'Blue Screen of Death'

Yes, fello Windows BBS members, I have the imfamous 'Blue Screen of Death'.

Here and here are a couple of screenshots.

It occurs about 3 minutes after I start up my laptop and flashes for about 2 seconds and my computer then restarts and the only way to remedy it is to start in safe mode and restore my system to a previous date using system restore. After my computer restarts in normal mode after restoring my system all is fine intill I shutdown my computer, afterwards I will try and start my computer normally and the whole business of the blue screen will happen again forcing me to use system restore again.
The blue screen also turns up at random times while I am using my computer.

I don't know if this is connected, but the process "hpqimzone.exe" is using 50% of my CPU power continuously and when I try to end it it just stays there.

Can someone tell me what is wrong with my computer and what I have to do to remedy the situation?

 

I am unable to find the small dump file even though my system configuration is setup to setup to create one. I have now changeed the configuration so that the computer create a full dump file.

My question now is: Should I shutdown my computer and start it normally to intentionally cause the blue screen to appare?

 

Actually, I'm off to bed, expect a reply in 12 to 24 hours.

 

When downloading the debugging tools from microsoft, the post links to the 32-bit version of the tools, yet my processer is 64-bit, should I download the 64-bit debugging tools instead?

 

Although it says "64bit processor" the system requirements state "Windows XP 64bit ".

It seems you use Windows XP 32bit.

Use the 32bit version (it also seems to cover Windows 64bit anyway, unless you need special debugging).

Matt

 

Thanks. I have done that. I have also downloaded and run the application that the post requested. Yet, AVAST! Half way through (I think, maybe it was finished) the blue screen yet again restarts my computer.

Well, here is the dump data anyway.

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.7.0005.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Complete Dump File: Full address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp.051011-1528
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Sun May 13 16:23:49.610 2007 (GMT+12)
System Uptime: 0 days 5:24:40.062
Loading Kernel Symbols
...........................................................................................................................................................
Loading User Symbols
.........................................................................................................................................................
Loading unloaded module list
.......................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c0000005, 50002b, b9d17cf0, 0}

*** ERROR: Module load completed but symbols could not be loaded for Rev9.sys

 

As I said, the blue screen came and shutdown my computer before the process could complete. I have tried this 3 times and have had the same result of the blue screen as the program is going.

 

Well, Thanks for all your help. But after running the memory tests I found that my computer had the blue screen wether I restarted with system restore or not.

So, by this time I was fed up with all this s***. So I reverted the whole computer back to it's factory standard by using a disk partition that came with the computer. And then afterwards I found I lost all the files in My Documents folder even though the directions stated that they would stay there so i'm felling quite annoyed/sad/p***ed.

Yea, and thanks again.