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http works but not https. Why?

Discussion in 'Firefox, Thunderbird & SeaMonkey' started by davidgibbons, 2007/05/18.

  1. 2007/05/18
    davidgibbons

    davidgibbons Inactive Thread Starter

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    Suddenly I cannot log in to any of my usual websites using a secure connection (using https) but others (using http) log in normally. This means I cannot access any of the sites (such as on-line banking) in my "Personal toolbar folder" in my 'bookmarks'. Has one of my settings slipped?
    I use Mozilla Firefox 22.003 under Windows XP SP2
    How can I access my secure sites again?
    David :(
     
    davidgibbons,
    #1
  2. 2007/05/18
    Westside

    Westside Inactive Alumni

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    You must have Firefox2.0.0.3, and I have a question for you. When you say any, it must be two or more, right? I just made a payment on my Bank of America card, so I know that it is not a wholesale problem. By the way, the Bank of America has been the first site which has instituted identity theft protection, and I have to go through at least three passwords or questions. Now, all secure sites have begun some type of system, and, since a combination of username/password + something else is used, whatever was in the Personal Toolbar may not work, if it included saving a your info. There is a simple test.
    Go to Tools|Options|Security|Show passwords. find the info for the specific account, and delete it. Now try again. You will have to enter your username/password, and, in most cases it should work.
    One major exception the Chase bank. Their security system is unbelievable. They go according to their way of noticing changes in the computer, on the theory that if you use the same computer you will be the real mccoy. For them, deleting cookies, doing any updates to the browser or OS is a change in computer, so I have to call, and ask to reset my info. Four times in two months.
    But, in general, I don't save username/passwords, and I just use the basic link in my Personal Toolbar, not the authenticated info. So, if your bookmark included the username/password, you will have to reenter it every time. This is true of this website, which I never exit, but, at least, in the morning I must enter the info. Another source of problems could be cookie management.
    Essentially, I must do some extra work, but I feel more secure (except for the Chase bank site). If you login manually, and have accepted all cookies, I would not know.
     
    Westside,
    #2


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  4. 2007/05/19
    davidgibbons

    davidgibbons Inactive Thread Starter

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    https won't work

    Yes, everything that is personal such as Amazon, Tesco, Sainsburys, Accounts everywhere.
    I cannot even get the sites, let alone have the oportunity to re-enter password etc. How can I get the log-on page? My bank details are not stored on the computer.
    David
     
    davidgibbons,
    #3
  5. 2007/05/19
    MinnesotaMike

    MinnesotaMike Geek Member

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    David,

    Do you also have this problem in IE? If so, you may want to check out this article from Microsoft. On that page there is a section to re-register .dll files. While looking around for a solution, I saw a couple instances where doing just that fixed the problem. maybe worth a look see.

    Mike
     
    MinnesotaMike,
    #4
  6. 2007/05/19
    davidgibbons

    davidgibbons Inactive Thread Starter

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    Many thanks Mike. I have the same problem with IE and I've tried the advice given in the MS document (as far as possible - not everything they say appears on the menus), but no luck so far (using IE). Ill do it again and report back.
    David
     
    davidgibbons,
    #5
  7. 2007/05/20
    davidgibbons

    davidgibbons Inactive Thread Starter

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    I promised to report back.
    Another test failed to resolve the problem: when another user logged in to my computer they couldn't login to my secure sites (not even as far as asking for MY passwords)
    I now have another problem so I'll reload windows. My Norton virus scanner refuses to update..I've done a complete systems scan using last Friday's definitions and it didn't find anything
    David
     
    davidgibbons,
    #6
  8. 2007/05/20
    Westside

    Westside Inactive Alumni

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    The Norton update failure should have something to do with the failure to login any secure sites. Do you have other Norton Security software, or what do you have for Firewall, and stuff like that?
    I would disable first the Security software, and if necessary the AntiVirus. Norton has been known to act up at times.
     
    Westside,
    #7
  9. 2007/05/20
    davidgibbons

    davidgibbons Inactive Thread Starter

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    https won't work nor will Norton Internet Security

    I'm startng to think Norton might be the cause of the trouble. All my Norton settings have spontaneously changed -- including my access to the new settings. I cannot uninstall it nor re-install it. All the usual Norton programs have been disabled (including the firewall) and I cannot re-enable them. All I can do is a total system scan (and this didn't find anything).

    Last week I had an anonymous e-mail asking me to send a receipt when my Norton had been disabled. I ignored it but is such a thing known? I thought it was a joke but now wonder.

    David
     
    davidgibbons,
    #8
  10. 2007/05/20
    PeteC

    PeteC SuperGeek Staff

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    David

    Suggest you post a HJT log in the Removing Spyware & Viruses forum...

    Stardard blurb ....
    Mention this in your post there ...
     
    PeteC,
    #9
  11. 2007/05/20
    davidgibbons

    davidgibbons Inactive Thread Starter

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    This is my log. Can you see anything?
    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 23:28:40, on 20/05/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\Tablet.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\PROGRA~1\MICROS~4\Office\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\Office\WINWORD.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\explorer.exe
    C:\hjt\HiJackThis_v2.exe
    C:\WINDOWS\system32\NOTEPAD.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/BOOKMARK/Bookmark.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://fetish.adultbouncer.com/hot.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.5672\swg.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O4 - HKLM\..\Run: [POINTER] "C:\Program Files\Microsoft Hardware\Mouse\point32.exe "
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [URLLSTCK.exe] "C:\Program Files\Norton Internet Security\UrlLstCk.exe "
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Firefox] C:\Program Files\Mozilla Firefox\firefox.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Startup: ~Disabled
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145104243203
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup151.cab
    O21 - SSODL: eeler - {1559e6c1-7e5e-4461-9457-6a2dea85eb9f} - (no file)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: eeler - {1559e6c1-7e5e-4461-9457-6a2dea85eb9f} - (no file)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O23 - Service: O&O Defrag (OODefrag) - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

    --
    End of file - 12341 bytes

    David
     
    davidgibbons,
    #10
  12. 2007/05/20
    PeteC

    PeteC SuperGeek Staff

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    David
    You have posted in the wrong forum :(
    You have downloaded HJT from TrendMicro - this version is in beta. Please download v1.99.1 from the link I gave - Quicklinks in my signature, in the LH column on Radiospace and run again and post in your other thread in the Removing Spyware & Viruses forum.
     
    PeteC,
    #11
  13. 2007/05/21
    Westside

    Westside Inactive Alumni

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    Since Norton is, usually, supported, I would ask them for help.
    They should know if this behavior is known. Just go to the website. I don't know if you have to login.
     
    Westside,
    #12

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