1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

help me i have a trojan on Google

Discussion in 'Malware and Virus Removal Archive' started by jeromoquai, 2007/05/02.

  1. 2007/05/02
    jeromoquai

    jeromoquai Inactive Thread Starter

    Joined:
    2007/05/02
    Messages:
    2
    Likes Received:
    0
    this is my log what do i have to do???

    gr

    jerome



    Logfile of HijackThis v1.99.1
    Scan saved at 22:35:25, on 2/05/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16414)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\drivers\CDAC11BA.EXE
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Network Associates\Common Framework\naPrdMgr.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Launch Manager\LaunchAp.exe
    C:\Program Files\Launch Manager\HotkeyApp.exe
    C:\Program Files\Launch Manager\OSD.exe
    C:\Program Files\Launch Manager\Wbutton.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Home Cinema\PowerCinema\PCMService.exe
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
    C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\MessengerPlus! 3\MsgPlus.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\ScanWizard 5\ScannerFinder.exe
    C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\MSN Messenger\usnsvc.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Hijack This\hijackthis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.be/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.aldi.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://pac.telenet.be:8080
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - C:\Program Files\eSnips\SnipBar.dll
    O3 - Toolbar: Norton-werkbalk weergeven - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
    O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
    O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
    O4 - HKLM\..\Run: [LMgrOSD] C:\Program Files\Launch Manager\OSD.exe
    O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe "
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Home Cinema\PowerCinema\PCMService.exe "
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe "
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe "
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe "
    O4 - HKLM\..\Run: [RegistrySmart] "C:\Program Files\RegistrySmart\RegistrySmart.exe" -boot
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe "
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Global Startup: Adobe Reader Snelle start.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Scanner Finder.lnk = C:\Program Files\ScanWizard 5\ScannerFinder.exe
    O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Snip to my eSnips account - C:\Program Files\eSnips\res\SnipIt.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.aldi.com
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://djwindman.spaces.live.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/214a28c34a05f5590a06/netzip/RdxIE601.cab
    O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - http://static.zangocash.com/cab/Zango/ie/bridge-c32.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = vub.ac.be
    O17 - HKLM\Software\..\Telephony: DomainName = vub.ac.be
    O17 - HKLM\System\CCS\Services\Tcpip\..\{50207D01-EC47-4E06-A488-0BD19F813A3C}: NameServer = 85.255.116.67,85.255.112.71
    O17 - HKLM\System\CCS\Services\Tcpip\..\{5FFA222D-8759-463D-8E12-E75C2EA36587}: NameServer = 85.255.116.67,85.255.112.71
    O17 - HKLM\System\CCS\Services\Tcpip\..\{7018CCE8-F83F-4AA2-AAC1-275F4B7852E4}: NameServer = 85.255.116.67,85.255.112.71
    O17 - HKLM\System\CCS\Services\Tcpip\..\{BD7F23CF-46A4-4FC5-B33C-6CCADE0088A4}: NameServer = 85.255.116.67,85.255.112.71
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = vub.ac.be
    O17 - HKLM\System\CS1\Services\Tcpip\..\{50207D01-EC47-4E06-A488-0BD19F813A3C}: NameServer = 134.184.250.7,134.184.15.13
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = vub.ac.be
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.116.67 85.255.112.71
    O17 - HKLM\System\CS2\Services\Tcpip\..\{50207D01-EC47-4E06-A488-0BD19F813A3C}: NameServer = 85.255.116.67,85.255.112.71
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = vub.ac.be
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.116.67 85.255.112.71
    O17 - HKLM\System\CS3\Services\Tcpip\..\{50207D01-EC47-4E06-A488-0BD19F813A3C}: NameServer = 85.255.116.67,85.255.112.71
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.67 85.255.112.71
    O18 - Protocol: dadb - {82D6F09F-4AC2-11D3-8BD9-0080ADB8683C} - C:\Program Files\OrangeCD\dadb.dll
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~2\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~2\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
    O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
    O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Wachtwoordvalidatie voor Symantec IS (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: Planner voor Automatische LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
     
  2. 2007/05/02
    Geri Lifetime Subscription

    Geri Inactive Alumni

    Joined:
    2003/03/02
    Messages:
    4,580
    Likes Received:
    7
    Hi jeromoquai
    Welcome to windowsbbs

    You have a wareout infection.

    Please download FixWareout from here:
    http://downloads.subratam.org/Fixwareout.exe

    Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
    The fix will begin; follow the prompts. If your firewall gives an alert, (because this tool will download an additional file from the internet), please don't let your firewall block it, but allow it instead.
    Then you will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
    Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log

    Thanks
    Geri
     
    Geri,
    #2

  3. to hide this advert.

  4. 2007/05/05
    jeromoquai

    jeromoquai Inactive Thread Starter

    Joined:
    2007/05/02
    Messages:
    2
    Likes Received:
    0
    new hijack

    Fixwareout Last edited 4/5/2007
    Post this report in the forums please
    ...
    »»»»»Prerun check
    HKLM\SOFTWARE\~\Winlogon\ "System "= "kdraz.exe "

    »»»»» System restarted

    »»»»» Postrun check
    HKLM\SOFTWARE\~\Winlogon\ "system "=" "
    ....
    ....
    »»»»» Misc files.
    ....
    »»»»» Checking for older varients.
    ....

    Search five digit cs, dm, kd, jb, other, files.
    The following files NEED TO BE SUBMITTED to one of the following URL'S for further inspection.



    Click browse, find the file then click submit.
    http://www.virustotal.com/flash/index_en.html
    Or http://virusscan.jotti.org/

    »»»»» Other
    C:\WINDOWS\Temp\kdraz.ren 63259 04/08/2004



    »»»»» Current runs
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ATIPTA "= "C:\\Program Files\\ATI Technologies\\ATI Control Panel\\atiptaxx.exe "
    "SoundMan "= "SOUNDMAN.EXE "
    "LaunchAp "= "C:\\Program Files\\Launch Manager\\LaunchAp.exe "
    "HotkeyApp "= "C:\\Program Files\\Launch Manager\\HotkeyApp.exe "
    "CtrlVol "= "C:\\Program Files\\Launch Manager\\CtrlVol.exe "
    "LMgrOSD "= "C:\\Program Files\\Launch Manager\\OSD.exe "
    "Wbutton "= "\ "C:\\Program Files\\Launch Manager\\Wbutton.exe\" "
    "SynTPLpr "= "C:\\Program Files\\Synaptics\\SynTP\\SynTPLpr.exe "
    "SynTPEnh "= "C:\\Program Files\\Synaptics\\SynTP\\SynTPEnh.exe "
    "NeroFilterCheck "= "C:\\WINDOWS\\system32\\NeroCheck.exe "
    "NWEReboot "=" "
    "PCMService "= "\ "C:\\Program Files\\Home Cinema\\PowerCinema\\PCMService.exe\" "
    "McAfeeUpdaterUI "= "\ "C:\\Program Files\\Network Associates\\Common Framework\\UpdaterUI.exe\" /StartedFromRunKey "
    "TkBellExe "= "\ "C:\\Program Files\\Common Files\\Real\\Update_OB\\realsched.exe\" -osboot "
    "mmtask "= "C:\\Program Files\\MUSICMATCH\\MUSICMATCH Jukebox\\mmtask.exe "
    "SunJavaUpdateSched "= "\ "C:\\Program Files\\Java\\jre1.5.0_11\\bin\\jusched.exe\" "
    "Microsoft Works Update Detection "= "C:\\Program Files\\Common Files\\Microsoft Shared\\Works Shared\\WkUFind.exe "
    "ClientGW "=" "
    "eSnips "=" "
    "ccApp "= "\ "C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\" "
    "osCheck "= "\ "C:\\Program Files\\Norton Internet Security\\osCheck.exe\" "
    "RegistrySmart "= "\ "C:\\Program Files\\RegistrySmart\\RegistrySmart.exe\" -boot "
    "MessengerPlus3 "= "\ "C:\\Program Files\\MessengerPlus! 3\\MsgPlus.exe\" "

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ctfmon.exe "= "C:\\WINDOWS\\system32\\ctfmon.exe "
    "Creative Detector "= "C:\\Program Files\\Creative\\MediaSource\\Detector\\CTDetect.exe /R "
    "MessengerPlus3 "= "\ "C:\\Program Files\\MessengerPlus! 3\\MsgPlus.exe\" /WinStart "
    "msnmsgr "= "\ "C:\\Program Files\\MSN Messenger\\msnmsgr.exe\" /background "
    ....
    Hosts file was reset, If you use a custom hosts file please replace it
    »»»»» End report »»»»»
     
  5. 2007/05/05
    Geri Lifetime Subscription

    Geri Inactive Alumni

    Joined:
    2003/03/02
    Messages:
    4,580
    Likes Received:
    7
    Hi

    Now download AVG Anti-Spyware from HERE and save that file to your desktop.
    This is a 30 day trial of the program
    1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
    2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
    3. On the main screen select the icon "Update" then select the "Update now" link.
      • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
    4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine ".
    6. Under "Reports "
      • Select "Automatically generate report after every scan "
      • Un-Select "Only if threats were found "
    Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.
    1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
      IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
    2. Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
    3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan ".
    4. AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
      Once the scan is complete do the following:
    5. If you have any infections you will prompted, then select "Apply all actions "
    6. Next select the "Reports" icon at the top.
    7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
    8. Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the results of the AVG Anti-Spyware report scan.

    Please post the AVG Log

    Please post a new HJT log.


    Geri
     
    Geri,
    #4

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.