Joined:
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    Please read the information within the following links. Follow the directions exactly and post your HijackThis log in the correct section of these forums. Wait for one of our HJT experts to guide you with cleaning your system if malware is the cause of your problem. You should follow the HJT experts' advice about what programs to run.

    Follow the directions here;
    http://www.windowsbbs.com/showthread.php?t=37074

    When done post the HijackThis log here;
    http://www.windowsbbs.com/forumdisplay.php?f=41
     

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