Freeze Ups caused by Live Update?

Control Panel->System Icon->Auto Updates->turn it off and see if that helps...

99% of the time updates Only come out on the second Tuesday of the month...No real sense in checking more often then that.

 

Surely LIveUpdate is Symantec (Norton) ?

 

I have studied Symantec LiveUpdate when it launches. It happens five minutes after starting the computer and then every four hours (default setting). It launches ten services on my system (as seen in Task Manager), Aupdate, LucomServer and eight instances of LuCallbackProxy. The number of instances of LuCallbackProxy that runs, depends on the number of components that get updated (only antivirus or the "whole package "). On my old (but current ... ...) system, the processor runs at 100% and during the minute it takes, it appears to freeze but as soon as the update session has finished, it gets back to normal.

Does your system ever unfreeze or do you have to reboot?

Christer

 

What are the specs of your computer? If they are better than my 1 GHz processor and 512 MB RAM, it should be able to handle LiveUpdate.

Try disabling LiveUpdate in Control Panel > Symantec LiveUpdate > Automatic LiveUpdate > Uncheck the box for "Use Automatic LiveUpdate ". Next, run a manual session from within a Symantec application (which should launch the same processes, more or less).

Does it freeze when running the manual session?

Christer

 

I suggest that you run your system with LiveUpdate disabled for a week or so. Use the computer as you always do but remember to run LiveUpdate manually once a day. If the freezing reoccurs, LiveUpdate has been eliminated from the list of suspects. If the freezing does not reoccur, LiveUpdate has been confirmed as the culprit. The next step depends on the outcome.

Christer

 

If you should come to the conclusion that LiveUpdate is the culprit, download and install the most recent version of LiveUpdate on top of the current one.

Christer

 

Reenable LiveUpdate again and see what happens. If the computer starts to freeze up again, install the most recent version of LiveUpdate on top of the current version. I have never heard the recommendation to uninstall and then reinstall and I am reluctant to recommend it. I don't know what would happen to the integration into the application(s) when uninstalled and reinstalled.

If I find the time, I will test on my own system and report the findings.

Christer

 

No time better than present. I uninstalled version 3.0.0.166 through Add/Remove and installed version 3.2.0.52. Integration into the applications OK and works OK.

Christer

 

braddude03,
do you have anything to report?

Did you reenable LU?

Did you uninstall and reinstall LU?

Did you update LU by installing "on top "?

Problem solved?

Christer

 

Did you do an "on top" update to the most recent version of LU?

Did you uninstall (which ever version) and reinstall (the most recent version) of LU?

Have you tried disabling any screen saver and power management (make "always on" to really be always on by setting all to "never ")?

How is the computer connected to the internet? Alone or with other computers connected to the same connection via a router? If the latter, disconnect the router and give this computer sole access directly to the connection.

Christer

 

Post withdrawn for further testing. I will put it back when I (think) I know what happens.

Christer

 

I wondered why it was still running and did some tests on my own computer:

1) I unticked the box, like you did, to not use LiveUpdate. I restarted the computer and when up and running, I opened Task Manager to see what was there. The same tasks as usual were running and after 3 minutes an instance of LUCOMS1~1 ran (normal) after 6 minutes wuauclt went away (normal). What did not happen was the running of LiveUpdate (with all the instances of LuCallbackproxy). It seems like AluSchedulerSvc is still running which may be the cause of the problem and not LiveUpdate itself (which apparently will not run on my computer). The error message on your computer was:

LiveUpdate itself is not a service, it is a program but the scheduler is a service.

2) I went to Computer Management > Services and changed the Automatic LiveUpdate Scheduler Service from "automatic" to "manual ". A manual run of LiveUpdate set the service back to "automatic" but "stopped ". I changed it to "disdabled ". A manual run set it back to "automatic" but "stopped ".

3) I changed the service to "disabled" and rebooted. After that, the service was "disabled ". In Task Manager, AluSchedulerSvc was gone. After 3 minutes an instance of LUCOMS~1 ran (normal) after 6 minutes wuauclt went away (normal). In Computer Management > Services, the service was still "disabled ". A manual run of LiveUpdate set it back to "automatic" but "stopped ".

4) I repeated the procedure in #3 and opened Norton Internet Security to view the LiveUpdate settings which were unticked (no automatic LiveUpdate) and when I went back to Computer Management > Services, I found out that running any Symantec application will set the service back to "automatic" but "stopped ".

Conclusion: No matter what I do, the Automatic LiveUpdate Scheduler Service will get put back to "automatic" but "stopped" which means that it will get started at next reboot. Well, unless you change the service to "disabled" before shutting down, that is. If you want to verify that this service IS the culprit, then that's what you'll have to do for some time.

In your case, it seems like something is interfering with the scheduler. I will wait for your response to post #17 before trying anything else. (To be honest, I'm out of ideas and am shooting into the dark with my eyes closed.

Christer